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Service Writer Jobs in Antioch, IL (NOW HIRING)

Fox Valley Auto Group

Be Seen First

Automotive Service Writer

Crystal Lake, IL · On-site

$70K - $90K/yr

Fox Valley Auto Group is looking for a customer-focused Service Writer to join our busy service department. If you love working with people, thrive in a fast-paced environment, and take pride in ...

Urgent

Fox Valley Auto Group

Be Seen First

Automotive Service Writer

Crystal Lake, IL · On-site

$70K - $90K/yr

Fox Valley Auto Group is looking for a customer-focused Service Writer to join our busy service department. If you love working with people, thrive in a fast-paced environment, and take pride in ...

Urgent

Walmart

Auto Care Center Service Writer

Woodstock, IL · On-site

$15 - $28/hr

... services offered at Walmart. The Auto Care Center is a rewarding place to work with opportunities for advanced associate training, business development, and application of technology. Benefits ...

Walmart

Auto Care Center Service Writer

Lake Geneva, WI · On-site

$15 - $28/hr

... services offered at Walmart. The Auto Care Center is a rewarding place to work with opportunities for advanced associate training, business development, and application of technology. Benefits ...

Walmart

Auto Care Center Service Writer

Burlington, WI · On-site

$14 - $27/hr

... services offered at Walmart. The Auto Care Center is a rewarding place to work with opportunities for advanced associate training, business development, and application of technology. Benefits ...

Walmart

Auto Care Center Service Writer

Delavan, WI · On-site

$14 - $27/hr

... services offered at Walmart. The Auto Care Center is a rewarding place to work with opportunities for advanced associate training, business development, and application of technology. Benefits ...

Woody Buick GMC of Gurnee

Service Advisor

Gurnee, IL

$60K - $120K/yr

We are seeking a Service Writer that is passionate about providing an exceptional experience for customers and their team. We owe our success to the efficiencies we create in every corner of our ...

Woody Buick GMC of Gurnee

Service Advisor

Gurnee, IL · On-site

$60K - $120K/yr

We are seeking a Service Writer that is passionate about providing an exceptional experience for customers and their team. We owe our success to the efficiencies we create in every corner of our ...

Woody Buick GMC of Gurnee

Service Advisor

Gurnee, IL

$60K - $120K/yr

We are seeking a Service Writer that is passionate about providing an exceptional experience for customers and their team. We owe our success to the efficiencies we create in every corner of our ...

Woody Buick GMC of Gurnee

Service Advisor

Gurnee, IL · On-site

$60K - $120K/yr

We are seeking a Service Writer that is passionate about providing an exceptional experience for customers and their team. We owe our success to the efficiencies we create in every corner of our ...

Woody Buick GMC of Gurnee

Service Advisor

Gurnee, IL · On-site

$60K - $120K/yr

We are seeking a Service Writer that is passionate about providing an exceptional experience for customers and their team. We owe our success to the efficiencies we create in every corner of our ...

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All JobsService Writer JobsService Writer Jobs in Antioch, IL

Service Writer information

See Antioch, IL salary details

$11

$23

$41

How much do service writer jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for service writer in Antioch, IL is $23.78, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $27.31 per hour, depending on experience, location, and employer.

What is a service writer?

As a service writer, you are an automotive professional who works as a liaison between customers and a variety of automotive service providers, including mechanics, dealerships, and other related entities. You work as an advisor to explain to customers the repairs that may be needed on their vehicle and the suggestions being made by the mechanic. It is your job to ensure the customer gets only the services they need while paying a price appropriate to the costs of labor and parts. You must be an excellent communicator and knowledgeable about cars and the automotive industry.

What does a service writer do?

A Service Writer acts as a liaison between customers and the service department in automotive or equipment repair shops. They are responsible for understanding customers' repair and maintenance needs, creating work orders, providing estimates, and communicating job status updates. Service Writers also coordinate with technicians to ensure repairs are completed accurately and on time. Their role is crucial for delivering excellent customer service and ensuring efficient workflow in the service department.

What skills and qualifications are needed to thrive as a service writer?

To thrive as a Service Writer, you need a solid understanding of automotive systems, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and customer relationship management (CRM) tools is often required. Exceptional communication, active listening, and problem-solving abilities help you effectively interact with customers and technicians. These skills ensure accurate service documentation, efficient workflow, and a high level of customer satisfaction in a fast-paced environment.

How does a service writer typically collaborate with technicians and customers throughout a repair order?

A Service Writer acts as the communication bridge between customers and the service technicians. They are responsible for accurately documenting customer concerns, explaining recommended services or repairs, and ensuring technicians have clear instructions. Throughout the process, Service Writers update customers on the status of their vehicles and relay important feedback from technicians. Effective collaboration ensures smooth workflow, minimizes misunderstandings, and enhances customer satisfaction.

What is the difference between Service Writer vs Service Advisor?

AspectService WriterService Advisor
CredentialsHigh school diploma; some certifications preferredHigh school diploma; certifications like ASE may be beneficial
Work EnvironmentAuto repair shops, dealershipsAuto repair shops, dealerships
Job RoleRecords customer vehicle issues, writes repair ordersDiscusses vehicle issues with customers, recommends repairs
Customer InteractionPrimarily administrative, minimal technical discussionHigh customer interaction, technical explanations

Service Writer and Service Advisor roles often overlap, but Service Writers focus on documenting customer vehicle issues and creating repair orders, while Service Advisors engage more directly with customers to discuss repairs and recommend services. Both roles require good communication skills and industry knowledge, and they work closely within auto service environments.

Can you be a service writer with no experience?

Service writers can often start with little to no experience if they have strong communication skills and a basic understanding of automotive or technical terminology. Employers may provide on-the-job training, and certifications like ASE can improve job prospects, but prior experience is not always required for entry-level positions.

Does a service writer need a degree?

A service writer typically does not need a college degree but should have strong communication skills, basic automotive knowledge, and customer service experience. Some employers may prefer or require certifications or technical training related to automotive repair or service management.

How much does a service writer make?

A service writer's average salary in Texas typically ranges from $35,000 to $55,000 per year, depending on experience, location, and the size of the dealership or repair shop. Some service writers earn additional commissions or bonuses based on sales and customer satisfaction.
More about Service Writer jobs

What job categories do people searching Service Writer jobs in Antioch, IL look for?

The top searched job categories for Service Writer jobs in Antioch, IL are:

What cities near Antioch, IL are hiring for Service Writer jobs?

Cities near Antioch, IL with the most Service Writer job openings:

Service Writer jobs near you
Infographic showing various Service Writer job openings in Antioch, IL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, 3% Contract, and 1% Nights. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $49,459 per year, or $23.8 per hour.

Automotive Service Writer

Fox Valley Auto Group

Crystal Lake, IL • On-site

Urgent

$70K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

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Job description

Drive your career forward with Fox Valley Auto Group.

Fox Valley Auto Group is looking for a customer-focused Service Writer to join our busy service department. If you love working with people, thrive in a fast-paced environment, and take pride in delivering an outstanding customer experience, we want to hear from you. As the face of our service drive, you'll be the key link between our customers and our technicians — building trust, keeping people informed, and making sure every vehicle that comes through our doors gets the care it deserves.

What you'll do:

  • Greet service customers promptly and professionally, whether they arrive by appointment or drive-in
  • Listen to customer concerns, accurately document vehicle issues, and write clear, complete repair orders
  • Communicate recommended services, timelines, and pricing in a way customers understand and trust
  • Coordinate with technicians and parts staff to keep repairs moving and customers updated on status
  • Present estimates, secure approvals, and follow up to ensure customer satisfaction after the visit
  • Promote maintenance services and identify opportunities to help customers care for their vehicles
  • Maintain accurate records and meet dealership CSI (customer satisfaction) goals

What we're looking for:

  • Strong communication and people skills — you can explain things clearly and put customers at ease
  • Previous experience as a Service Advisor/Writer or in automotive service is a plus, but we'll train the right person
  • A customer-first attitude and the ability to stay organized when things get busy
  • Basic computer skills; experience with dealership software (Tekion) is a bonus
  • Valid driver's license with a clean driving record
  • High school diploma or equivalent

What we offer:

  • Competitive pay [base + commission/incentive structure]
  • BCBSIL Health, dental, and vision insurance
  • 401(k) with company match
  • Paid time off and holidays
  • Ongoing training and real opportunities to grow within the Fox Valley Auto Group family
  • A supportive team and a well-established, respected dealership group

Ready to join our team? Apply today and help us keep Fox Valley drivers on the road with confidence.

Fox Valley Auto Group is an equal opportunity employer.