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Service Writer Jobs in Moline, IL (NOW HIRING)

GTG Peterbilt

Service Writer/Advisor

Davenport, IA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Service Writer/Advisor GTG Peterbilt - Davenport is a full-service dealership with 12 service bays, 9 body shop bays including a state-of-the-art paint booth. We have a dedicated parts showroom with ...

GTG Peterbilt

Service Writer/Advisor

Davenport, IA

$18 - $22/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We are looking for an experienced Service Writer/Advisor to join our dynamic team. The potential candidate will greet and consult service customers about their problems. This person will assist in ...

GTG Peterbilt

Service Writer/Advisor

Davenport, IA · On-site

$18 - $22/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We are looking for an experienced Service Writer/Advisor to join our dynamic team. The potential candidate will greet and consult service customers about their problems. This person will assist in ...

GTG Peterbilt

Service Writer/Advisor

Davenport, IA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We are looking for an experienced Service Writer/Advisor to join our dynamic team. The potential candidate will greet and consult service customers about their problems. This person will assist in ...

Walmart

Auto Care Center Service Writer

Kewanee, IL · On-site

$15 - $28/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... services offered at Walmart. The Auto Care Center is a rewarding place to work with opportunities for advanced associate training, business development, and application of technology. Benefits ...

Bristol Bay Native Corporation

Technical Writer III

Rock Island, IL · On-site

$65K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Vista Innovative Solutions is seeking a Technical Writer to add to our Information Technology Support Services team in support of the Army Sustainment Command (ASC) at the Rock Island Arsenal in Rock ...

Sanco Thermo King

Diesel Service Technician

Rock Island, IL · On-site

$23 - $32/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Positively interface with Service Writers, leadership team, the parts department, drivers, vendors, and customers * Keep paperwork updated and submitted upon completion * Communicate effectively with ...

Sanco Thermo King

Diesel Service Technician

Rock Island, IL · On-site

$23 - $32/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Positively interface with Service Writers, leadership team, the parts department, drivers, vendors, and customers * Keep paperwork updated and submitted upon completion * Communicate effectively with ...

micro1 AI

Medical Writing Manager

Davenport, IA · Remote

$50 - $80/hr

Medical Writer / Clinical Document Author Role Type: Contractor Location: Remote micro1 is engaging Medical Writers / Clinical Document Authors to participate in a customer's project focused on ...

Sadler Power Train

Be Seen First

Transmission & Differential Rebuild Technician

Davenport, IA · On-site

$23 - $30/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Maintain accurate communication with the service writer, parts department, and management * Cross-train in other shop assignments as needed * Maintain a clean, organized, and safe work area * Follow ...

Sadler Power Train

Heavy-Duty Drivetrain Mechanic

Davenport, IA · On-site

$23 - $30/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Maintain accurate communication with the service writer, parts department, and management * Cross-train in other shop assignments as needed * Maintain a clean, organized, and safe work area * Follow ...

Sadler Power Train

Be Seen First

Transmission & Differential Rebuild Technician

Davenport, IA · On-site

$23 - $30/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Maintain accurate communication with the service writer, parts department, and management * Cross-train in other shop assignments as needed * Maintain a clean, organized, and safe work area * Follow ...

Sadler Power Train

Heavy-Duty Drivetrain Mechanic

Davenport, IA · On-site

$23 - $30/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Maintain accurate communication with the service writer, parts department, and management * Cross-train in other shop assignments as needed * Maintain a clean, organized, and safe work area * Follow ...

Dale's Service Center

Service Advisor

Davenport, IA

$55K - $80K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Dale's Service Center is a growing, fast-paced, and forward-thinking auto repair shop in Davenport and we're searching for our next superstar service advisor! If you are a dedicated and motivated ...

HERITAGE TRACTOR

Service Technician

Geneseo, IL

$22 - $47/hr

Proficient oral and written communication skills * Ability to lift at least 75 lbs. repeatedly * Basic Service Technician certification preferred * High School diploma or equivalent experience ...

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Showing results 1-20

All JobsService Writer JobsService Writer Jobs in Moline, IL

Service Writer information

See Moline, IL salary details

$10

$21

$38

How much do service writer jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for service writer in Moline, IL is $21.94, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $25.19 per hour, depending on experience, location, and employer.

What is the difference between Service Writer vs Service Advisor?

AspectService WriterService Advisor
CredentialsHigh school diploma; some certifications preferredHigh school diploma; certifications like ASE may be beneficial
Work EnvironmentAuto repair shops, dealershipsAuto repair shops, dealerships
Job RoleRecords customer vehicle issues, writes repair ordersDiscusses vehicle issues with customers, recommends repairs
Customer InteractionPrimarily administrative, minimal technical discussionHigh customer interaction, technical explanations

Service Writer and Service Advisor roles often overlap, but Service Writers focus on documenting customer vehicle issues and creating repair orders, while Service Advisors engage more directly with customers to discuss repairs and recommend services. Both roles require good communication skills and industry knowledge, and they work closely within auto service environments.

How does a service writer typically collaborate with technicians and customers throughout a repair order?

A Service Writer acts as the communication bridge between customers and the service technicians. They are responsible for accurately documenting customer concerns, explaining recommended services or repairs, and ensuring technicians have clear instructions. Throughout the process, Service Writers update customers on the status of their vehicles and relay important feedback from technicians. Effective collaboration ensures smooth workflow, minimizes misunderstandings, and enhances customer satisfaction.

What skills and qualifications are needed to thrive as a service writer?

To thrive as a Service Writer, you need a solid understanding of automotive systems, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and customer relationship management (CRM) tools is often required. Exceptional communication, active listening, and problem-solving abilities help you effectively interact with customers and technicians. These skills ensure accurate service documentation, efficient workflow, and a high level of customer satisfaction in a fast-paced environment.

What is a service writer?

As a service writer, you are an automotive professional who works as a liaison between customers and a variety of automotive service providers, including mechanics, dealerships, and other related entities. You work as an advisor to explain to customers the repairs that may be needed on their vehicle and the suggestions being made by the mechanic. It is your job to ensure the customer gets only the services they need while paying a price appropriate to the costs of labor and parts. You must be an excellent communicator and knowledgeable about cars and the automotive industry.

Can you be a service writer with no experience?

Service writers can sometimes start with little or no experience if they have strong communication skills and a basic understanding of automotive or technical terminology. Employers may provide on-the-job training, and certifications like ASE can improve job prospects, but prior experience is often preferred for more advanced roles.

What qualifications do you need to be a service writer?

A service writer typically needs a high school diploma or equivalent, strong communication skills, and knowledge of automotive or technical terminology. Prior experience in customer service or automotive repair is often preferred, and familiarity with computer software like dealership management systems can be beneficial.

What does a service writer do?

A Service Writer acts as a liaison between customers and the service department in automotive or equipment repair shops. They are responsible for understanding customers' repair and maintenance needs, creating work orders, providing estimates, and communicating job status updates. Service Writers also coordinate with technicians to ensure repairs are completed accurately and on time. Their role is crucial for delivering excellent customer service and ensuring efficient workflow in the service department.
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Service Writer jobs near you
Infographic showing various Service Writer job openings in Moline, IL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $45,636 per year, or $21.9 per hour.

Service Writer/Advisor

GTG Peterbilt

Davenport, IA • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description

Service Writer/Advisor

GTG Peterbilt - Davenport is a full-service dealership with 12 service bays, 9 body shop bays including a state-of-the-art paint booth. We have a dedicated parts showroom with several million dollars of parts on hand. Our franchises include Peterbilt, Hino, Dependable Truck Parts (DTP) and TRP All Makes Parts. Being an integral part of the GTG Peterbilt, we are in the heart of the Midwest and one of their seven locations. Our location is right on Interstate 80, the corridor that connects the oceans and splits the nation in half. GTG Peterbilt is constantly looking to expand and improve our footprint on the area. You can find your home in this growing family-owned company.

We are looking for an experienced Service Writer/Advisor to join our dynamic team. The potential candidate will greet and consult service customers about their problems. This person will assist in the coordination and communications of the service department as well as perform a variety of other service-related tasks.

Requirements
  • Open and close work orders providing as much information as possible
  • Record, adjust and report mechanics time for work orders and payroll
  • Help cover phone calls for the Service Department
  • Try to resolve customer complaints
  • Schedule appointments
  • Supervise and assist technicians with the diagnosis and repairs of their jobs
  • Assist with warranty repair paper flow
  • Consult with the parts department on special order parts and sublet repairs
  • Instruct the following shift's service writer on any special instructions and appointments
  • Keep Service Manager informed of all customer complaints and technician problems
  • Perform other duties as assigned
Qualifications:
  • Should possess a high school diploma
  • A college degree or a certificate/degree from a trade school is preferred, but not required
  • Must have strong customer service skills
  • Must have general computer knowledge
  • Must pass pre-employment drug screen
Education:
  • High school diploma or equivalent preferred.
  • A college degree or a certificate/degree from a trade school is preferred, but not required
  • Combination of education, training, or experience that provides the required knowledge, skills, and abilities.
Benefits:
  • Competitive salary and benefits package
  • Medical, Dental & Vision insurance
  • PTO accrual begins at time of hire
  • Eligibility for paid holidays at time of hire
  • 401(k)
  • 401 (k) match

Compensation based on experience and education.

GTG Peterbilt is an equal opportunity employer.

Apply