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Vice President Service Operations Jobs in Rochester, NY

SUNY Geneseo

Director of Facilities Operations

Geneseo, NY · On-site

$115K - $135K/yr

Reporting to the Assistant Vice President for Facilities Management, the Director ensures the ... Services. The Director plays a critical role in supporting capital project execution, reviewing ...

Amteck, LLC

Senior Project Manager

Henrietta, NY

This position reports to the VP of Service Operationsand takes direction from and provides support ... Coordinate and collaborate with executive and operations groups within Amteck to provide input to ...

Insero Talent Solutions

AVP Human Resources

Rochester, NY

  • Medical

  • Retirement

... the Assistant Vice President (AVP) for Human Resources serves as the strategic and operational ... The AVP oversees the development, implementation, and evaluation of HR programs and services that ...

VP Supply Corp

Assistant Controller

Rochester, NY · On-site

$90K - $115K/yr

... VP Supply as a company is large enough to invest in systems, training, technology, and career ... Strong in GAAP, accounting operations, reporting, and controls * Able to communicate clearly with ...

VP Supply Corp.

Assistant Controller

Rochester, NY · On-site

$90K - $115K/yr

... VP Supply as a company is large enough to invest in systems, training, technology, and career ... Strong in GAAP, accounting operations, reporting, and controls * Able to communicate clearly with ...

Abracadabra+

VP, Private Wealth Technology

Rochester, NY · On-site

$140 - $170/hr

  • Medical

  • Retirement

  • PTO

In this role, you'll develop innovative products that support fundraising operations. You'll work ... Experience with AWS cloud services and serverless architectures. * Knowledge of RESTful APIs ...

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All JobsVice President Service Operations JobsVice President Service Operations Jobs in Rochester, NY

Vice President Service Operations information

See Rochester, NY salary details

$67.6K

$153.7K

$260.5K

How much do vice president service operations jobs pay per year?

As of Aug 15, 2026, the average yearly pay for vice president service operations in Rochester, NY is $153,703.00, according to ZipRecruiter salary data. Most workers in this role earn between $114,000.00 and $182,500.00 per year, depending on experience, location, and employer.

What does a vice president of service operations do?

A Vice President of Service Operations is responsible for overseeing the delivery of customer service and support within an organization. They develop and implement strategies to improve service quality, manage large teams, and ensure operational efficiency. This executive role often involves collaborating with other departments to align service operations with business goals, driving process improvements, and maintaining high customer satisfaction. Additionally, they analyze performance metrics and lead initiatives to enhance the overall customer experience.

What are some common challenges faced by a vice president of service operations, and how can they be addressed?

A Vice President of Service Operations often encounters challenges such as optimizing service delivery across multiple channels, ensuring consistent customer satisfaction, and managing large, cross-functional teams. Balancing operational efficiency with high-quality customer experiences requires strong leadership, data-driven decision-making, and effective communication. Proactively addressing these challenges typically involves implementing robust performance metrics, fostering a culture of continuous improvement, and investing in employee development to adapt to evolving customer needs and technological advancements.

What are the key skills and qualifications needed to thrive as a vice president of service operations?

To excel as a Vice President of Service Operations, you need extensive experience in operations management, strategic planning, and a track record of driving service excellence, often supported by a relevant bachelor's or master's degree. Proficiency with CRM software, workflow automation systems, and data analytics tools—as well as certifications like Six Sigma or ITIL—is highly beneficial. Exceptional leadership, problem-solving, and communication skills are crucial for effectively managing teams and fostering a culture of continuous improvement. These abilities are vital to ensuring operational efficiency, customer satisfaction, and sustained business growth.

What are popular job titles related to Vice President Service Operations jobs in Rochester, NY?

For Vice President Service Operations jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Vice President Service Operations jobs in Rochester, NY look for?

The top searched job categories for Vice President Service Operations jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Vice President Service Operations jobs?

Cities near Rochester, NY with the most Vice President Service Operations job openings:

Vice President Service Operations jobs near you
Infographic showing various Vice President Service Operations job openings in Rochester, NY as of July 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $153,703 per year, or $73.9 per hour.

Vice President, Financial Analysis - Business Banking PXT

JPMorgan Chase & Co.

Rochester, NY • On-site

$180 - $240/hr

Other

Posted 5 days ago

JPMorgan Chase & Co. rating

8.0

Company rating: 8.0 out of 10

Based on 495 frontline employees who took The Breakroom Quiz

71st of 171 rated banks

Job description

Join the Business Banking Product, Data, Design and Technology (PXT) Finance and Business Management Team for an exciting opportunity to provide financial and strategic analysis, oversight, coordination of budgeting and forecasting and to optimize business performances by helping to drive key initiatives.

As a Vice President in the Business Banking PXT team, you will be responsible for our key financial measures such as revenues, expenses, headcount, or profitability modelling, business cases, where you will be expected to deliver value-added financial reporting and analysis, and assist with strategic direction and decision making. You will be expected to provide leadership across the FP&A teams, and interact regularly with the FP&A Managers, the line of business CFOs and peers across Finance & Business Management and the business. You will also help develop recommendations effecting business procedures and operations and maintain financial and reporting systems. In addition, you will assist the department and other team members with special projects or components of other projects as needed.

Job responsibilities
  • Build and deliver financial budgeting, reporting, forecasting and analysis
  • Prepare reporting, analytics and strategy including, but not limited to location strategy, span of control, reporting and analytics
  • Create financial business cases supporting business initiatives
  • Implement new business strategy, strategic initiatives or platforms, including aligning department and support groups (Finance, Tech, Ops, Legal, Compliance)
  • Develop and track performance metrics, create presentations, and generally provide financial analysis on a variety of topics to senior management
  • Provide oversight of the process to deliver month-end results, the forecast for the remainder of the year, and the budget for future years.
  • Perform variance analysis to understand the key drivers of the results and present commentary to FP&A managers and line of business CFOs explaining changes from prior forecasts/budgets.
  • Help design new reports and dashboards to efficiently deliver the financial results to senior management
  • Enhance controls and streamlining processes, introducing automation where possible
  • Analyze financial performance, including expenses; identify productivity initiatives and drive implementation
Required qualifications, capabilities and skills
  • Bachelor’s degree in Accounting, Finance or a subject of a technical nature
  • 7+ years of work experience in Accounting, Finance, Planning & Analysis or Business Management
  • Advanced skills in Excel and PowerPoint
  • Inquisitive, enthusiastic and diligent, and capable of challenging peers
  • Strong verbal and written communication skills with the ability to articulate complex issues clearly
  • Highly motivated and able to thrive and think clearly under pressure and tight deadlines
  • Integrity in handling highly sensitive and confidential information
  • Team player with the ability to be respected as a trusted partner for the Business, Finance, and FP&A Teams
  • Highly motivated self-starter with excellent time management/prioritization skills
  • Strong analytical and problem solving skills with ability to analyze large data sets and present conclusions concisely
Additional Information

To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role (including but not limited to H1B, H4–EAD, OPT, TN, or L visas). Likewise, JPMorgan Chase & Co. will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit, including optional practical training (OPT) or curricular practical training (CPT). This role is not eligible for relocation assistance.

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