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Service Writer Jobs in Illinois (NOW HIRING)

Vermeer Midwest-Aurora

Service Writer

Aurora, IL · On-site

$32 - $36/hr

Service Writer - Aurora, IL Aurora, IL Full-Time About Vermeer Midwest At Vermeer Midwest, we're not your average equipment dealership. We're a family-owned company built on strong values, hard work ...

Vermeer Midwest-Aurora

Service Writer

Aurora, IL · On-site

$32 - $36/hr

Service Writer - Aurora, IL ???? Aurora, IL ???? Full-Time About Vermeer Midwest At Vermeer Midwest, we're not your average equipment dealership. We're a family-owned company built on strong values ...

Vermeer Midwest-Aurora

Service Writer

Aurora, IL · On-site

$32 - $36/hr

Service Writer - Aurora, IL Aurora, IL Full-Time About Vermeer Midwest At Vermeer Midwest, we're not your average equipment dealership. We're a family-owned company built on strong values, hard work ...

Vermeer Midwest-Aurora

Service Writer

Aurora, IL · On-site

$32 - $36/hr

Service Writer - Aurora, IL Aurora, IL Full-Time About Vermeer Midwest At Vermeer Midwest, we're not your average equipment dealership. We're a family-owned company built on strong values, hard work ...

Vermeer Midwest-Aurora

Service Writer

Aurora, IL · On-site

$32 - $36/hr

Service Writer - Aurora, IL ???? Aurora, IL ???? Full-Time About Vermeer Midwest At Vermeer Midwest, we're not your average equipment dealership. We're a family-owned company built on strong values ...

Toyota of Naperville

Service Writer

Naperville, IL · On-site

Toyota of Naperville is hiring experienced Service Writers who provide a world class guest experience. We believe serving our guests is an attitude not an event. Our Writers/Advisors play an ...

GTG Peterbilt

Service Writer

Quincy, IL · On-site

Join our team as an experienced Service Writer ! In this dynamic role, you will serve as the first point of contact for service customers, consulting with them about their needs and concerns. You ...

Meineke - 2275

Service Writer

South Elgin, IL · On-site

$17 - $25/hr

The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, previous service management experience. Every day is different in our busy ...

GTG Peterbilt

Service Writer

Quincy, IL · On-site

Join our team as an experienced Service Writer ! In this dynamic role, you will serve as the first point of contact for service customers, consulting with them about their needs and concerns. You ...

Toyota of Naperville

Service Writer

Naperville, IL · On-site

Toyota of Naperville is hiring experienced Service Writers who provide a world class guest experience. We believe serving our guests is an attitude not an event. Our Writers/Advisors play an ...

Toyota of Naperville

Service Writer

Naperville, IL

Toyota of Naperville is hiring experienced Service Writers who provide a world class guest experience. We believe serving our guests is an attitude not an event. Our Writers/Advisors play an ...

Toyota of Naperville

Service Writer

Naperville, IL · On-site

Toyota of Naperville is hiring experienced Service Writers who provide a world class guest experience. We believe serving our guests is an attitude not an event. Our Writers/Advisors play an ...

GTG Peterbilt

Service Writer

Quincy, IL · On-site

Join our team as an experienced Service Writer ! In this dynamic role, you will serve as the first point of contact for service customers, consulting with them about their needs and concerns. You ...

Toyota of Naperville

Service Writer

Naperville, IL · On-site

Toyota of Naperville is hiring experienced Service Writers who provide a world class guest experience. We believe serving our guests is an attitude not an event. Our Writers/Advisors play an ...

Meineke

Service Writer

South Elgin, IL · On-site

$17 - $25/hr

The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, previous service management experience. Every day is different in our busy ...

CarGuys Inc.

Automotive Service Writer

Stone Park, IL

$75K - $95K/yr

AUTOMOTIVE SERVICE ADVISOR / SERVICE WRITER / SERVICE CONSULTANT - UP TO $109,000+ PER YEAR CarGuys Inc. - High-Paying Automotive Service Advisor Jobs Nationwide LOCATION Nationwide automotive ...

Quala

Service Writer

Salem, IL · On-site

The Service Writer ensures quality customer service and support in person, via phone, or e-mail. This often includes quoting service work, selling additional services, updating the customer in a ...

Quala

Service Writer

Salem, IL · On-site

The Service Writer ensures quality customer service and support in person, via phone, or e-mail. This often includes quoting service work, selling additional services, updating the customer in a ...

Depot Connect International

Service Writer

Salem, IL · On-site

The Service Writer ensures quality customer service and support in person, via phone, or e-mail. This often includes quoting service work, selling additional services, updating the customer in a ...

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All JobsService Writer JobsService Writer Jobs in Illinois

Service Writer information

See Illinois salary details

$11

$23

$41

How much do service writer jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for service writer in Illinois is $23.54, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $27.02 per hour, depending on experience, location, and employer.

What is a service writer?

As a service writer, you are an automotive professional who works as a liaison between customers and a variety of automotive service providers, including mechanics, dealerships, and other related entities. You work as an advisor to explain to customers the repairs that may be needed on their vehicle and the suggestions being made by the mechanic. It is your job to ensure the customer gets only the services they need while paying a price appropriate to the costs of labor and parts. You must be an excellent communicator and knowledgeable about cars and the automotive industry.

What does a service writer do?

A Service Writer acts as a liaison between customers and the service department in automotive or equipment repair shops. They are responsible for understanding customers' repair and maintenance needs, creating work orders, providing estimates, and communicating job status updates. Service Writers also coordinate with technicians to ensure repairs are completed accurately and on time. Their role is crucial for delivering excellent customer service and ensuring efficient workflow in the service department.

What skills and qualifications are needed to thrive as a service writer?

To thrive as a Service Writer, you need a solid understanding of automotive systems, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and customer relationship management (CRM) tools is often required. Exceptional communication, active listening, and problem-solving abilities help you effectively interact with customers and technicians. These skills ensure accurate service documentation, efficient workflow, and a high level of customer satisfaction in a fast-paced environment.

How does a service writer typically collaborate with technicians and customers throughout a repair order?

A Service Writer acts as the communication bridge between customers and the service technicians. They are responsible for accurately documenting customer concerns, explaining recommended services or repairs, and ensuring technicians have clear instructions. Throughout the process, Service Writers update customers on the status of their vehicles and relay important feedback from technicians. Effective collaboration ensures smooth workflow, minimizes misunderstandings, and enhances customer satisfaction.

What is the difference between Service Writer vs Service Advisor?

AspectService WriterService Advisor
CredentialsHigh school diploma; some certifications preferredHigh school diploma; certifications like ASE may be beneficial
Work EnvironmentAuto repair shops, dealershipsAuto repair shops, dealerships
Job RoleRecords customer vehicle issues, writes repair ordersDiscusses vehicle issues with customers, recommends repairs
Customer InteractionPrimarily administrative, minimal technical discussionHigh customer interaction, technical explanations

Service Writer and Service Advisor roles often overlap, but Service Writers focus on documenting customer vehicle issues and creating repair orders, while Service Advisors engage more directly with customers to discuss repairs and recommend services. Both roles require good communication skills and industry knowledge, and they work closely within auto service environments.

Can you be a service writer with no experience?

Service writers can often start with little to no experience if they have strong communication skills and a basic understanding of automotive or technical terminology. Employers may provide on-the-job training, and certifications like ASE can improve job prospects, but prior experience is not always required for entry-level positions.

Does a service writer need a degree?

A service writer typically does not need a college degree but should have strong communication skills, basic automotive knowledge, and customer service experience. Some employers may prefer or require certifications or technical training related to automotive repair or service management.

How much does a service writer make?

A service writer's average salary in Texas typically ranges from $35,000 to $55,000 per year, depending on experience, location, and the size of the dealership or repair shop. Some service writers earn additional commissions or bonuses based on sales and customer satisfaction.
More about Service Writer jobs

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For Service Writer jobs in Illinois, the most frequently searched job titles are:

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The top searched job categories for Service Writer jobs in Illinois are:

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Cities in Illinois with the most Service Writer job openings:

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For Service Writer jobs in IL, the most frequently searched job titles are:

Service Writer jobs near you
Infographic showing various Service Writer job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 62% Full Time, 35% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $48,955 per year, or $23.5 per hour.

Service Writer

Vermeer Midwest-Aurora

Aurora, IL • On-site

$32 - $36/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

Service Writer – Aurora, IL

Aurora, IL
Full-Time

About Vermeer Midwest

At Vermeer Midwest, we’re not your average equipment dealership. We’re a family-owned company built on strong values, hard work, and a team-first culture. Every day, our people roll up their sleeves and make a real impact—for each other, our customers, and our communities. If you're ready to be Equipped to Do More, we’d love to meet you.

Pay/Schedule:

 

$32 - $36/hour + Overtime

Overtime is not guaranteed and is dependent upon market conditions and company operations.

Day Shift

Monday to Friday

No Weekends

What You’ll Do

We are seeking a highly organized and customer-focused Service Writer to join our team.  This role is paid hourly and is not commission based.  This role is essential in initiating service and repair processes, verifying warranty coverage, developing estimates, and maintaining strong customer relationships.  The Service Writer also plays a key role in assigning jobs to technicians, managing workflow, and ensuring accurate invoicing.

  • Assign service jobs to technicians based on skill, availability, and shop flow.
  • Schedule road service calls efficiently and economically.
  • Maintain proactive communication with customers regarding service status.
  • Review and finalize repair orders for accuracy in parts, labor, and materials.
  • Submit and reconcile warranty claims with vendors.
  • Address and escalate customer complaints to the Service Manager.
  • Stay current on technical and product knowledge for all equipment sold.
  • Participate in company communication efforts including meetings and huddles.
  • Maintain professional relationships with team members and customers.

What You Bring

  • High School diploma or equivalent required.
  • Minimum of 4 years’ experience in vehicle or construction equipment service, or equivalent.
  • Solid technical knowledge of equipment and repair processes.
  • Detail-oriented and deadline-driven.
  • Strong communication and customer service skills.
  • Ability to safely operate a forklift and lift up to 50 pounds.
  • Proficiency in CDK, Microsoft Office, and internet-based tools.
  • Must pass background check, drug screen, and MVR check.

Why You’ll Love Working Here

  • Health Coverage: Medical, dental, vision
  • Financial Perks: 401(k), profit sharing
  • Paid Time Off: Vacation, sick days, holidays
  • Protection: Company-paid life, AD&D, and disability insurance
  • Top-Notch Equipment and tools in a clean, newer service truck

Vermeer Midwest provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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