ZipRecruiter

Log In

1

Sms Chat Operator Jobs in California (NOW HIRING)

Brex

Senior Product Manager, AI

San Francisco, CA · On-site

$149K - $196K/yr

... in chat and over SMS. No app to open, no form to fill; the agent understands what you need and ... Set and defend a high quality bar for an agent operating in a trust-critical, financial context.

previous page

Showing results 41-42

All JobsSms Chat Operator JobsSms Chat Operator Jobs in California

Sms Chat Operator information

See California salary details

$13

$20

$28

How much do sms chat operator jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for sms chat operator in California is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $22.69 per hour, depending on experience, location, and employer.

What is an SMS chat operator?

SMS chat operators are professionals who engage in text-based conversations with clients through mobile messaging platforms. Their primary responsibilities include responding to messages, providing information, entertainment, or companionship, and maintaining engaging and appropriate conversations according to company guidelines. This role often requires excellent written communication skills, discretion, and the ability to multitask. SMS chat operators can work for various industries, such as customer service, social platforms, or adult chat services, depending on the employer.

What are the key skills and qualifications needed to thrive as an SMS chat operator, and why are they important?

To thrive as an SMS Chat Operator, you need excellent written communication skills, fast typing speed, and attention to detail, typically with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and chat support platforms is often required. Strong multitasking, empathy, and problem-solving abilities help operators engage customers effectively and resolve issues promptly. These skills are crucial for delivering high-quality support, ensuring customer satisfaction, and maintaining efficient communication in a fast-paced environment.

What are some common challenges SMS chat operators face and how can they be managed effectively?

SMS Chat Operators often encounter high message volumes and the need to respond quickly and accurately to multiple conversations at once. This can be challenging, especially when handling sensitive topics or addressing diverse customer concerns. Developing strong multitasking skills, using message templates, and staying organized with chat management tools can help manage the workload. Regular training and feedback from supervisors also support continuous improvement and reduce stress, ensuring operators maintain high-quality interactions.

What is the difference between Sms Chat Operator vs Customer Service Representative?

AspectSms Chat OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or higher; communication skills
Work EnvironmentOnline chat platforms, remote or call center settingsCall centers, retail stores, or office settings
Industry UsageTelecommunications, online services, tech companiesRetail, banking, telecom, and various service industries
Primary TasksResponding to customer inquiries via SMS chatHandling customer questions via phone, email, or in person

While both roles involve assisting customers, Sms Chat Operators focus on online chat support through SMS, whereas Customer Service Representatives may handle inquiries via multiple channels like phone or email. The roles share similar credentials and work environments but differ mainly in communication methods and platforms used.

What are popular job titles related to Sms Chat Operator jobs in California?

For Sms Chat Operator jobs in California, the most frequently searched job titles are:

What job categories do people searching Sms Chat Operator jobs in California look for?

The top searched job categories for Sms Chat Operator jobs in California are:

Sms Chat Operator jobs near you
Infographic showing various Sms Chat Operator job openings in California as of August 2026, with employment types broken down into 41% Full Time, 55% Part Time, 3% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $43,351 per year, or $20.8 per hour.

Growth Engineer, Web & Growth Products

San Francisco, CA • On-site

AI Chopping Block
See more jobs at AI Chopping Blockexternal

$200 - $250/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

About Decagon


Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.


Our technology enables industry-defining enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.


We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.


We're an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team.


About the Role


We're looking for a Growth Engineer to own the technical surface areas that drive Decagon's growth - including our website and technical growth products that go beyond what a marketing team can typically ship on its own - interactive tools, AI-powered demo experiences, and other product-like growth tools. You'll own the strategy behind what gets built and in what order, treating the site as a product with a real roadmap rather than a series of one-off requests.


What you might build



  • Tools that automate the creation of customized assets and experiences - a personalized landing page builder, interactive voice demos, and similar - built once and distributed across channels to drive pipeline growth.

  • Internal tooling that automates manual work in ad platforms for our paid digital team - audience building, bid/budget adjustments, reporting rollups, etc.

  • Agents that pull from our own AI stack, Salesforce, and marketing tools to surface key intent signals to our Sales team.


In this role, you will



  • Own the website as a product: Take website strategy, prioritization, and roadmap ownership - deciding what gets built, in what order, and why, balancing growth impact against everything else competing for the site's attention. Help build the technical foundation for our website and growth surfaces to work well across international markets as we expand.

  • Build technical growth products beyond the website: Design and ship the kinds of tools described above - things that need engineering judgment, not just marketing execution, and that leverage Decagon's own AI stack to create novel prospect experiences that convert into quality pipeline.

  • Drive conversion rate optimization: Establish the testing infrastructure and cadence that lets the team run structured experiments on the site.

  • Grow the team around you: As the work compounds, hire and mentor the specialists who take on day-to-day ownership of website execution, SEO/AEO, and related functions. You'll shape what that team looks like and how it operates.

  • Partner cross-functionally: Work closely with the rest of the growth/demand gen team, product engineering, and regional sales leadership to make sure technical growth investments track where the business actually needs them.


Your background looks something like this



  • 5+ years of experience in software engineering, with growth/marketing exposure and a track record of shipping real technical products.

  • Have owned a company's website or a comparable technical growth surface as a product - with accountability for strategy, prioritization, and outcomes.

  • Comfortable operating across the full stack of what \"technical growth\" means: CMS architecture, hands-on product-style builds (APIs, integrations, AI-powered tooling), etc.

  • Have built and shipped growth-oriented products or tools.

  • Strong enough technical judgment to evaluate and eventually manage specialists in SEO/AEO and website ops if you're not doing that work yourself long-term.

  • Thrive in ambiguity - this role starts as a mix of building things yourself and figuring out what to hire for, and the shape of your team six months from now may look different from what's written here.


Even better if you have



  • Experience standing up a website or product experience across multiple international markets or languages.

  • Experience with AI/LLM-powered tooling in a growth or marketing context

  • Experience with tools like Clay, Webflow, Gumloop, Dust, etc.


Compensation
$180,000 - $225,000 + Equity


Benefits


We proudly offer the following benefits for our full-time employees:



  • Medical, Dental, and Vision benefits for you and your family

  • Life Insurance and Disability Benefits

  • Retirement Plan (e.g., 401K, pension)

  • Parental Leave

  • Fertility and family building benefits through Carrot

  • Monthly stipend to support your wellness, lifestyle, and work-life balance

  • Daily lunches and snacks in the office to keep you at your best

  • Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)


These benefits are described in more detail in Decagon's policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.

#J-18808-Ljbffr

Apply