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Service Operations Manager Jobs in Buffalo, NY (NOW HIRING)

Stark Tech

Service Operations Manager

Tonawanda, NY · On-site

Job Requirements The Service Operations Manager must have the ability to ensure high-level customer satisfaction and company profitability through customer consultation, technician leadership ...

Univar Solutions

Operations Manager

Tonawanda, NY

$98K - $120K/yr

Works closely with the Transportation Branch Manager to service the customers. WHAT YOU'LL DO: Environmental, Health & Safety * Manages the daily safe, efficient, legal and economical operations ...

Univar Solutions

Operations Manager

Tonawanda, NY · On-site

$98K - $120K/yr

Works closely with the Transportation Branch Manager to service the customers. WHAT YOU'LL DO: Environmental, Health & Safety * Manages the daily safe, efficient, legal and economical operations ...

Univar Solutions

Operations Manager

Tonawanda, NY

$98K - $120K/yr

Works closely with the Transportation Branch Manager to service the customers. WHAT YOU'LL DO: Environmental, Health & Safety * Manages the daily safe, efficient, legal and economical operations ...

Newbury Franklin Industrials

Operations Manager

Buffalo, NY · On-site

$90K - $110K/yr

The Operations Manager will drive operational excellence, profitability, customer satisfaction, and ... Customer Experience & Relationship Management · Partner with Sales and Customer Service leadership ...

Newbury Franklin LLC

Operations Manager

Buffalo, NY · On-site

$90K - $110K/yr

The Operations Manager will drive operational excellence, profitability, customer satisfaction, and ... Customer Experience & Relationship Management • Partner with Sales and Customer Service ...

Eaton

Operations Manager

Orchard Park, NY · On-site

$97K - $143K/yr

Active Duty Military Service member candidates are exempt from the geographical area limitation ... operations management or equivalent leadership role. • Possess a working knowledge of business ...

medplast

Operations Manager

Orchard Park, NY · On-site

$120K - $140K/yr

... services through capabilities in materials, plastics, metals, extrusion, and automation. With ... As Operations Manager you will lead a team of 4 Production Supervisors overseeing approximately 150 ...

Rentokil

Mgr, Tech Service

Cheektowaga, NY

Supports Operations in the resolution of service quality issues, pest infestation, and customer ... Works collaboratively with Technical Account Managers and National Account Managers to drive ...

Viant

Operations Manager

Orchard Park, NY · On-site

$120K - $140K/yr

... services through capabilities in materials, plastics, metals, extrusion, and automation. With ... As Operations Manager you will lead a team of 4 Production Supervisors overseeing approximately 150 ...

medplast

Operations Manager

Orchard Park, NY

$120K - $140K/yr

... services through capabilities in materials, plastics, metals, extrusion, and automation. With ... As Operations Manager you will lead a team of 4 Production Supervisors overseeing approximately 150 ...

Rentokil

Mgr, Tech Service

Cheektowaga, NY · On-site

Supports Operations in the resolution of service quality issues, pest infestation, and customer ... Works collaboratively with Technical Account Managers and National Account Managers to drive ...

medplast

Operations Manager

Orchard Park, NY

$120K - $140K/yr

... services through capabilities in materials, plastics, metals, extrusion, and automation. With ... As Operations Manager you will lead a team of 4 Production Supervisors overseeing approximately 150 ...

Rentokil

Mgr, Tech Service

Cheektowaga, NY · On-site +1

Supports Operations in the resolution of service quality issues, pest infestation, and customer ... Works collaboratively with Technical Account Managers and National Account Managers to drive ...

Compass Group

Housekeeping Operations Manager

Buffalo, NY · On-site

$62K - $66K/yr

Environmental Services, Patient Transportation, Patient Observation, Healthcare Facilities ... As an Operations Manager, you are responsible for assisting in directing and overseeing the support ...

Compass Group

Housekeeping Operations Manager

Buffalo, NY · On-site

$62K - $66K/yr

Environmental Services, Patient Transportation, Patient Observation, Healthcare Facilities ... As an Operations Manager, you are responsible for assisting in directing and overseeing the support ...

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Service Operations Manager information

See Buffalo, NY salary details

$34.4K

$76.2K

$126.9K

How much do service operations manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for service operations manager in Buffalo, NY is $76,181.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,100.00 and $92,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

What are the most commonly searched types of Service Operations jobs in Buffalo, NY? The most popular types of Service Operations jobs in Buffalo, NY are:
What are popular job titles related to Service Operations Manager jobs in Buffalo, NY? For Service Operations Manager jobs in Buffalo, NY, the most frequently searched job titles are:
What job categories do people searching Service Operations Manager jobs in Buffalo, NY look for? The top searched job categories for Service Operations Manager jobs in Buffalo, NY are:
What cities near Buffalo, NY are hiring for Service Operations Manager jobs? Cities near Buffalo, NY with the most Service Operations Manager job openings:
Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in Buffalo, NY as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $76,181 per year, or $36.6 per hour.

Service Operations Manager

Stark Tech

Tonawanda, NY • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Stark Tech rating

7.4

Company rating: 7.4 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

286th of 487 rated machine equipment manufacturers

Job description

Job Requirements

The Service Operations Manager must have the ability to ensure high-level customer satisfaction and company profitability through customer consultation, technician leadership, service sales and coordination.


Work Experience
  • Bachelor's degree in Mechanical Engineering, Electronics, Electrical Engineering or Information Technology.
  • At least five (5) years' experience working with mechanical and/or control systems.
  • Advanced knowledge of the construction or HVAC industry, control theory, automatic temperature controls, building automation systems and other building sub-systems required.

Additional skills preferred but not required

  • Three (3) years' supervisory experience.
  • Demonstrated experience in the integration of low voltage building sub-systems using various industry protocols (i.e. LON, BacNet, etc) preferred.

Benefits

Advance your career with Stark Tech, a leader in facilities and energy solutions. We specialize in integrating systems, providing energy-efficient equipment and services, and supporting sustainability through innovative technologies like renewable natural gas conversion and energy storage solutions. At Stark Tech, we prioritize employee well-being and offer comprehensive benefits including paid time off, 401(k) with employer match, medical coverage, wellness programs, and career development opportunities. Join our fast-growing, customer-focused organization where your skills and dedication will be valued and rewarded with competitive pay and a positive work environment.


Company Description

At Stark Tech, we build careers — not just fill positions. Guided by our mission, vision, and values, we focus on hiring candidates who are aligned with our culture and committed to long-term growth. We invest in our people through meaningful training, active engagement, and intentional communication to ensure every team member has the opportunity to succeed. We’re truly built differently. We’re defined by a culture that puts customers first, challenges the status quo, and takes pride in doing the right thing—every project, every partnership, every day. Across North America, we partner with our clients in advanced building and power solutions. We work on some of the most exciting and complex environments imaginable. From K–12 schools and healthcare facilities to the Space Coast, professional sports stadiums, and world-class arenas, our teams design and deliver solutions that matter.

What Stark Tech employees say

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