ZipRecruiter

Log In

1

Sla Manager Jobs in Indiana (NOW HIRING)

PuroClean

Production Manager

Greenfield, IN · On-site

$55K/yr

Ensure all jobs follow required insurance SLA's * Coordinate on-call schedule * Communicating and managing customer concerns with GM/Owner effectively * Ensure clear communication with office staff ...

Deckers

Seasonal Supervisor of Fulfillment

Mooresville, IN · On-site

$27.74 - $32.26/hr

Must work with fulfillment key staff to assess daily workflow and adjust as needed by working with managers to make sure we are adequately staffed to sustain meeting SLA requirements for all channels ...

ACCION SERVICES LLC

General Manager

Indianapolis, IN · On-site

$180 - $260/hr

Hold site leadership accountable for SLA compliance, KPI achievement, and continuous improvement ... Manage and optimize relationships with 3PL partners, carriers, and vendors, including contracts and ...

ACCION SERVICES LLC

General Manager

Whitestown, IN · On-site

$180 - $260/hr

Hold site leadership accountable for SLA compliance, KPI achievement, and continuous improvement ... Manage and optimize relationships with 3PL partners, carriers, and vendors, including contracts and ...

Cushman & Wakefield

Facility Manager

Indianapolis, IN · On-site

Job Title Facility Manager Summary The purpose of this position is to provide leadership and ... Agreements (SLA's) • Ensure that all site-specific documentation and reports are completed ...

L3HHCM20

Engineering Technician C

Fort Wayne, IN · On-site

... management systems (QMS). * Certification in quality assurance or relevant engineering disciplines. * 3D Printing Experience, e.g., hands-on experience operating Prusa FDM printers, SLA printers ...

previous page

Showing results 41-60

All JobsSla JobsSla Manager JobsSla Manager Jobs in Indiana

Sla Manager information

What is an SLA manager?

SLA Managers are professionals responsible for overseeing and ensuring that Service Level Agreements (SLAs) between service providers and clients are met. They monitor service performance, resolve issues related to service delivery, and work to continuously improve service quality. Their role includes analyzing data, preparing reports, coordinating with multiple departments, and communicating with clients to maintain satisfaction. SLA Managers are crucial in maintaining trust and accountability in business relationships.

How does an SLA manager typically collaborate with technical and business teams to ensure service agreements are met?

An SLA Manager works closely with both technical teams (such as IT support, operations, and engineering) and business stakeholders to monitor, report on, and improve service delivery according to established Service Level Agreements (SLAs). This often involves facilitating regular meetings, reviewing performance metrics, and addressing any service issues proactively. Effective communication and negotiation skills are essential, as the role requires balancing technical capabilities with business expectations. SLA Managers also document processes and escalate unresolved issues to ensure continuous improvement and customer satisfaction.

What are the key skills and qualifications needed to thrive as an SLA manager, and why are they important?

To thrive as an SLA Manager, you need expertise in service level agreement management, IT service management practices, and a relevant degree such as in business or information technology. Proficiency with ITSM tools like ServiceNow or BMC Remedy and certifications such as ITIL are commonly required. Strong soft skills include negotiation, analytical thinking, and effective communication to manage client expectations and resolve service issues. These skills ensure that service delivery meets agreed standards, fosters client satisfaction, and drives continuous improvement in IT operations.

What is the difference between Sla Manager vs Service Delivery Manager?

AspectSLA ManagerService Delivery Manager
Primary FocusManaging Service Level Agreements and ensuring contractual complianceOverseeing overall service delivery and client satisfaction
ResponsibilitiesMonitoring performance metrics, negotiating SLAs, reportingCoordinating teams, managing client relationships, improving service processes
Required SkillsContract management, performance analysis, communicationLeadership, project management, customer service
Work EnvironmentIT and service-based industries, contract-driven settingsIT, telecom, and managed services sectors

While both roles focus on service quality, the SLA Manager primarily manages contractual performance metrics, whereas the Service Delivery Manager oversees the entire service process and client satisfaction. Understanding these distinctions helps organizations assign the right responsibilities and find suitable candidates.

What are popular job titles related to Sla Manager jobs in Indiana?

For Sla Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Sla Manager jobs in Indiana look for?

The top searched job categories for Sla Manager jobs in Indiana are:

What cities in Indiana are hiring for Sla Manager jobs?

Cities in Indiana with the most Sla Manager job openings:

Sla Manager jobs near you
Infographic showing various Sla Manager job openings in Indiana as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution.

Production Manager

PuroClean

Greenfield, IN • On-site

$55K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 29 days ago

PuroClean rating

6.6

Company rating: 6.6 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

Job description

Replies within 24 hours
Benefits:
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance

Production Manager
Perks:
  • Paid Training for Career Advancement
  • Opportunity to Help People in Times of Need
  • Aggressive Competitive Wages
  • Health Benefits
  • 401k with Company Match

Company and Culture:
PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a 'servant-based leadership' mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.
Job Position Description:
Manage production crews and job assignments as assigned while following PuroClean® production guidelines. Assign and coordinate jobs with the production crew, keeping the General/Operations Manager and Owner updated on all aspects of production. Supervise scheduling, coordination requirements for the job, completing job files and monitoring jobs from start to completion. This is a site-working manager position, and production manager will be leading jobs in the field as needed. Completing documentation in a timely manner and maintaining production costs at the established rate. Our Production Managers take pride in going above and beyond customer expectations in their times of need by providing a world class level of service which sets up apart from our competitors in the industry.
Responsibilities:
  • Managing Customer Satisfaction
  • Effectively oversee all aspects production, including inventory and ordering of supplies, managing mitigation techs, coordinating maintenance of equipment and production vehicles
  • Identifying areas for improvement and managing relationships with centers of influence
  • Coaching and training of technicians, including holding regular safety meetings
  • Ensure all jobs follow required insurance SLA's
  • Coordinate on-call schedule
  • Communicating and managing customer concerns with GM/Owner effectively
  • Ensure clear communication with office staff, immediate supervisor and fellow technicians

Qualifications:
  • Experience in mitigation industry
  • Understanding of safety guidelines and ability to manage them
  • Aptitude with record keeping, recording information and communication
  • Ability to identify areas of opportunity among teammates, coaching for growth
  • Strength in team building and establishing lasting relationships with clients and teammates
  • IICRC Certification in WRT & ASD required

Compensation: $55,000.00 per year
"We Build Careers" - Steve White, President and COO
With over 500 locations across North America and Canada, PuroClean is leading the industry in emergency property restoration services, by helping families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a 'servant-based leadership' mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.
Culture is very important to us. We want to make sure that we are the right fit for YOU!
Apply today and join our Winning TEAM
"We are One Team, All In, Following The PuroClean Way in the spirit of Servant Leadership"
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PuroClean Corporate.

What PuroClean employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply