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Service Operations Manager Jobs in Rochester, NY

ACRT

Operations Manager

Rochester, NY

$95K/yr

Bermex offers expert damage prevention services and solutions to utilities and associated ... About the Role The Operations Manager reports to the Senior Operations Manager at Bermex. This ...

ACRT Pacific, LLC.

Operations Manager

Rochester, NY

$95K/yr

Bermex offers expert damage prevention services and solutions to utilities and associated ... About the Role The Operations Manager reports to the Senior Operations Manager at Bermex. This ...

Rentokil

Mgr, Tech Service

Rochester, NY

Supports Operations in the resolution of service quality issues, pest infestation, and customer ... Works collaboratively with Technical Account Managers and National Account Managers to drive ...

Empire Justice Center

Operations Manager

Rochester, NY · On-site

$57K - $65K/yr

Job Type Full-time Description Operations Manager ROC - TELESCA CENTER Do you want an impactful ... services organization that fights for marginalized low-income individuals and families across New ...

Empire Justice Center

Operations Manager

Rochester, NY · On-site

$57K - $65K/yr

Operations Manager ROC - TELESCA CENTER Do you want an impactful career AND quality time to spend ... services organization that fights for marginalized low-income individuals and families across New ...

Empire Justice Center

Operations Manager

Rochester, NY · On-site

$57K - $65K/yr

Manage vendor relationships and service contracts. Review, process, and coordinate payment of ... Operations Team Support Provide administrative and project support to the Operations Team.

DePaul

Operations Manager

Rochester, NY · On-site

$25 - $26.20/hr

Overview The Operations Manager is responsible for the overall operation of the Treatment Apartment ... Pay range for this position is $25-$26.20/hour Responsibilities DIRECT SERVICE RESPONSIBILITIES:

DePaul

Operations Manager

Rochester, NY

$25 - $26.20/hr

Overview The Operations Manager is responsible for the overall operation of the Treatment Apartment ... Pay range for this position is $25-$26.20/hour Responsibilities DIRECT SERVICE RESPONSIBILITIES:

Ulta Beauty, Inc.

Operations Manager

Batavia, NY · On-site

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Manage service, boutique, and store supply inventory and ordering processes, ensuring allocated ...

DePaul

Operations Manager

Rochester, NY · On-site

$25 - $26.20/hr

The Operations Manager is responsible for the overall operation of the Treatment Apartment ... Pay range for this position is $25-$26.20/hour DIRECT SERVICE RESPONSIBILITIES: * Provide teaching ...

Ulta Beauty, Inc.

Operations Manager

Batavia, NY

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Manage service, boutique, and store supply inventory and ordering processes, ensuring allocated ...

Ulta Beauty, Inc.

Operations Manager

Rochester, NY · On-site

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Manage service, boutique, and store supply inventory and ordering processes, ensuring allocated ...

Ulta Beauty

Operations Manager

Rochester, NY · On-site

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Manage service, boutique, and store supply inventory and ordering processes, ensuring allocated ...

Ulta Beauty, Inc.

Operations Manager

Rochester, NY · On-site

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Manage service, boutique, and store supply inventory and ordering processes, ensuring allocated ...

Ulta Beauty

Operations Manager

Batavia, NY · On-site

GENERAL SUMMARY & SCOPE The Operations Manager (OM) is responsible for leading through Ulta Beauty ... Manage service, boutique, and store supply inventory and ordering processes, ensuring allocated ...

Tuff Shed

Operations Manager

Victor, NY · On-site

$80K - $85K/yr

Working directly with the Operations employees * Manages the logistics including shipping ... Perform customer service duties, such as resolving warranty issues by reviewing and scheduling work ...

Highgate Hotels L.P.

Operations Manager

Hilton, NY · On-site

$70 - $110/hr

Overview The Operations Manager is responsible for planning and directing operations to improve ... service oriented manner. * Must be effective at listening to, understanding, and clarifying ...

Amazon

Operations Manager

Rochester, NY · On-site

We hire Operations Managers based on location preference and the business' current openings. BASIC ... service skills, communication skills and interpersonal skills - Track record of meeting or ...

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Showing results 21-40

All JobsService Operations JobsService Operations Manager JobsService Operations Manager Jobs in Rochester, NY

Service Operations Manager information

See Rochester, NY salary details

$35K

$77.6K

$129.3K

How much do service operations manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for service operations manager in Rochester, NY is $77,597.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,200.00 and $94,200.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.

What are the most commonly searched types of Service Operations jobs in Rochester, NY?

The most popular types of Service Operations jobs in Rochester, NY are:

What are popular job titles related to Service Operations Manager jobs in Rochester, NY?

For Service Operations Manager jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Service Operations Manager jobs in Rochester, NY look for?

The top searched job categories for Service Operations Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Service Operations Manager jobs?

Cities near Rochester, NY with the most Service Operations Manager job openings:

Service Operations Manager jobs near you

Operations Manager

ACRT

Rochester, NY

$95K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Bermex, Inc.Full time Regular

About The Team

At Bermex, we put value on our customer relationships. We're always looking for a way that we can delight our customers by going the extra mile. Bermex offers expert damage prevention services and solutions to utilities and associated organizations throughout the United States, including leak detection, atmospheric corrosion, line location, software service solutions, as well as water, gas, and electric meter reading. At Bermex, we are always looking for motivated individuals who enjoy working independently and love the outdoors to become a part of our team.

About the Role

The Operations Manager reports to the Senior Operations Manager at Bermex. This position plays a key role in working with management to improve operations, sales, profit, and employee development in order to attain customer satisfaction. This position also requires a high degree of organization, attention to detail, and exceptional interpersonal communication and leadership skills.

***Salary Disclaimer: For those residing in New York, the salary for this position is $95,000/year. ***

What You'll Do

Operation Supervisor Management:

  • Provide direction, training, support, supervision, and motivation to operation supervisors including their downline reports

  • Ensure that approved policies and objectives are clearly understood and effectively applied to each operating unit

  • Supervise and review the preparation of forecast numbers for each of his/her departments

  • Review performance and causes of significant variances, along with corrective action plans

  • Conduct performance and wage reviews for department supervision

Business Management:

  • Ensure timely production reports and accurate record information to operating activities for such purposes as control, planning, accounting and required customer reports

  • Keep track of staffing requirements and hire new talent as needed to correspond with specific duties and skill sets

  • Ensure monthly operation reports listing any unusual events - major expenditures, legal actions, overtime payments, etc. are distributed to appropriate department(s)/personnel

Customer Communication:

  • Handle or defer all customer complaints to the appropriate authorities

  • Professionally represent the company to clients and their customers

  • Provide general information about the meter services to customers, when applicable

Other duties as assigned.

About You

Must haves:

  • Education: High School Diploma or GED

  • Experience: 3 years of experience in an operations managementor supervisory role.

  • 3 years of experience in the field of damage prevention directly managing teams of line locate technicians.

Nice to haves:

  • Education: Bachelor's Degree in Operations Management or Business Administration

  • Experience: 5 years of experience in operations management or supervisory role. At least 1 year of experience in budget development and oversight is a plus

  • 5 years of experience in the field of damage prevention directly managing teams of line locate technicians.

Your Skills:

  • Excellent ability to delegate responsibilities while maintaining organizational control of operations and customer service

  • Highly trained in conflict management and business negotiation processes

  • Knowledge of operations, safety process, programs, and procedures

  • Excellent communication skills, comfortable interacting with management and customers

  • Strong analytical and financial analysis skills

  • Ability to teach, coach and train operation supervisors to drive change and execute process improvements across offices

  • Knowledge of general business software and aptitude for learning new applications; proficiency in Microsoft Office (Word, Excel, Outlook)

  • Ability to multi-task, and work independently and as a team

  • Proven abilities of strong leadership skills

  • Excellent attention to detail for problem solving and finding

Drug/Alcohol Testing:

  • Drug/alcohol testing is required

  • Drug/alcohol testing required per Non-Regulatory requirements for employees working with water, electric, and meters

  • Drug/alcohol testing required per Federal DOT regulations for employees working with gas meters

Benefits

Health and Safety:

  • Group health plans including medical/prescription, dental, vision and a variety of other coverage options

  • Company paid group life insurance, accidental death & dismemberment insurance, short and long term disability

  • Flexible Spending Accounts or an option for a Health Saving Account with company match

  • Company paid Employee Assistance Program (EAP) for all employees and eligible family members

Retirement:

  • Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost

  • Roth or Traditional 401(k) Retirement plan with company match

PTO Plans (after 90 completed days of service for full-time employees):

  • Paid Vacation

  • Paid Holidays

  • Paid Wedding Day

  • Veterans Day paid time off for our veterans

  • Paid Sick Time (New York based positions ONLY)

Perks/Allowances:

  • Company vehicle (for all driver-based positions)

  • Gas card for company vehicle (if applicable)

  • Company provided cell phone or mobile allowance (if applicable)

  • Boot allowance from approved vendors

  • Daily per diem for travel-based positions

Where We Work

Employees will begin their day at the local office where they will pick up their company vehicle, equipment, and assignments for the day.

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at hr@acrtinc.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Company: ACRT, Inc.

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