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Vice President Service Operations Jobs in Rochester, NY

The Kostelic Agency

VP of Operations

Shortsville, NY

$180K - $200K/yr

Job Title: VP of Operations Location: Shortsville, NY (80%+ on-site) Compensation: $185,000-$200 ... Oversee end-to-end operations including manufacturing, refurbishment/servicing, and logistics ...

Monro

Regional VP - Zone 6

Fairport, NY · On-site

$135K - $165K/yr

The Regional Vice President is responsible for the entire operation of all stores within their ... operational talent, and service centers are staffed for maximum efficiency. * Ensure payroll ...

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All JobsVice President Service Operations JobsVice President Service Operations Jobs in Rochester, NY

Vice President Service Operations information

See Rochester, NY salary details

$67.6K

$153.7K

$260.5K

How much do vice president service operations jobs pay per year?

As of Aug 4, 2026, the average yearly pay for vice president service operations in Rochester, NY is $153,703.00, according to ZipRecruiter salary data. Most workers in this role earn between $114,000.00 and $182,500.00 per year, depending on experience, location, and employer.

What does a vice president of service operations do?

A Vice President of Service Operations is responsible for overseeing the delivery of customer service and support within an organization. They develop and implement strategies to improve service quality, manage large teams, and ensure operational efficiency. This executive role often involves collaborating with other departments to align service operations with business goals, driving process improvements, and maintaining high customer satisfaction. Additionally, they analyze performance metrics and lead initiatives to enhance the overall customer experience.

What are some common challenges faced by a vice president of service operations, and how can they be addressed?

A Vice President of Service Operations often encounters challenges such as optimizing service delivery across multiple channels, ensuring consistent customer satisfaction, and managing large, cross-functional teams. Balancing operational efficiency with high-quality customer experiences requires strong leadership, data-driven decision-making, and effective communication. Proactively addressing these challenges typically involves implementing robust performance metrics, fostering a culture of continuous improvement, and investing in employee development to adapt to evolving customer needs and technological advancements.

What are the key skills and qualifications needed to thrive as a vice president of service operations?

To excel as a Vice President of Service Operations, you need extensive experience in operations management, strategic planning, and a track record of driving service excellence, often supported by a relevant bachelor's or master's degree. Proficiency with CRM software, workflow automation systems, and data analytics tools—as well as certifications like Six Sigma or ITIL—is highly beneficial. Exceptional leadership, problem-solving, and communication skills are crucial for effectively managing teams and fostering a culture of continuous improvement. These abilities are vital to ensuring operational efficiency, customer satisfaction, and sustained business growth.
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Vice President Service Operations jobs near you
Infographic showing various Vice President Service Operations job openings in Rochester, NY as of July 2026, with employment types broken down into 84% Full Time, 12% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $153,703 per year, or $73.9 per hour.

VP of Operations

The Kostelic Agency

Shortsville, NY

$180K - $200K/yr

Full-time

PTO

Re-posted 16 days ago

Job description

Job Title: VP of Operations

Location: Shortsville, NY (80%+ on-site)

Compensation: $185,000–$200,000 base + equity


The Kostelic Agency has been engaged on a search for a VP of Operations to join a venture-backed industrial technology company at a pivotal stage of growth.


With $50M+ in funding and strong early traction, the business is scaling manufacturing, expanding its customer base, and building the operational infrastructure to support national expansion.


This is not a maintenance role — this is a true builder opportunity.


What You’ll Be Responsible For:

  • Scale manufacturing output from ~5–6K units/month (single shift) to 50K+ across multiple shifts and future production lines
  • Lead and develop on-site operations (currently ~7 employees, with planned growth)
  • Oversee end-to-end operations including manufacturing, refurbishment/servicing, and logistics coordination
  • Drive process improvements across throughput, quality, and labor efficiency
  • Establish KPIs, structure, and scalable processes in a lean environment
  • Partner directly with the CEO on growth strategy, expansion planning, and execution
  • Support future multi-region expansion (Northeast → Southeast → West Coast)


What This Role Actually Looks Like:

  • Solving real-time operational challenges across manufacturing and logistics
  • Working closely with shop leadership to improve output and efficiency
  • Building systems and structure where little currently exists
  • Contributing to broader company strategy and operational innovation


Ideal Background:

  • Proven experience scaling manufacturing or production in a high-growth environment
  • Background in industrial, hardware, supply chain, or similar physical product environments
  • Track record of improving throughput, efficiency, and operational performance
  • Experience leading teams and building processes from the ground up
  • Comfortable operating in ambiguity with a high level of ownership


What Will Set You Apart:

  • Exposure to IoT, automation, or data-driven operations
  • Experience in venture-backed or startup environments
  • Experience with polyurea coating or similar chemical-based manufacturing processes
  • Familiarity with multi-site expansion and scaling production across locations
  • Strong analytical mindset with the ability to challenge ideas constructively


Additional Details:

  • 80%+ on-site presence required (Shortsville, NY area)
  • Lean, entrepreneurial team (~15 employees globally)
  • Limited travel initially; expected to increase with expansion
  • Flexible PTO environment
  • Equity participation tied to performance


Know someone who should be taking a serious look at this? Or interested in learning more before it hits the broader market?


Interested applicants can apply directly to this posting, or email us to arrange a confidential conversation: Info@TheKostelicAgency.com



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