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Service Writer Jobs in Bloomington, IL (NOW HIRING)

Walmart

Auto Care Center Service Writer

Lincoln, IL · On-site

$15 - $28/hr

... services offered at Walmart. The Auto Care Center is a rewarding place to work with opportunities for advanced associate training, business development, and application of technology. Benefits ...

Walmart

Auto Care Center Service Writer

Normal, IL · On-site

$15 - $28/hr

... services offered at Walmart. The Auto Care Center is a rewarding place to work with opportunities for advanced associate training, business development, and application of technology. Benefits ...

Walmart

Auto Care Center Service Writer

Morton, IL · On-site

$15 - $28/hr

... services offered at Walmart. The Auto Care Center is a rewarding place to work with opportunities for advanced associate training, business development, and application of technology. Benefits ...

Quality Truck & Equipment Co

Be Seen First

Service Operations Manager

Bloomington, IL · On-site

Quality Truck & Equipment Co. is seeking an experienced, results-driven Service Manager (not a service writer this position much more) to help take our company to the next level. We are looking for a ...

Lighthouse Buick GMC

Service Advisor

Morton, IL · On-site

$50K - $80K/yr

Service Advisor Are you a people person with excellent communication skills, skilled in ... Writes a brief description of the customer's concern on the repair order to help the technician ...

Lighthouse Buick GMC, Inc.

Service Advisor

Morton, IL · On-site

$50K - $80K/yr

Service Advisor Are you a people person with excellent communication skills, skilled in ... Writes a brief description of the customer's concern on the repair order to help the technician ...

Lighthouse Buick GMC, Inc.

Service Advisor

Morton, IL · On-site

$50K - $80K/yr

Service Advisor Are you a people person with excellent communication skills, skilled in ... Writes a brief description of the customer's concern on the repair order to help the technician ...

Steampunk

Technical Policy Analyst/Writer

Bloomington, IL · On-site

$100 - $125/hr

Overview Steampunk islooking for a knowledgeable and skilled Technical Policy Analyst/Writer to ... Possesses at least one professional certification relevant to the service provided (Salesforce, PMP ...

Rush Enterprises

Mobile Diesel Mechanic

Normal, IL · On-site

$25 - $45/hr

Advise customer and/or service writer of any repairs or services which should be performed within the next 3 months. * Participate in training and utilize that training in the course of work.

Rush Enterprises

Mobile Diesel Mechanic

Normal, IL · On-site

$45/hr

Advise customer and/or service writer of any repairs or services which should be performed within the next 3 months. * Participate in training and utilize that training in the course of work.

Heritage Tractor

Service Technician

Roanoke, IL · On-site

$24 - $47/hr

Proficient oral and written communication skills * Ability to lift at least 75 lbs. repeatedly * Basic Service Technician certification preferred * High School diploma or equivalent experience ...

HERITAGE TRACTOR

Service Technician

Bloomington, IL · On-site

$24 - $47/hr

Proficient oral and written communication skills * Ability to lift at least 75 lbs. repeatedly * Basic Service Technician certification preferred * High School diploma or equivalent experience ...

HERITAGE TRACTOR

Service Technician

Roanoke, IL · On-site

$24 - $47/hr

Proficient oral and written communication skills * Ability to lift at least 75 lbs. repeatedly * Basic Service Technician certification preferred * High School diploma or equivalent experience ...

HERITAGE TRACTOR

Service Technician

Lexington, IL · On-site

$24 - $47/hr

Proficient oral and written communication skills * Ability to lift at least 75 lbs. repeatedly * Basic Service Technician certification preferred * High School diploma or equivalent experience ...

Heritage Tractor

Service Technician

Lexington, IL · On-site

$24 - $47/hr

Proficient oral and written communication skills * Ability to lift at least 75 lbs. repeatedly * Basic Service Technician certification preferred * High School diploma or equivalent experience ...

Heritage Tractor

Service Technician

Bloomington, IL · On-site

$24 - $47/hr

Proficient oral and written communication skills * Ability to lift at least 75 lbs. repeatedly * Basic Service Technician certification preferred * High School diploma or equivalent experience ...

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All JobsService Writer JobsService Writer Jobs in Bloomington, IL

Service Writer information

See Bloomington, IL salary details

$11

$23

$40

How much do service writer jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for service writer in Bloomington, IL is $23.30, according to ZipRecruiter salary data. Most workers in this role earn between $17.74 and $26.73 per hour, depending on experience, location, and employer.

What is a service writer?

As a service writer, you are an automotive professional who works as a liaison between customers and a variety of automotive service providers, including mechanics, dealerships, and other related entities. You work as an advisor to explain to customers the repairs that may be needed on their vehicle and the suggestions being made by the mechanic. It is your job to ensure the customer gets only the services they need while paying a price appropriate to the costs of labor and parts. You must be an excellent communicator and knowledgeable about cars and the automotive industry.

What does a service writer do?

A Service Writer acts as a liaison between customers and the service department in automotive or equipment repair shops. They are responsible for understanding customers' repair and maintenance needs, creating work orders, providing estimates, and communicating job status updates. Service Writers also coordinate with technicians to ensure repairs are completed accurately and on time. Their role is crucial for delivering excellent customer service and ensuring efficient workflow in the service department.

What skills and qualifications are needed to thrive as a service writer?

To thrive as a Service Writer, you need a solid understanding of automotive systems, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and customer relationship management (CRM) tools is often required. Exceptional communication, active listening, and problem-solving abilities help you effectively interact with customers and technicians. These skills ensure accurate service documentation, efficient workflow, and a high level of customer satisfaction in a fast-paced environment.

How does a service writer typically collaborate with technicians and customers throughout a repair order?

A Service Writer acts as the communication bridge between customers and the service technicians. They are responsible for accurately documenting customer concerns, explaining recommended services or repairs, and ensuring technicians have clear instructions. Throughout the process, Service Writers update customers on the status of their vehicles and relay important feedback from technicians. Effective collaboration ensures smooth workflow, minimizes misunderstandings, and enhances customer satisfaction.

What is the difference between Service Writer vs Service Advisor?

AspectService WriterService Advisor
CredentialsHigh school diploma; some certifications preferredHigh school diploma; certifications like ASE may be beneficial
Work EnvironmentAuto repair shops, dealershipsAuto repair shops, dealerships
Job RoleRecords customer vehicle issues, writes repair ordersDiscusses vehicle issues with customers, recommends repairs
Customer InteractionPrimarily administrative, minimal technical discussionHigh customer interaction, technical explanations

Service Writer and Service Advisor roles often overlap, but Service Writers focus on documenting customer vehicle issues and creating repair orders, while Service Advisors engage more directly with customers to discuss repairs and recommend services. Both roles require good communication skills and industry knowledge, and they work closely within auto service environments.

Can you be a service writer with no experience?

Service writers can often start with little to no experience if they have strong communication skills and a basic understanding of automotive or technical terminology. Employers may provide on-the-job training, and certifications like ASE can improve job prospects, but prior experience is not always required for entry-level positions.

Does a service writer need a degree?

A service writer typically does not need a college degree but should have strong communication skills, basic automotive knowledge, and customer service experience. Some employers may prefer or require certifications or technical training related to automotive repair or service management.

How much does a service writer make?

A service writer's average salary in Texas typically ranges from $35,000 to $55,000 per year, depending on experience, location, and the size of the dealership or repair shop. Some service writers earn additional commissions or bonuses based on sales and customer satisfaction.
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Service Writer jobs near you
Infographic showing various Service Writer job openings in Bloomington, IL as of August 2026, with employment types broken down into 47% Full Time, and 53% Part Time. Highlights an 100% In-person job distribution, with an average salary of $48,460 per year, or $23.3 per hour.

Service Writer

Vermeer Midwest -Goodfield

Goodfield, IL

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 17 days ago

Key responsibilities

  • Assign jobs and work areas to Service Technicians based on their skills and knowledge.

  • Schedule service calls for Road Service Technicians according to their skill levels and best practices.

  • Review all repair work orders for accuracy and completeness, and approve the release of equipment for customer pickup.

Job description

Service Writer - Goodfield, IL 

About Us

You're not likely to find another company like Vermeer Midwest. Our people are from all walks of life, rolling up our sleeves and getting tough work done every day, together. We're a family-owned and operated company with an unmatched culture, one that is built on the belief that every Vermeer team member has real, personal impact - on our people, our customers and our world. Whoever you are and where you are in your career, Vermeer helps you be Equipped to Do More.

Benefits

  • Medical PPO Plans
  • Dental PPO Plans
  • 401(K)
  • Profit Sharing
  • Company provided life insurance
  • Company provided accidental death & dismemberment
  • Company provided long & short term disability
  • Paid Holidays
  • Paid Vacation and Sick Time

Job Summary

Initiates services and repairs by ascertaining problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records. Assigns jobs to technicians based on shop flow, tech availability, knowledge and skill. Completes work order process and invoice customers accordingly.

Essential Functions

  • Assign jobs and work areas to Service Technicians according to their skills and knowledge, stay informed throughout the day of each technician’s progress.
  • Schedule service calls for all Road Service Technicians according to their skill levels and the most economical practices for Vermeer.
  • Proactively seek customer feedback, anticipate problems and respond promptly, constantly communicate with customers on the status of their machine.
  • Review all repair work orders for accuracy and completeness concerning parts, materials and labor, approve the release of equipment for customer pick up.
  • Advise Service Manager of all customer complaints.
  • Meet with Service Manager on a regular basis to review department performance profitability, efficiencies, and personnel matters.
  • Maintain technical and product knowledge on all equipment sold within the dealership’s area of responsibility.
  • Participate in all company/location driven communication efforts, including huddles, department meetings, and other related efforts.

Qualifications

  • High School diploma or equivalent.
  • At least four (4) years of experience in vehicle/construction equipment or equivalent combination of education, training and experience that demonstrates the ability to perform the duties of the position.
  • Excellent customer service skills.
  • Strong technical knowledge.
  • A high degree of attention to detail on all best practices and procedures, and deadline driven.
  • Ability to operate a fork-lift in a safe effective manner in accordance with the safety policy
  • Ability to effectively handle lifting of various objects weighting up to 50 pounds. 
  • Ability to use standard computer functions, including (but not limited to); CDK, Microsoft Office and internet functions
  • Communicate effectively verbally and in writing.

Vermeer Midwest provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.