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Service Writer Jobs in Elgin, IL (NOW HIRING)

Toyota of Naperville

Service Writer

Naperville, IL · On-site

Toyota of Naperville Service Writer Position Toyota of Naperville is hiring experienced Service Writers who provide a world class guest experience. We believe serving our guests is an attitude not an ...

Vermeer Midwest-Aurora

Service Writer

Aurora, IL · On-site

$32 - $36/hr

Service Writer - Aurora, IL Aurora, IL Full-Time About Vermeer Midwest At Vermeer Midwest, we're not your average equipment dealership. We're a family-owned company built on strong values, hard work ...

Vermeer Midwest-Marne

Service Writer

Aurora, IL · On-site

$32 - $36/hr

Service Writer - Aurora, IL Aurora, IL Full-Time About Vermeer Midwest At Vermeer Midwest, we're not your average equipment dealership. We're a family-owned company built on strong values, hard work ...

Vermeer Midwest-Aurora

Service Writer

Aurora, IL · On-site

$32 - $36/hr

Service Writer - Aurora, IL Aurora, IL Full-Time About Vermeer Midwest At Vermeer Midwest, we're not your average equipment dealership. We're a family-owned company built on strong values, hard work ...

Vermeer Midwest

Service Writer

Aurora, IL · On-site

$32 - $36/hr

Service Writer - Aurora, IL Aurora, IL Full-Time About Vermeer Midwest At Vermeer Midwest, we're not your average equipment dealership. We're a family-owned company built on strong values, hard work ...

Vermeer Midwest-Aurora

Service Writer

Aurora, IL

$32 - $36/hr

Service Writer - Aurora, IL Aurora, IL Full-Time About Vermeer Midwest At Vermeer Midwest, we're not your average equipment dealership. We're a family-owned company built on strong values, hard work ...

Toyota of Naperville

Service Writer

Naperville, IL · On-site

Toyota of Naperville is hiring experienced Service Writers who provide a world class guest experience. We believe serving our guests is an attitude not an event. Our Writers/Advisors play an ...

Toyota of Naperville

Service Writer

Naperville, IL

Toyota of Naperville is hiring experienced Service Writers who provide a world class guest experience. We believe serving our guests is an attitude not an event. Our Writers/Advisors play an ...

Toyota of Naperville

Service Writer

Naperville, IL · On-site

Toyota of Naperville is hiring experienced Service Writers who provide a world class guest experience. We believe serving our guests is an attitude not an event. Our Writers/Advisors play an ...

Toyota of Naperville

Service Writer

Naperville, IL · On-site

Toyota of Naperville is hiring experienced Service Writers who provide a world class guest experience. We believe serving our guests is an attitude not an event. Our Writers/Advisors play an ...

Toyota of Naperville

Service Writer

Naperville, IL · On-site

Toyota of Naperville is hiring experienced Service Writers who provide a world class guest experience. We believe serving our guests is an attitude not an event. Our Writers/Advisors play an ...

Meineke - 2275

Service Writer

South Elgin, IL · On-site

$17 - $25/hr

The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, previous service management experience. Every day is different in our busy ...

Meineke - 2275

Service Writer

South Elgin, IL · On-site

The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, previous service management experience. Every day is different in our busy ...

Meineke

Service Writer

South Elgin, IL · On-site

$17 - $25/hr

The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, previous service management experience. Every day is different in our busy ...

Meineke

Service Writer

South Elgin, IL · On-site

$17 - $25/hr

The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, previous service management experience. Every day is different in our busy ...

Toyota of Naperville

Express Service Writer

Naperville, IL · On-site

$45K - $55K/yr

Express Service Writer Do you thrive in a fast-paced environment and enjoy being on the move? Chevrolet of Naperville is looking for an Express Service Writer to join our team. This role operates ...

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All JobsService Writer JobsService Writer Jobs in Elgin, IL

Service Writer information

See Elgin, IL salary details

$11

$24

$42

How much do service writer jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for service writer in Elgin, IL is $24.01, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $27.55 per hour, depending on experience, location, and employer.

What is the difference between Service Writer vs Service Advisor?

AspectService WriterService Advisor
CredentialsHigh school diploma; some certifications preferredHigh school diploma; certifications like ASE may be beneficial
Work EnvironmentAuto repair shops, dealershipsAuto repair shops, dealerships
Job RoleRecords customer vehicle issues, writes repair ordersDiscusses vehicle issues with customers, recommends repairs
Customer InteractionPrimarily administrative, minimal technical discussionHigh customer interaction, technical explanations

Service Writer and Service Advisor roles often overlap, but Service Writers focus on documenting customer vehicle issues and creating repair orders, while Service Advisors engage more directly with customers to discuss repairs and recommend services. Both roles require good communication skills and industry knowledge, and they work closely within auto service environments.

How does a service writer typically collaborate with technicians and customers throughout a repair order?

A Service Writer acts as the communication bridge between customers and the service technicians. They are responsible for accurately documenting customer concerns, explaining recommended services or repairs, and ensuring technicians have clear instructions. Throughout the process, Service Writers update customers on the status of their vehicles and relay important feedback from technicians. Effective collaboration ensures smooth workflow, minimizes misunderstandings, and enhances customer satisfaction.

What skills and qualifications are needed to thrive as a service writer?

To thrive as a Service Writer, you need a solid understanding of automotive systems, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and customer relationship management (CRM) tools is often required. Exceptional communication, active listening, and problem-solving abilities help you effectively interact with customers and technicians. These skills ensure accurate service documentation, efficient workflow, and a high level of customer satisfaction in a fast-paced environment.

What is a service writer?

As a service writer, you are an automotive professional who works as a liaison between customers and a variety of automotive service providers, including mechanics, dealerships, and other related entities. You work as an advisor to explain to customers the repairs that may be needed on their vehicle and the suggestions being made by the mechanic. It is your job to ensure the customer gets only the services they need while paying a price appropriate to the costs of labor and parts. You must be an excellent communicator and knowledgeable about cars and the automotive industry.

Can you be a service writer with no experience?

Service writers can sometimes start with little or no experience if they have strong communication skills and a basic understanding of automotive or technical terminology. Employers may provide on-the-job training, and certifications like ASE can improve job prospects, but prior experience is often preferred for more advanced roles.

What qualifications do you need to be a service writer?

A service writer typically needs a high school diploma or equivalent, strong communication skills, and knowledge of automotive or technical terminology. Prior experience in customer service or automotive repair is often preferred, and familiarity with computer software like dealership management systems can be beneficial.

What does a service writer do?

A Service Writer acts as a liaison between customers and the service department in automotive or equipment repair shops. They are responsible for understanding customers' repair and maintenance needs, creating work orders, providing estimates, and communicating job status updates. Service Writers also coordinate with technicians to ensure repairs are completed accurately and on time. Their role is crucial for delivering excellent customer service and ensuring efficient workflow in the service department.
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Service Writer jobs near you
Infographic showing various Service Writer job openings in Elgin, IL as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, 3% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $49,939 per year, or $24 per hour.

Service Writer

Toyota of Naperville

Naperville, IL • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago

Job description

Toyota of Naperville Service Writer Position

Toyota of Naperville is hiring experienced Service Writers who provide a world class guest experience. We believe serving our guests is an attitude not an event. Our Writers/Advisors play an important role in the success of our business by ensuring that the customers are satisfied. If your qualifications meet our requests, we would love to talk to you about your career path with Dan Wolf Automotive.

Required Schedule: Monday - Friday 11:00AM-8:00PM, Sat off.

We Offer:

  • Paid vacation after 90 days
  • Eligible for up to 5 weeks of paid vacation
  • Paid holidays
  • 5 day work week
  • Paid training
  • Uncapped earning potential
  • Growth opportunities
  • Excellent health, dental, & vision insurance
  • 401K
  • Positive & motivating work environment
  • $45,000.00-$120,000.00

Responsibilities:

  • Greet customers promptly
  • Obtain customer and vehicle information
  • Clearly report all vehicle symptoms as described by the customer
  • Determine and recommend needed maintenance based on age, mileage and history of vehicle
  • Prepare a complete and accurate estimate of cost for labor and parts
  • Establish follow up time
  • Monitor the progress of each vehicle throughout the day, and updating customers frequently
  • Verify that the final invoice reconciles with the work performed on the repair order
  • Explain all completed work and charges to customers

Requirements:

  • Must have minimum of 3 years prior Service Writing Experience
  • Proven record of achieving exceptional customer satisfaction
  • Above average energy level
  • A desire for a long term career with a growing organization
  • Personal and professional integrity

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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