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Small Business Account Manager information

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$29.5K

$65.8K

$106K

How much do small business account manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for small business account manager in the United States is $65,816.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $78,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Small Business Account Manager?

To excel as a Small Business Account Manager, you need strong sales expertise, relationship-building skills, and a background in business or finance, often supported by a bachelor’s degree. Familiarity with CRM platforms like Salesforce, as well as proficiency in Microsoft Office and data analysis tools, is typically required. Exceptional communication, problem-solving abilities, and adaptability help you connect with clients and address their evolving needs. These skills and qualities are vital for driving revenue growth, fostering client loyalty, and effectively managing multiple accounts in a dynamic environment.

How does a Small Business Account Manager typically collaborate with other departments to support client needs?

Small Business Account Managers regularly work with teams such as sales, marketing, customer support, and product specialists to deliver comprehensive solutions for their clients. They act as the main point of contact, conveying client feedback and requirements to internal teams to ensure seamless service delivery. Effective collaboration is essential for customizing offerings, resolving issues quickly, and identifying opportunities for clients to access new products or services. This cross-functional teamwork helps build strong, long-term client relationships and drives mutual business growth.

What is the difference between Small Business Account Manager vs Small Business Sales Representative?

AspectSmall Business Account ManagerSmall Business Sales Representative
Primary RoleManages existing client accounts, maintains relationships, and upsells servicesGenerates new client leads, pitches products/services, and closes sales
Required CredentialsCustomer service skills, sales experience, industry knowledgeSales skills, communication skills, industry knowledge
Work EnvironmentOffice-based, client meetings, account managementField or office-based, prospecting and client meetings
Employer & Industry UsageFinancial services, telecom, tech companiesRetail, insurance, tech startups

While both roles involve client interaction and sales skills, the Small Business Account Manager focuses on maintaining and growing existing accounts, whereas the Small Business Sales Representative primarily seeks new clients and sales opportunities. Understanding these differences helps in choosing the right career path or job search focus.

What does a Small Business Account Manager do?

A Small Business Account Manager is responsible for managing relationships with small business clients, ensuring their needs are met, and helping them find solutions that best fit their business objectives. They often serve as the main point of contact for clients, handle inquiries, and provide guidance on products or services. Their role may also involve identifying new business opportunities, upselling services, and working closely with internal teams to address client concerns. Ultimately, they aim to build long-term relationships and help small businesses grow by offering tailored support.

What is a small business account manager?

A small business account manager is a professional responsible for maintaining and growing relationships with small business clients. They typically handle client communication, understand business needs, and offer tailored financial or service solutions, often using CRM tools and requiring strong interpersonal skills.
More about Small Business Account Manager jobs
What cities are hiring for Small Business Account Manager jobs? Cities with the most Small Business Account Manager job openings:
What are the most commonly searched types of Small Business Account jobs? The most popular types of Small Business Account jobs are:
What states have the most Small Business Account Manager jobs? States with the most job openings for Small Business Account Manager jobs include:
What job categories do people searching Small Business Account Manager jobs look for? The top searched job categories for Small Business Account Manager jobs are:
Small Business Account Manager jobs near you
Infographic showing various Small Business Account Manager job openings in the United States as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $65,816 per year, or $31.6 per hour.

Small Business Account Manager

Johnson Kendall and Johnson Inc

Remote

Full-time

Retirement

Re-posted 6 days ago

Job description

At Johnson, Kendall & Johnson (JKJ), our people are the difference. We're an independent, employee-owned insurance brokerage where relationships matter, expertise is valued, and careers are built with purpose.
We're looking for a Small Business Account Manager to join our Commercial Lines team. In this role, you'll partner closely with small business clients-helping them protect what they've built while delivering thoughtful, responsive service that earns trust.
If you enjoy owning your work, collaborating with a strong team, and making a real impact for clients every day, we'd love to meet you.
What You'll Do
As a Small Business Account Manager, you'll manage and service a diverse book of commercial accounts while acting as a trusted advisor to your clients.
You'll:
  • Serve as a primary point of contact for small business clients, maintaining timely and professional communication via phone and email
  • Review, analyze, and detail commercial insurance policies to ensure accuracy and appropriate coverage
  • Prepare audit check spreadsheets across multiple lines of coverage
  • Document policies and client activity within Applied Epic (preferred) or similar agency management systems
  • Complete policy billing templates and partner with our Accounting team to ensure timely processing
  • Request renewal information, market accounts, and work with carriers to secure competitive quotes
  • Prepare and present renewal and new business proposals to clients
  • Issue certificates of insurance, evidence of property, auto ID cards, and endorsements
  • Review endorsements, audits, and policies for accuracy before delivery to clients
  • Collaborate closely with producers, carriers, and internal teammates to deliver a seamless client experience

What You Bring
  • 2-3 years of experience in insurance
  • Working knowledge of commercial insurance coverages across multiple lines
  • Experience supporting or managing a book of business (approximately 150-350 accounts)
  • Comfort working within Applied Epic (preferred) or AMS360
  • Strong attention to detail, organization, and follow-through
  • Clear, professional communication skills and a service-oriented mindset

Licenses & Requirements
  • Active Property & Casualty license in your state of residence
  • Ability to thrive in a collaborative environment where shared responsibility matters

Why JKJ?
At JKJ, we believe great work happens when people feel supported, trusted, and empowered.
Here's what you can expect:
  • A people-first culture built on collaboration, integrity, and long-term relationships
  • Opportunities to grow your career with clear expectations and support
  • A voice in how work gets done-we value ideas, initiative, and continuous improvement
  • The stability of an established firm with the mindset of a modern, forward-thinking brokerage
  • Employee ownership (ESOP)-when JKJ succeeds, you share in that success

About Us
Johnson Kendall Johnson (JKJ) is an independent, employee-owned insurance brokerage and risk management consulting firm based in Newtown, PA. For more than 70 years, we have partnered with organizations and individuals to design insurance, risk, and financial strategies that protect what matters most.
Our services span business insurance, employee benefits, personal insurance, financial and retirement services, and risk management-supported by in-house safety consultants and claims advocacy specialists. We take a consultative, hands-on approach, working closely with each client to deliver tailored solutions and long-term value.
What truly sets JKJ apart is our people and our ownership mindset. As an employee-owned company, we are invested in our work, our clients, and each other. That commitment shapes our culture and creates an environment where individuals feel valued, supported, and empowered to do their best work.

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