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MPLC

Small Business Account Executive

$60K/yr

Small Business Account Executive Department: Sales Employment Type: Full Time Location: Fully Remote Compensation: $60,000 / year Description MPLC provides a legal way to show movies and TV in public ...

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Small Business Account Manager information

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$65.8K

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How much do small business account manager jobs pay per year?

As of Aug 28, 2026, the average yearly pay for small business account manager in the United States is $65,816.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $78,500.00 per year, depending on experience, location, and employer.

What does a Small Business Account Manager do?

A Small Business Account Manager is responsible for managing relationships with small business clients, ensuring their needs are met, and helping them find solutions that best fit their business objectives. They often serve as the main point of contact for clients, handle inquiries, and provide guidance on products or services. Their role may also involve identifying new business opportunities, upselling services, and working closely with internal teams to address client concerns. Ultimately, they aim to build long-term relationships and help small businesses grow by offering tailored support.

What are the key skills and qualifications needed to thrive as a Small Business Account Manager?

To excel as a Small Business Account Manager, you need strong sales expertise, relationship-building skills, and a background in business or finance, often supported by a bachelor’s degree. Familiarity with CRM platforms like Salesforce, as well as proficiency in Microsoft Office and data analysis tools, is typically required. Exceptional communication, problem-solving abilities, and adaptability help you connect with clients and address their evolving needs. These skills and qualities are vital for driving revenue growth, fostering client loyalty, and effectively managing multiple accounts in a dynamic environment.

How does a Small Business Account Manager typically collaborate with other departments to support client needs?

Small Business Account Managers regularly work with teams such as sales, marketing, customer support, and product specialists to deliver comprehensive solutions for their clients. They act as the main point of contact, conveying client feedback and requirements to internal teams to ensure seamless service delivery. Effective collaboration is essential for customizing offerings, resolving issues quickly, and identifying opportunities for clients to access new products or services. This cross-functional teamwork helps build strong, long-term client relationships and drives mutual business growth.

What is the difference between Small Business Account Manager vs Small Business Sales Representative?

AspectSmall Business Account ManagerSmall Business Sales Representative
Primary RoleManages existing client accounts, maintains relationships, and upsells servicesGenerates new client leads, pitches products/services, and closes sales
Required CredentialsCustomer service skills, sales experience, industry knowledgeSales skills, communication skills, industry knowledge
Work EnvironmentOffice-based, client meetings, account managementField or office-based, prospecting and client meetings
Employer & Industry UsageFinancial services, telecom, tech companiesRetail, insurance, tech startups

While both roles involve client interaction and sales skills, the Small Business Account Manager focuses on maintaining and growing existing accounts, whereas the Small Business Sales Representative primarily seeks new clients and sales opportunities. Understanding these differences helps in choosing the right career path or job search focus.

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Cities with the most Small Business Account Manager job openings:

What are the most commonly searched types of Small Business Account jobs?

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Small Business Account Manager jobs near you
Infographic showing various Small Business Account Manager job openings in the United States as of August 2026, with employment types broken down into 83% Full Time, 14% Part Time, and 3% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $65,816 per year, or $31.6 per hour.

Small Business Account Manager

Athens, OH • On-site

Element Risk Management
Insurance Services • 11 - 50 employees
Learn more about Element Risk Managementexternal

Full-time

Posted 19 days ago

Job description

This Role Is Element's Ohio Offices
Job Description: Small Business Account Manager
Element Risk Management 's Core Values
  • Integrity: Commit to honesty, transparency, and doing what is right even when no one is watching. Integrity is the foundation of trust in every decision, relationship, and outcome.
  • Ownership: Take full responsibility for results, embracing both success and failure. Show grit and Relentless Perseverance, and practice Proactive Stewardship by protecting relationships and resources entrusted to us.
  • Excellence: Pursue the never-ending journey of Continuous Improvement. Enhance skills, processes, and services while being Growth Oriented and driving innovation.
  • Humility: Bring expertise with self-assurance while staying open to learning and valuing the perspectives of others. Lead and collaborate without ego.
  • Authenticity: Show up as our true self, speak honestly, and build trust through openness and respect.

Position Overview: As a Small Business Account Manager, you will play a pivotal role in managing client relationships, ensuring policy accuracy, and supporting and delivering comprehensive risk solutions. You'll be the go-to resource for day-to-day servicing, underwriting coordination, and identifying opportunities to enhance client coverage through cross-sell strategies.
Primary Responsibilities and Duties:
At all times, the Small Business Account Manager shall:
  • Day-to-Day Servicing
    • Manage daily client communications, including policy inquiries, billing questions, and service requests.
    • Process policy changes, endorsements, certificates of insurance, and documentation with accuracy and timeliness.
    • Maintain up-to-date client records and document all service activities in the agency management system.
    • Coordinate with carriers and internal departments to resolve service issues and ensure client satisfaction.
    • Monitor renewal timelines and proactively initiate renewal processes.
    • Support commercial risk advisors and account executives (if applicable) with proposals, summaries, and client deliverables.
  • Underwriting & Policy Management
    • Coordinate communications between carriers and account executives.
    • Oversee underwriting processes to ensure compliance and timely policy delivery.
    • Manage renewals, endorsements, and policy adjustments to align with client needs.
  • Market Analysis & Carrier Collaboration
    • Stay informed on industry trends, regulatory updates, and market shifts.
    • Collaborate with carriers and underwriters to negotiate favorable terms and identify optimal coverage options.
  • Client Advocacy & Service Innovation
    • Champion the client experience by identifying service improvement opportunities.
    • Leverage client feedback and market insights to drive innovation in service delivery.
  • Spotting Cross-Sell Gaps
    • Analyze existing coverage to identify gaps and recommend additional insurance solutions.
    • Understand client operations and evolving needs to proactively suggest complementary products.
    • Collaborate with the Account Executive (if applicable) to develop and present cross-sell strategies.

Secondary Responsibilities and Duties:
  • Strong knowledge of commercial insurance products, underwriting practices, and regulatory requirements.
  • Excellent communication, negotiation, and interpersonal skills.
  • Analytical mindset with a focus on problem-solving and client advocacy.
  • Proficiency in insurance management systems and digital tools.

Knowledge, Skills & Abilities:
  • Performs duties independently with little or no supervision, operating from established directions and instructions. Decisions are made within general agency constraints and insurance laws, and require independent decision-making.
  • The position involves daily contacts with customers and carriers, which encompasses information exchange, problem solving, quoting, and/or negotiations, significant contact with customers to collect information on any changes to the customer's characteristics and to analyze the customer's continued exposure and tolerance to risk, as well as review coverage options and risk management/prevention strategies.
  • Thorough technical knowledge of commercial lines insurance, including an understanding of commercial insurance forms and risk alternatives. Outstanding verbal and written communication skills.

Job Requirements and Qualifications:
Bachelor's degree in Risk Management or related field preferred, or IRMI, PLCS or equivalent designation, with a minimum of one year in a defined insurance role. CISR designation is preferred. Must be organized with demonstrated skills for effective communication both verbal and written with the ability to influence others. Advisor I should handle renewals at a 95% retention rate, within a niche/industry focus, while maintaining positive client feedback or client satisfaction scores. This role manages a book of $300k or more in revenue, while meeting service level agreements and quality metric. Team member will be supporting department strategy and mentoring Associate Advisors. Must have and maintain an active Property and Casualty license in required states.
OTHER RELEVANT REMARKS:
This position description describes the general nature and level of work performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. This position description is not intended as and does not create a contract of employment between the Agency and any individual employee. The Agency reserves the right to change this position description at any time within its sole discretion.

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