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Virtual Automotive Service Advisor Jobs in Elgin, IL

Midas

Automotive Service Advisor

Wheaton, IL · On-site

$50K/yr

We are looking for an automotive service advisor to manage our customer experience and provide advice on tires and related automotive parts and mechanical services. This position is a Store Manager ...

Berman Auto Group

Automotive Service Advisor

Niles, IL · On-site

$115K/yr

Automotive Service Advisor Location: Berman STAR Nissan (Niles, IL) Schedule: Full Time Compensation: $115,000+ annually (commission position) Why Join Us? * Competitive PTO * Multiple low-cost ...

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Virtual Automotive Service Advisor information

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How much do virtual automotive service advisor jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for virtual automotive service advisor in Elgin, IL is $25.64, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $29.47 per hour, depending on experience, location, and employer.

What is a virtual automotive service advisor?

A Virtual Automotive Service Advisor assists customers remotely by providing guidance on vehicle maintenance, repairs, and service scheduling. They communicate through phone, email, or chat to assess customer concerns, recommend necessary services, and coordinate appointments with dealerships or service centers. This role requires strong automotive knowledge, customer service skills, and the ability to explain technical details clearly. Virtual advisors help streamline the service experience by ensuring customers receive timely and accurate assistance without visiting a physical location.

What does a virtual automotive service advisor do?

As a Virtual Automotive Service Advisor, your day generally involves communicating with customers via phone, email, or chat to schedule service appointments, discuss vehicle issues, and provide repair estimates. You’ll coordinate with technicians remotely, access digital work orders, and ensure timely updates to both the customer and the service team. Managing multiple cases and troubleshooting customer concerns are common, requiring strong organizational skills and attention to detail. While you work independently from a remote location, collaboration with service managers and technical staff is ongoing to guarantee a smooth service experience. This virtual setup offers a structured, yet dynamic workday with regular customer interaction and teamwork.

What skills and qualifications are needed to thrive as a virtual automotive service advisor?

To thrive as a Virtual Automotive Service Advisor, you need a solid understanding of automotive systems, excellent customer service abilities, and experience in remote communication, typically backed by prior automotive service or advising experience. Familiarity with dealership management systems (DMS), customer relationship management (CRM) platforms, and service scheduling software is important, and ASE certification can be a plus. Outstanding soft skills include active listening, clear virtual communication, and problem-solving to effectively assist customers at a distance. These competencies ensure efficient service coordination, high customer satisfaction, and smooth online operations in a digital automotive service environment.

What are the most commonly searched types of Automotive Service Advisor jobs in Elgin, IL?

The most popular types of Automotive Service Advisor jobs in Elgin, IL are:

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For Virtual Automotive Service Advisor jobs in Elgin, IL, the most frequently searched job titles are:

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Virtual Automotive Service Advisor jobs near you

Automotive Service Advisor

Murgado Automotive Group

Barrington, IL • On-site

Full-time

Medical, Retirement, PTO

Re-posted 20 days ago

Job description

Motor Werks, a proud member of the esteemed Murgado Automotive Group, is renowned for its commitment to excellence in the automotive industry. Representing top luxury brands, we deliver exceptional service and unforgettable experiences to our valued customers.
Position: Automotive Service Advisor
Location: Barrington, IL

Motor Werks is currently seeking a dedicated and customer-oriented Automotive Service Advisor to join our dynamic team. As a Service Advisor, you will serve as the primary point of contact for customers requiring automotive maintenance and repair services, ensuring their satisfaction and building lasting relationships.

Key Responsibilities:
Greet customers and assess their service needs, providing guidance and recommendations based on vehicle inspections and manufacturer guidelines.
Schedule service appointments and coordinate service orders with the service department to ensure timely completion of repairs and maintenance.
Communicate with customers throughout the service process, providing updates on the status of their vehicles and addressing any concerns or questions they may have.
Review service estimates with customers, explaining recommended repairs and associated costs, and obtain approval for work to be performed.
Coordinate with service technicians to ensure accurate diagnosis and efficient completion of repairs, while maintaining high-quality standards.
Process payments for services rendered, including collecting payment, processing invoices, and preparing documentation for customer records.
Maintain accurate records of customer interactions, service transactions, and vehicle service histories using dealership management software.

Qualifications:
Previous experience as an Automotive Service Advisor or in a customer service role within the automotive industry is preferred.
Strong communication and interpersonal skills, with the ability to effectively interact with customers and service team members.
Knowledge of automotive systems and repair procedures, with the ability to explain technical information to non-technical customers.
Excellent organizational skills and attention to detail, with the ability to multitask and prioritize tasks in a fast-paced environment.
Proficiency in using computer systems and software applications, including dealership management systems and Microsoft Office suite.
Commitment to providing exceptional customer service and maintaining high standards of professionalism and integrity.

Benefits:
Competitive salary commensurate with experience, with opportunities for performance-based incentives and bonuses.
Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
Ongoing training and development opportunities to enhance your skills and advance your career within the Murgado Automotive Group.
Supportive and collaborative work environment with opportunities for growth and advancement.

If you are a service-oriented individual with a passion for the automotive industry, we want to hear from you! Please submit your resume and cover letter outlining your relevant experience and qualifications.

Join us at Motor Werks and become an integral part of our team as an Automotive Service Advisor!
Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.

We are an employer who participates in the E-verify program with the Department of Homeland and Security.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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