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Service Writer Jobs in Illinois (NOW HIRING)

The Larson Group

Service Writer, 2nd Shift

Sauget, IL · On-site

The Larson Group Peterbilt is looking for an experienced Service Writer to join our dynamic team. The potential candidate will greet and consult service customers about their problems. This person ...

The Larson Group

Service Writer, 2nd Shift

Sauget, IL · On-site

The Larson Group Peterbilt is looking for an experienced Service Writer to join our dynamic team. The potential candidate will greet and consult service customers about their problems. This person ...

Fox Valley Auto Group

Be Seen First

Automotive Service Writer

Saint Charles, IL · On-site

$70K - $90K/yr

Fox Valley Auto Group is looking for a customer-focused Service Writer to join our busy service department. If you love working with people, thrive in a fast-paced environment, and take pride in ...

Urgent

Fox Valley Auto Group

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Automotive Service Writer

Crystal Lake, IL · On-site

$70K - $90K/yr

Fox Valley Auto Group is looking for a customer-focused Service Writer to join our busy service department. If you love working with people, thrive in a fast-paced environment, and take pride in ...

Urgent

Fox Valley Auto Group

Be Seen First

Automotive Service Writer

Saint Charles, IL · On-site

$70K - $90K/yr

Fox Valley Auto Group is looking for a customer-focused Service Writer to join our busy service department. If you love working with people, thrive in a fast-paced environment, and take pride in ...

Urgent

Fox Valley Auto Group

Be Seen First

Automotive Service Writer

Crystal Lake, IL · On-site

$70K - $90K/yr

Fox Valley Auto Group is looking for a customer-focused Service Writer to join our busy service department. If you love working with people, thrive in a fast-paced environment, and take pride in ...

Urgent

Valley Hyundai

Internal Service Writer

Aurora, IL · On-site

$50K - $60K/yr

Writing internal service repair orders for new cars and used cars, dispatching work to technicians, and subletting work if necessary * Coordinate after sales accessory installation/repairs * Ensure ...

Valley Hyundai

Internal Service Writer

Aurora, IL

$50K - $60K/yr

Writing internal service repair orders for new cars and used cars, dispatching work to technicians, and subletting work if necessary * Coordinate after sales accessory installation/repairs * Ensure ...

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All JobsService Writer JobsService Writer Jobs in Illinois

Service Writer information

See Illinois salary details

$11

$23

$41

How much do service writer jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for service writer in Illinois is $23.54, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $27.02 per hour, depending on experience, location, and employer.

What is a service writer?

As a service writer, you are an automotive professional who works as a liaison between customers and a variety of automotive service providers, including mechanics, dealerships, and other related entities. You work as an advisor to explain to customers the repairs that may be needed on their vehicle and the suggestions being made by the mechanic. It is your job to ensure the customer gets only the services they need while paying a price appropriate to the costs of labor and parts. You must be an excellent communicator and knowledgeable about cars and the automotive industry.

What does a service writer do?

A Service Writer acts as a liaison between customers and the service department in automotive or equipment repair shops. They are responsible for understanding customers' repair and maintenance needs, creating work orders, providing estimates, and communicating job status updates. Service Writers also coordinate with technicians to ensure repairs are completed accurately and on time. Their role is crucial for delivering excellent customer service and ensuring efficient workflow in the service department.

What skills and qualifications are needed to thrive as a service writer?

To thrive as a Service Writer, you need a solid understanding of automotive systems, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and customer relationship management (CRM) tools is often required. Exceptional communication, active listening, and problem-solving abilities help you effectively interact with customers and technicians. These skills ensure accurate service documentation, efficient workflow, and a high level of customer satisfaction in a fast-paced environment.

How does a service writer typically collaborate with technicians and customers throughout a repair order?

A Service Writer acts as the communication bridge between customers and the service technicians. They are responsible for accurately documenting customer concerns, explaining recommended services or repairs, and ensuring technicians have clear instructions. Throughout the process, Service Writers update customers on the status of their vehicles and relay important feedback from technicians. Effective collaboration ensures smooth workflow, minimizes misunderstandings, and enhances customer satisfaction.

What is the difference between Service Writer vs Service Advisor?

AspectService WriterService Advisor
CredentialsHigh school diploma; some certifications preferredHigh school diploma; certifications like ASE may be beneficial
Work EnvironmentAuto repair shops, dealershipsAuto repair shops, dealerships
Job RoleRecords customer vehicle issues, writes repair ordersDiscusses vehicle issues with customers, recommends repairs
Customer InteractionPrimarily administrative, minimal technical discussionHigh customer interaction, technical explanations

Service Writer and Service Advisor roles often overlap, but Service Writers focus on documenting customer vehicle issues and creating repair orders, while Service Advisors engage more directly with customers to discuss repairs and recommend services. Both roles require good communication skills and industry knowledge, and they work closely within auto service environments.

Can you be a service writer with no experience?

Service writers can often start with little to no experience if they have strong communication skills and a basic understanding of automotive or technical terminology. Employers may provide on-the-job training, and certifications like ASE can improve job prospects, but prior experience is not always required for entry-level positions.

Does a service writer need a degree?

A service writer typically does not need a college degree but should have strong communication skills, basic automotive knowledge, and customer service experience. Some employers may prefer or require certifications or technical training related to automotive repair or service management.

How much does a service writer make?

A service writer's average salary in Texas typically ranges from $35,000 to $55,000 per year, depending on experience, location, and the size of the dealership or repair shop. Some service writers earn additional commissions or bonuses based on sales and customer satisfaction.
More about Service Writer jobs

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For Service Writer jobs in Illinois, the most frequently searched job titles are:

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The top searched job categories for Service Writer jobs in Illinois are:

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Cities in Illinois with the most Service Writer job openings:

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Service Writer jobs near you
Infographic showing various Service Writer job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 62% Full Time, 35% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $48,955 per year, or $23.5 per hour.

Express Service Writer

Chevrolet of Naperville

Naperville, IL

$45K - $55K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Job description

Do you thrive in a fast-paced environment and enjoy being on the move?

Chevrolet of Naperville is looking for an Express Service Writer to join our team.

This role operates much like a pit lane at a NASCAR or Formula One race; fast-paced, highly organized, and focused on delivering exceptional results. We’re looking for someone who can think quickly, make sound decisions under pressure, stay in constant motion, and communicate professionally with our guests. Instead of tire smoke, you’ll leave a lasting impression through outstanding customer service and a welcoming smile!

This full-time role work four weekdays and Saturday’s from 7:45AM-5:15PM! With one weekday off (Tuesday’s/Flexible) and Sunday’s off.

We Offer…

  • $45,000.00-55,000.00 Annually
  • Paid Vacation after 90 days
  • Eligible for up to 5 weeks of Paid Vacation
  • Paid Holidays
  • 5-day work week
  • Paid Training
  • Uncapped earning potential
  • Growth opportunities 
  • Excellent Health, Dental, & Vision Insurance
  • 401K
  • Positive & motivating work environment 

 

You Will…

  • Greet customers promptly and professionally in the express service lane
  • Write and manage repair orders for routine maintenance services
  • Communicate recommended maintenance and vehicle needs clearly to customers
  • Maintain strong service lane flow and minimize customer wait times
  • Coordinate with technicians and parts department to ensure efficient repairs
  • Provide accurate estimates and explain maintenance recommendations
  • Monitor vehicle status updates and proactively communicate with customers
  • Promote dealership maintenance programs, tire promotions, and specials
  • Assist with appointment scheduling and follow-up communication when needed
  • Maintain high CSI (Customer Satisfaction Index) performance standards

You Have…

    • Previous automotive service advisor or customer service experience preferred
    • Strong communication and organizational skills
    • Ability to work in a fast-paced, high-volume environment
    • Basic automotive maintenance knowledge recommended (training available)
    • Reynolds & Reynolds software experience preferred
    • Positive attitude, team-oriented mindset, and professional appearance

Apply