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Service Writer Jobs in Moline, IL (NOW HIRING)

YMCA

Member Service Associate

Rock Island, IL · On-site

$12 - $15.75/hr

Ability to read, interpret general documents, and follow written directions. Ability to effectively present information and respond to questions from members, community and staff. Ability to provide ...

New

YMCA

Member Service Associate

Rock Island, IL · On-site

$15.50/hr

Ability to read, interpret general documents, and follow written directions. Ability to effectively present information and respond to questions from members, community and staff. Ability to provide ...

TWO RIVERS YMCA

Member Service Associate

Rock Island, IL

$12.25 - $15.75/hr

Ability to read, interpret general documents, and follow written directions. Ability to effectively present information and respond to questions from members, community and staff. Ability to provide ...

TWO RIVERS YMCA

Member Service Associate

Rock Island, IL · On-site

$12.25 - $15.75/hr

Ability to read, interpret general documents, and follow written directions. Ability to effectively present information and respond to questions from members, community and staff. Ability to provide ...

YMCA

Member Service Associate

Moline, IL · On-site

$15.50/hr

Ability to read, interpret general documents, and follow written directions. Ability to effectively present information and respond to questions from members, community and staff. Ability to provide ...

Timken

Service Engineer - Lagersmit

Shanghai, IL · On-site

Now you can join the Timken team to write your own unique story and help drive what's next. A ... Job Overview : We are looking for a skilled and motivated Service Engineer to join our team ...

Timken

Service Engineer - Lagersmit

Shanghai, IL · On-site

Now you can join the Timken team to write your own unique story and help drive what's next. A ... Job Overview : We are looking for a skilled and motivated Service Engineer to join our team ...

Bath Fitter

Remodeling Service Technician

Davenport, IA · On-site

Bath Fitter, the Nation's #1 Bathroom Remodeling Company, is looking to hire a service/detail ... Must be proficient in reading a tape measure and writing * Must have a clean driving record, pass a ...

The Abbey Resort

Guest Service Representative

Davenport, IA · On-site

$12.75 - $15.75/hr

Guest Service Representatives are often the first in-person contact for hotel guests and support ... Excellent verbal and written communication skills * Must be able to speak, read, and write in ...

vTech Solution

Customer Service Representative

Davenport, IA · On-site

$15.25 - $20.75/hr

Customer Service Representative vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. Our Staffing ...

Liveops

Remote Customer Service Agent

Davenport, IA · Remote

$14.75 - $19.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is ... Strong verbal and written communication skills. * Ability to navigate multiple systems and ...

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All JobsService Writer JobsService Writer Jobs in Moline, IL

Service Writer information

See Moline, IL salary details

$10

$21

$38

How much do service writer jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for service writer in Moline, IL is $21.94, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $25.19 per hour, depending on experience, location, and employer.

What is a service writer?

As a service writer, you are an automotive professional who works as a liaison between customers and a variety of automotive service providers, including mechanics, dealerships, and other related entities. You work as an advisor to explain to customers the repairs that may be needed on their vehicle and the suggestions being made by the mechanic. It is your job to ensure the customer gets only the services they need while paying a price appropriate to the costs of labor and parts. You must be an excellent communicator and knowledgeable about cars and the automotive industry.

What does a service writer do?

A Service Writer acts as a liaison between customers and the service department in automotive or equipment repair shops. They are responsible for understanding customers' repair and maintenance needs, creating work orders, providing estimates, and communicating job status updates. Service Writers also coordinate with technicians to ensure repairs are completed accurately and on time. Their role is crucial for delivering excellent customer service and ensuring efficient workflow in the service department.

What skills and qualifications are needed to thrive as a service writer?

To thrive as a Service Writer, you need a solid understanding of automotive systems, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and customer relationship management (CRM) tools is often required. Exceptional communication, active listening, and problem-solving abilities help you effectively interact with customers and technicians. These skills ensure accurate service documentation, efficient workflow, and a high level of customer satisfaction in a fast-paced environment.

How does a service writer typically collaborate with technicians and customers throughout a repair order?

A Service Writer acts as the communication bridge between customers and the service technicians. They are responsible for accurately documenting customer concerns, explaining recommended services or repairs, and ensuring technicians have clear instructions. Throughout the process, Service Writers update customers on the status of their vehicles and relay important feedback from technicians. Effective collaboration ensures smooth workflow, minimizes misunderstandings, and enhances customer satisfaction.

What is the difference between Service Writer vs Service Advisor?

AspectService WriterService Advisor
CredentialsHigh school diploma; some certifications preferredHigh school diploma; certifications like ASE may be beneficial
Work EnvironmentAuto repair shops, dealershipsAuto repair shops, dealerships
Job RoleRecords customer vehicle issues, writes repair ordersDiscusses vehicle issues with customers, recommends repairs
Customer InteractionPrimarily administrative, minimal technical discussionHigh customer interaction, technical explanations

Service Writer and Service Advisor roles often overlap, but Service Writers focus on documenting customer vehicle issues and creating repair orders, while Service Advisors engage more directly with customers to discuss repairs and recommend services. Both roles require good communication skills and industry knowledge, and they work closely within auto service environments.

Can you be a service writer with no experience?

Service writers can often start with little to no experience if they have strong communication skills and a basic understanding of automotive or technical terminology. Employers may provide on-the-job training, and certifications like ASE can improve job prospects, but prior experience is not always required for entry-level positions.

Does a service writer need a degree?

A service writer typically does not need a college degree but should have strong communication skills, basic automotive knowledge, and customer service experience. Some employers may prefer or require certifications or technical training related to automotive repair or service management.

How much does a service writer make?

A service writer's average salary in Texas typically ranges from $35,000 to $55,000 per year, depending on experience, location, and the size of the dealership or repair shop. Some service writers earn additional commissions or bonuses based on sales and customer satisfaction.
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Cities near Moline, IL with the most Service Writer job openings:

Service Writer jobs near you
Infographic showing various Service Writer job openings in Moline, IL as of August 2026, with employment types broken down into 1% Internship, 1% As Needed, 75% Full Time, 21% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $45,636 per year, or $21.9 per hour.

Member Service Associate

YMCA

Rock Island, IL • On-site

$12 - $15.75/hr

Other

Posted 3 days ago

New

YMCA rating

6.1

Company rating: 6.1 out of 10

Based on 1,991 frontline employees who took The Breakroom Quiz

581st of 786 rated non-profit organizations

Job description

Description
Looking for someone to work a minimum of 3 shifts a week.
Must have a flexible schedule.
Looking for evening availability such as 4PM-8PM, 5PM-9PM, and 6PM-10:15PM
We are looking for outgoing, energetic staff to work at our Front Desk.
Summary: Provide quality member service to members and the community. Have a thorough understanding of office procedures and practices. He/she serves as a member of the membership services staff that is responsible for providing quality member service, member/program sales, retention, and satisfaction, while exemplifying the YMCA values of Caring, Honesty, Respect, and Responsibility.
Essential Duties and Responsibilities includes the following. Other duties may be assigned.
  • Members and community (in person and/or on the telephone) are greeted in a positive manner.
  • Prospective members are offered a tour of the facility, information about the YMCA, the benefits of the membership and extend an invitation to join.
  • Proper information is given to members and community (in person and/or on the telephone) regarding memberships, programs, rentals, reservations and other services.
  • Membership applications, passes, programs, merchandise, replacement card data entry is complete and accurate with all monies receipted properly.
  • Shift end report is completed with all monies collected and reconciled.
  • Respond to customer complaints in a positive manner.
  • Operate all office equipment including washer/dryer, computer, credit cards, faxes, folding machine, laminator, postage and the like.
  • Attend training, meetings and special events when required.
  • Follow all components of Membership by Design and Relationship by Design philosophy.
  • Service and lobby areas are kept in a neat and professional manner at all times.
  • Assist/handle behavior, medical, and emergency situations documenting on Incident Report.
  • A neat and clean personal appearance is kept at all times. Name tag, membership card (and staff shirt if applicable) are worn during all shifts.
  • Communication book is read and initialed daily.
Effect and End Results:
Provide and efficient professional office environment. Enhance the public image of the association through phone and personal contacts. Additionally, end results are satisfied customers.
  • Members will have a better understanding of the YMCA mission and values and how they can support it.
  • Members and community will be provided with quality service resulting in increased membership and program retention.
  • Service areas will appear well organized and contain the latest information on events, programs and membership opportunities at the Two Rivers YMCA.
Requirements
Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: High school diploma or the equivalent. Six months previous experience in customer service.
Language Skills: Ability to read, interpret general documents, and follow written directions. Ability to effectively present information and respond to questions from members, community and staff. Ability to provide customer service.
Mathematical Skills: Ability to calculate figures and amounts such as discounts, and percentages. Ability to count money and balance daily receipts.
Reasoning Ability: Ability to apply commonsense understanding to carry out instructions furnished in written, oral, and diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Certificates, Licenses, Registrations: Complete background check, child abuse prevention training, CPR/AED certification and blood borne pathogens.
Other Skills and Abilities: Ability to operate a computer and basic office equipment. Specific knowledge of Microsoft Word. Strong human relations skills.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee occasionally works in outside weather conditions.
The noise level in the work environment is usually moderate.
Wage: $15.50/hr
Benefits: Part-time employees receive:
  • YMCA Membership & Program Discounts: Free YMCA membership for employees and their families, plus basic program discounts.

Salary Description$15.50
Salary Description
$15.50/Hr

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