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Sla Manager Jobs in Indiana (NOW HIRING)

OPENLANE

Portfolio Services Coordinator

Carmel, IN · On-site +1

$18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Operational execution and SLA management. * Workflow coordination and daily prioritization. * Client service support and issue resolution * Process improvement and automation initiatives. * Technical ...

OPENLANE

Portfolio Services Coordinator

Carmel, IN · Remote

$18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Operational execution and SLA management. * Workflow coordination and daily prioritization. * Client service support and issue resolution * Process improvement and automation initiatives. * Technical ...

Holiday Health Care

IT Manager

Evansville, IN

$80K - $90K/yr

  • Medical

  • Vision

  • Retirement

Must be able to effectively mentor and manage team of 3 * ITSM experience (ticketing, SLA management) * Must be able to effectively work alongside interdisciplinary teams. * Strong analytical ...

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Sla Manager information

What is an SLA manager?

SLA Managers are professionals responsible for overseeing and ensuring that Service Level Agreements (SLAs) between service providers and clients are met. They monitor service performance, resolve issues related to service delivery, and work to continuously improve service quality. Their role includes analyzing data, preparing reports, coordinating with multiple departments, and communicating with clients to maintain satisfaction. SLA Managers are crucial in maintaining trust and accountability in business relationships.

How does an SLA manager typically collaborate with technical and business teams to ensure service agreements are met?

An SLA Manager works closely with both technical teams (such as IT support, operations, and engineering) and business stakeholders to monitor, report on, and improve service delivery according to established Service Level Agreements (SLAs). This often involves facilitating regular meetings, reviewing performance metrics, and addressing any service issues proactively. Effective communication and negotiation skills are essential, as the role requires balancing technical capabilities with business expectations. SLA Managers also document processes and escalate unresolved issues to ensure continuous improvement and customer satisfaction.

What are the key skills and qualifications needed to thrive as an SLA manager, and why are they important?

To thrive as an SLA Manager, you need expertise in service level agreement management, IT service management practices, and a relevant degree such as in business or information technology. Proficiency with ITSM tools like ServiceNow or BMC Remedy and certifications such as ITIL are commonly required. Strong soft skills include negotiation, analytical thinking, and effective communication to manage client expectations and resolve service issues. These skills ensure that service delivery meets agreed standards, fosters client satisfaction, and drives continuous improvement in IT operations.

What is the difference between Sla Manager vs Service Delivery Manager?

AspectSLA ManagerService Delivery Manager
Primary FocusManaging Service Level Agreements and ensuring contractual complianceOverseeing overall service delivery and client satisfaction
ResponsibilitiesMonitoring performance metrics, negotiating SLAs, reportingCoordinating teams, managing client relationships, improving service processes
Required SkillsContract management, performance analysis, communicationLeadership, project management, customer service
Work EnvironmentIT and service-based industries, contract-driven settingsIT, telecom, and managed services sectors

While both roles focus on service quality, the SLA Manager primarily manages contractual performance metrics, whereas the Service Delivery Manager oversees the entire service process and client satisfaction. Understanding these distinctions helps organizations assign the right responsibilities and find suitable candidates.

What are popular job titles related to Sla Manager jobs in Indiana?

For Sla Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Sla Manager jobs in Indiana look for?

The top searched job categories for Sla Manager jobs in Indiana are:

What cities in Indiana are hiring for Sla Manager jobs?

Cities in Indiana with the most Sla Manager job openings:

Sla Manager jobs near you
Infographic showing various Sla Manager job openings in Indiana as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution.

Portfolio Services Coordinator

OPENLANE

Carmel, IN • On-site, Remote

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Openlane rating

7.8

Company rating: 7.8 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

3rd of 19 rated auctioneers

Job description

Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.
We're a technology company building the world's most advanced-and uncomplicated-digital marketplace for used vehicles.
We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers' experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.
What We Offer:
  • Competitive pay
  • Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
  • Immediately vested 401K (US) or RRSP (Canada) with company match
  • Paid Vacation, Personal, and Sick Time
  • Paid maternity and paternity leave (US)
  • Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
  • Robust Employee Assistance Program
  • Employer paid Leap into Service Day to volunteer
  • Tuition Reimbursement for eligible programs
  • Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
  • Company culture of internal promotions, diverse career paths, and meaningful advancement

We're Looking For:
A Portfolio Service Coordinator who will oversee day-to-day portfolio service operations, monitor vendor performance, and serve as a key point of contact for client inquiries and issue resolution. This role is responsible for ensuring service excellence and adherence to established client and vendor Service Level Agreements (SLAs).
You Are:
  • Detail-Oriented. You conduct meticulous reconciliation and quality control checks on active assignments to maintain high organizational standards.
  • Client-Focused. You are dedicated to supporting client service teams and responding to portfolio-related inquiries with accuracy and urgency.
  • Proactive. You identify process gaps and improvement opportunities, assisting with automation initiatives to increase overall efficiency.
  • Organized. You excel at coordinating and prioritizing daily workflows to effectively meet established deadlines and manage complex portfolio activities.

You Bring:
  • Core Knowledge
    • Portfolio service operations and guideline monitoring.
    • Portfolio performance, holdings, and transaction analysis.
    • Internal policies, client mandates, and regulatory requirements.
  • Functional Expertise
    • Operational execution and SLA management.
    • Workflow coordination and daily prioritization.
    • Client service support and issue resolution
    • Process improvement and automation initiatives.
  • Technical Expertise
    • Proficiency in tools used for tracking, documenting, and maintaining portfolio activity.
    • Strong administrative and technical workflow management capability.

You Own:
  • Monitoring and analyzing portfolio performance, holdings, and transactions
  • Conducting reconciliation and quality control checks on active assignments
  • Assisting with portfolio guideline monitoring
  • Supporting client service teams by responding to portfolio-related inquiries
  • Maintaining accurate records of portfolio activity and documentation
  • Performing general administrative and operational functions to support the Portfolio Services team

You Drive:
  • Execution: Coordinating daily workflows to meet deadlines, ensuring all portfolio activities are documented according to organizational standards, and implementing efficiency improvements.
  • Results: Consistently meeting or exceeding all service level agreements (SLAs) and ensuring strict compliance with client-specific requirements.

Who You Will Work With:
  • Reporting to the Portfolio Service Manager, this role will collaborate with client service teams, internal operations groups, and external vendors on a daily basis.

Where You Work:
  • Your work is performed as a Remote employee, depending on business needs and location.

Must Have's:
  • High School Diploma or equivalent is required
  • Proven experience in operational administration, portfolio services, or a related coordinator role.
  • Strong baseline understanding of SLA management and compliance standards.
  • Demonstrated ability to prioritize daily workflows and meet strict operational deadlines.

Nice to Have's:
  • Prior experience working within automotive, wholesale, or logistics portfolio management.
  • Experience assisting with process automation or system migration initiatives.

Sound like a match? Apply Now - We can't wait to hear from you!
Compensation Range of
Hourly: $18.00 - $18.00 USD

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