Service Operations Manager Jobs in Rochester, NY

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As the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a century of printing experience, MCC is focused on the future by developing consumer-driven innovations and sustainable packaging solutions. Working for our team, you can truly make a difference.

The Operations Manager is responsible for overall site production operations.  Creates a work environment which promotes safety, quality, delivery, and cost-effectiveness.  Effectively develops teams that are able to achieve corporate improvement objectives.  Accountable for all aspects of plant production performance while ensuring objectives are attained in a cost-effective manner.  Drives best practices through the organization and leads process improvement.

• Compensation: $125,000 - $130,000 annually
• Generous benefits package including medical, dental, vision, disability, life insurance and 401(k) 
• Paid Holidays: New Years, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, plus two floating Holidays 

Responsibilities:

• Directly, and through delegation, coordinates activities required to assure safety, quality, delivery, and cost meet specified targets.
• Assures the compliance of behavior-based safety initiatives and continuously improves safety performance.
• Executes quality control plans for compliance to standards and drives variation reduction within the process.
• Assesses on-time delivery performance and develops actions to improve and sustain high level of performance. 
• Holds direct responsibility for managing cost by effective management of labor, overtime, and expenditures. 
• Determine staffing requirements weekly and re-deploy resources during the week as needed to address any shifting staffing needs or changes in priorities and scheduling.
• Reviews and analyzes production reports to determine root causes of variance from budget, and develops and executes corrective actions, using structured root cause analysis, MDI and Policy Deployment methodologies.
• Using Lean principles, form teams and involve people to improve productivity, decrease lead times, reduce waste and attain customer quality requirements.
• Reviews and analyzes production reports to determine root causes of variance from budget and develops and executes corrective actions.
• Recommend and initiate cost reduction programs centered around capital improvements where ROI and pay back criteria are favorable.
• Promotes, prepares, and participates in kaizen activities.  Sustains results.
• Facilitates the execution of daily Gemba walk by assuring the proper utilization of hour-by-hour, SQDC boards and War Room tools.  
• In conjunction with Human Resource Manager, coordinates appropriate “required to operate” and “required on roles” staffing levels.  
• Directs the efforts of plant supervision to ensure the consistent application of human resource policies, procedures, and plant rules.  Assures adherence to safety accountability guidelines.
• Coaches and mentors team members to assure their ongoing development
• Stays abreast of new trends and developments in methods, techniques, equipment, tools, materials, and supplies, which might be incorporated into the production process to increase efficiency or better use of resources.  Researches and recommends capital equipment purchases.
• Participates in special projects and performs other duties as assigned.

Qualifications:

• A hands-on leader that is a role model with high integrity, positive influence, and strong business acumen that embraces change, possesses a continuous improvement mindset, and has a passion for exceeding customer and company expectations.
• Degree in Engineering, Industrial Technology or Business or equivalent 10 years of staff level leadership experience.
• Minimum of 7 years' experience in Operations and/or Lean Management.
• Printing industry experience is preferred.
• Experience in being a change agent in complex transformational activities.
• Significant experience in implementation of Lean principals as they apply to manufacturing operations.
• Ability to apply structured problem-solving methodologies to determine root cause of problems and provide effective countermeasures.
• Excellent communication skills
• Advanced excel skills

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