Position Summaryย
Kaseya is looking for an enthusiastic and results-driven Account Manager to take ownership of a portfolio ofย SMB accountsย focusing on supporting customers that have strong growth potential.ย In this role, you'll be responsible forย re-engaging, expanding and maximizing value within existing accounts, identifying new opportunities, strengthening relationships, and driving consistent revenue growth through proactive account management.
Key Responsibilities
- Account Ownership & Expansion: Take full ownership of a portfolio of SMB accounts, proactively identifying upsell and cross-sell opportunities across Kaseya's product suite to unlock new revenue.
- Customer Re-Engagement & Relationship Building:ย Reignite and build strong relationships with existing customers-especially those with low engagement, connecting with key decision-makers and aligning solutions to their evolving needs.
- Commercial Growth Strategy: Develop and execute tailored account plans, including regular outreach, check-ins, and business reviews to uncover opportunities and drive expansion.
- Adoption & Value Realization: Monitor product usage and adoption metrics, addressing gaps and driving increased engagement to support long-term growth and retention.
- Revenue Ownership: Own and consistently exceed revenue targets by driving expansion within your account base, contributing to both immediate wins and long-term account growth.
- Cross-Functional Collaboration: Partner closely with Customer Success, Sales, and other internal teams to deliver a seamless customer experience and maximize account potential.
- CRM & Pipeline Management:ย Leverage Salesforce to manage your pipeline, track account activity, and maintain accurate forecasting and reporting.
Required Qualifications
- 2+ years of experience within an account management or relationship focused sales role
Preferred Qualifications:
- Experience in B2B sales managing SMB or Mid-market clients (SaaS or technology preferred)
- Proven ability to meet or exceed sales targets
- Strong commercial mindset with a passion for account growth and expansion
- Highly motivated, coachable and resilient in a fast-paced environment
- Excellent communication, organizational, and interpersonal skills
- Experience using CRM tools (Salesforce preferred)
- Strong analytical and forecasting abilities