Sla Manager Jobs in Indiana (NOW HIRING)

Imagine what you could do here. The people here at Apple do not just build products - they create the kind of wonder that has revolutionized entire industries. It is the diversity of those people and their ideas that inspires the innovation that runs through everything we do. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences - quickly. Bring passion and dedication to your job and there is no telling what you could accomplish. Join us and help us leave the world better than we found it.
AMR Logistics Operations is a fast-moving and dynamic environment where flexibility and adaptability are essential. We are looking for a results-driven, analytically sharp Regional Supplier Manager to oversee post sales logistics operations. This is not a role for someone comfortable with basic spreadsheets - we need a commanding leader who owns the data, drives strategy, and holds 3PL partners to the highest performance standards, all while building and inspiring a high-performing team.
Description
The Regional Supplier Manager is responsible for managing and elevating Apple's post sales logistics operations through rigorous supplier oversight, advanced analytics, and decisive cross-functional leadership. This role owns the end-to-end 3PL supplier relationship in Jeffersonville, IN, driving accountability across inbound and outbound transportation, distribution, returns processing, and continuous improvement on all operational KPIs.
You will serve as the critical bridge between Apple's operational goals and 3PL execution, translating complex performance data into clear action plans and ensuring the service provider consistently meets and exceeds predetermined targets. Success in this role demands someone who is analytically dominant, leads with confidence, and is equally comfortable presenting to senior leadership as they are rolling up their sleeves on the floor.
What You'll Own:
-Own the full 3PL supplier relationship and performance accountability in Jeffersonville, IN, including SLA management, KPI governance, root cause analysis, and corrective action planning
-Drive operational decision-making through advanced analytics, building dashboards, scorecards, trend models, and performance analyses using tools such as SQL, Python, Tableau, Power BI, or equivalent platforms.
-Identify areas for process improvement and innovation; investigate problems, find root causes, and develop and implement data-backed solutions that drive measurable gains in efficiency and throughput
-Lead capital planning and expense management, prioritizing investments, tracking spend, and holding suppliers accountable to budget commitments
-Monitor key performance indicators across inventory, distribution, freight, cycle time, and returns, synthesizing insights into clear, actionable reporting for leadership
-Establish and maintain new systems and processes for tracking, measurement, reporting, and analysis of logistics operations performance
-Collaborate cross-functionally as the voice of logistics, aligning internal stakeholders and leadership on operational status, risks, and strategic priorities
-Lead, develop, and inspire the team, setting a high bar for accountability, ownership, and continuous improvement while fostering a collaborative, winning culture
What You'll Solve:
-3PL performance gaps, whether root causes are process, people, system, or structural, by building corrective plans and driving them to resolution with urgency
-Data blind spots by surfacing the right metrics, building the right models, and creating operational visibility where it did not exist before
-Volatility across inbound and outbound flows, returns volumes, and cycle time, addressed with analytical rigor and proactive planning - not reactive firefighting
-Supplier relationship friction by establishing clear expectations, structured communication cadences, and escalation paths that drive accountability while preserving partnership
-Manual, inefficient workflows by replacing them with scalable systems, automation, and standardized reporting that accelerates decision-making
-Team alignment and engagement by building a cohesive, results-driven team culture that consistently delivers on Apple's commitments to customers
What Success Looks Like (6-12 Months):
-3PL partner is performing consistently at or above SLA targets with a structured, recurring performance management cadence firmly in place
-Operational dashboards and KPI scorecards are built, live, and actively driving decisions across operations and leadership, powered by advanced analytics tools
-Top process improvement opportunities have been identified, prioritized, and actioned with clear, measurable outcomes
-Capital and expense plans are on track with full transparency and supplier accountability
-Cross-functional stakeholders view logistics as a trusted strategic partner, not a reactive function
-Team is energized, focused, and performing at a high level under strong, clear leadership
","responsibilities":"Analytically dominant: deeply comfortable in the data, building models, surfacing insights, and driving decisions with speed and precision
Command presence: a leader who sets the tone, raises the bar, and holds people and partners accountable without hesitation
3PL fluency: knows how to manage, challenge, and elevate service providers to deliver exceptional, consistent outcomes
True team player and team builder: earns trust, fosters collaboration, develops talent, and lifts the performance of everyone around them
Resilient and adaptable: thrives in ambiguity, stays composed under pressure, and always finds a path forward
Customer obsessed: never loses sight of the end customer and uses that lens to drive every operational decision
Strategic and tactical: equally capable of thinking several steps ahead and rolling up their sleeves to solve today's problem
Preferred Qualifications
Advanced degree (MS or MBA) preferred.
Post sales or reverse logistics operations in a high-volume, omni-channel environment
Capital planning and supplier contract management experience
Automation and process improvement project leadership (Lean, Six Sigma, or equivalent)
Experience influencing and driving strategic change in a fast-paced, matrixed organization
Multilingual skills a plus
Minimum Qualifications
A minimum of 7 years of progressive experience in logistics, supply chain, or operations management with demonstrated growth in scope and leadership responsibility.
Proven experience in world-class logistics operations with a strong emphasis on 3PL, vendor, or service provider management, including driving partner accountability to contractual SLAs and KPIs
Advanced analytical proficiency is required. You must be skilled in analytics tools and systems such as SQL, Python, Tableau, Power BI, or equivalent platforms.
Demonstrated ability to build and maintain operational dashboards, trend analyses, predictive models, and performance scorecards that inform decisions at every level of the organization
Strong track record of leading continuous improvement initiatives with measurable, documented outcomes. Lean, Six Sigma, or equivalent experience strongly preferred
Systems literacy is a must, with experience in Warehouse Management Systems (WMS) and/or ERP platforms such as SAP, Oracle, or equivalent
Proven leadership ability with a commanding presence that drives team accountability, develops talent, and elevates the performance of everyone around them
Exceptional cross-functional collaboration skills, with the ability to work effectively in a matrixed organization, influence without authority, and align diverse stakeholder groups around shared goals
Outstanding written and verbal communication skills, with the ability to translate complex data and operational nuance into crisp, executive-ready narratives and recommendations
Strong team player who understands that great outcomes are built through trust, collaboration, and shared ownership
Bachelor's degree in Supply Chain, Logistics, Industrial Engineering, Business, or related field required.
Up to 25% travel required