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Sla Manager Jobs in Indiana (NOW HIRING)

PuroClean

Production Manager

Greenfield, IN · On-site

Ensure all jobs follow required insurance SLA's * Coordinate on-call schedule * Communicating and managing customer concerns with GM/Owner effectively * Ensure clear communication with office staff ...

PuroClean

Production Manager

Greenfield, IN · On-site

$55K/yr

Ensure all jobs follow required insurance SLA's * Coordinate on-call schedule * Communicating and managing customer concerns with GM/Owner effectively * Ensure clear communication with office staff ...

JLL

Facilities Manager

Lawrenceburg, IN · On-site

This role manages facilities/plant operations teams which includes, but is not limited to ... Track trends and recommend action plans regarding KPI/SLA below standard performance (MSA Driven ...

Northwest

Small Business Credit Manager

Fishers, IN

Develop service and delivery enhancements, manage SLA's * Achieve/demonstrate greater department efficiencies * Remain cognizant of prevailing economic conditions and markets * Manage partnership ...

MapleTronics Inc

Client Experience Advocate

Goshen, IN · On-site

$25.50/hr

Ability to manage multiple tasks while maintaining service quality Risk Management & Problem Resolution * Ability to identify service delivery risks (SLA breaches, aging tickets, repeat incidents)

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Sla Manager information

What does an SLA manager do?

An SLA manager oversees the development, implementation, and monitoring of Service Level Agreements (SLAs) between an organization and its clients or internal teams. They ensure service delivery meets agreed-upon standards, analyze performance metrics, and coordinate with teams to improve service quality and compliance. Strong communication, analytical skills, and familiarity with service management tools are essential for this role.

How does an SLA Manager typically collaborate with technical and business teams to ensure service agreements are met?

An SLA Manager works closely with both technical teams (such as IT support, operations, and engineering) and business stakeholders to monitor, report on, and improve service delivery according to established Service Level Agreements (SLAs). This often involves facilitating regular meetings, reviewing performance metrics, and addressing any service issues proactively. Effective communication and negotiation skills are essential, as the role requires balancing technical capabilities with business expectations. SLA Managers also document processes and escalate unresolved issues to ensure continuous improvement and customer satisfaction.

What does SLA management do?

SLA management involves defining, monitoring, and ensuring that service providers meet agreed-upon performance standards outlined in Service Level Agreements (SLAs). It includes tracking metrics, resolving issues, and maintaining service quality to meet organizational or client expectations. Effective SLA management often requires strong communication, analytical skills, and familiarity with monitoring tools.

What is the difference between Sla Manager vs Service Delivery Manager?

AspectSLA ManagerService Delivery Manager
Primary FocusManaging Service Level Agreements and ensuring contractual complianceOverseeing overall service delivery and client satisfaction
ResponsibilitiesMonitoring performance metrics, negotiating SLAs, reportingCoordinating teams, managing client relationships, improving service processes
Required SkillsContract management, performance analysis, communicationLeadership, project management, customer service
Work EnvironmentIT and service-based industries, contract-driven settingsIT, telecom, and managed services sectors

While both roles focus on service quality, the SLA Manager primarily manages contractual performance metrics, whereas the Service Delivery Manager oversees the entire service process and client satisfaction. Understanding these distinctions helps organizations assign the right responsibilities and find suitable candidates.

What are the key skills and qualifications needed to thrive as an SLA Manager, and why are they important?

To thrive as an SLA Manager, you need expertise in service level agreement management, IT service management practices, and a relevant degree such as in business or information technology. Proficiency with ITSM tools like ServiceNow or BMC Remedy and certifications such as ITIL are commonly required. Strong soft skills include negotiation, analytical thinking, and effective communication to manage client expectations and resolve service issues. These skills ensure that service delivery meets agreed standards, fosters client satisfaction, and drives continuous improvement in IT operations.

What jobs make $3,000 a day?

High-level executive roles such as CEOs, investment bankers, and specialized surgeons can earn $3,000 or more per day, often due to their extensive experience, certifications, and demanding schedules. Additionally, successful entrepreneurs and certain consulting or trading professionals may reach this income level through performance-based compensation or business profits.

What are SLA Managers?

SLA Managers are professionals responsible for overseeing and ensuring that Service Level Agreements (SLAs) between service providers and clients are met. They monitor service performance, resolve issues related to service delivery, and work to continuously improve service quality. Their role includes analyzing data, preparing reports, coordinating with multiple departments, and communicating with clients to maintain satisfaction. SLA Managers are crucial in maintaining trust and accountability in business relationships.

What are the 5 principles of SLA implementation?

For an SLA Manager, the five principles of SLA implementation include clearly defining service expectations, establishing measurable performance metrics, ensuring mutual agreement between service provider and client, implementing effective monitoring and reporting processes, and regularly reviewing and updating the SLA to reflect changing needs. These principles help ensure service quality, accountability, and continuous improvement within service management frameworks like ITIL.
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What job categories do people searching Sla Manager jobs in Indiana look for? The top searched job categories for Sla Manager jobs in Indiana are:
What cities in Indiana are hiring for Sla Manager jobs? Cities in Indiana with the most Sla Manager job openings:
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Infographic showing various Sla Manager job openings in Indiana as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.
Transportation and Consignment Manager

Transportation and Consignment Manager

OPENLANE

Carmel, IN • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Openlane rating

7.4

Company rating: 7.4 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

4th of 16 rated auctioneers

Job description

Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.
We're a technology company building the world's most advanced-and uncomplicated-digital marketplace for used vehicles.
We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers' experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.
We're Looking For:
A Transportation & Consignment Manager who will orchestrate the auction selection and vehicle transport lifecycles for LaneLink's remarketing operations. This leader ensures vehicles are efficiently consigned to optimal physical auctions based on asset data and geography while managing the end-to-end transport process. You will lead a high-performing team focused on reducing cycle times, controlling costs, and ensuring vehicles are positioned for successful sale through strategic partner coordination.
You Are:
  • Strategic. You determine optimal auction placement by analyzing asset types and historical performance to drive the best business outcomes.
  • Decisive. You use strong judgment to navigate complex transport obstacles and make real-time routing decisions.
  • A Leader. You are a dedicated people leader who coaches your team, removes operational barriers, and fosters a culture of urgency.
  • Dynamic. You thrive in fast-paced operational environments and can manage multiple workflows simultaneously.
  • Trusted. You build strong rapport with auctions, carriers, repo agencies, and internal leadership.

You Bring:
  • Core Knowledge (Logistics & Remarketing)
    • Deep understanding of auction routing, consignment workflows, and transport lifecycles.
    • Knowledge of remarketing performance objectives and asset-based decision-making.
  • Functional Expertise
    • Experience managing third-party vendor relationships (carriers, auctions, and storage partners).
    • Expertise in business impact modeling for cost control and cycle-time reduction.
    • Team leadership with a focus on KPI/SLA accountability and professional development.
  • Technical Expertise
    • Proficiency in operational data analysis and tracking tools to monitor performance trends.
    • Technical fluency to identify risks within the transport supply chain and implement process improvements.

You Own:
  • Consignment Strategy & Auction Routing (30%)
    • Define and standardize workflows for vehicle placement to ensure timely auction assignment.
  • Transportation Operations & Execution (25%)
    • Oversee scheduling, dispatch, and tracking to ensure high-quality delivery across all lanes.
  • People Leadership & Development (20%)
    • Lead and coach the consignment team; establish clear accountability frameworks and growth plans.
  • Partner & Client Relationship Management (15%)
    • Align with repo agencies, auctions, and carriers to meet service expectations and pricing agreements.
  • Optimization & Cost Control (10%)
    • Monitor transport costs and implement process improvements to raise the bar on operational efficiency.

You Drive:
  • Execution:
    • Translating remarketing strategy into clear operational goals and transport plans.
    • Removing blockers and managing dependencies across the transport lifecycle.
  • Results:
    • Delivering measurable outcomes in cycle time, cost per move, and SLA adherence.
    • Using performance data to refine routing strategies and inform future logistics decisions.

Who You Will Work With:
Reporting to the Remarketing Business Operations Manager, this role will collaborate with the following groups on a daily basis:
  • LaneLink Leadership and Field Operations.
  • External Auctions, Carriers, and Repo Agencies.
  • Sales and Customer-facing teams to communicate performance and resolutions.

Where You Work:
Your work is performed as a Hybrid or Remote employee, depending on business needs and location.
Must Have's:
  • 5+ years of experience in transportation, logistics, remarketing, or auction operations.
  • Bachelor's degree in Logistics, Business or related field or comparable experience.
  • Proven experience managing people and fast-paced operational workflows.
  • Experience working with third-party vendors, including carriers and auctions.
  • Strong communication, prioritization, and analytical problem-solving skills.

Nice to Have's:
  • Experience working specifically with repo agencies.
  • Familiarity with Google Suite products, Remarketing programs such as AutoIMS, MMR, Edge Pipeline.
  • Background in scaling logistics operations or high-growth environments.
  • Familiarity with B2B SaaS platforms or automotive-related technology.

What We Offer:
  • Competitive pay
  • Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
  • Immediately vested 401K (US) or RRSP (Canada) with company match
  • Paid Vacation, Personal, and Sick Time
  • Paid maternity and paternity leave (US)
  • Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
  • Robust Employee Assistance Program
  • Employer paid Leap into Service Day to volunteer
  • Tuition Reimbursement for eligible programs
  • Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
  • Company culture of internal promotions, diverse career paths, and meaningful advancement

Sound like a match? Apply Now - We can't wait to hear from you!
Compensation Range of
Annual Salary: $70,000.00 - $75,000.00 USD
(Depending on experience, skill set, qualifications, and other relevant factors.)

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