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Service Manager Jobs in Raleigh, NC (NOW HIRING)

Mills Auto Group

Automotive Service Manager

Raleigh, NC · On-site

$110K - $150K/yr

Job Summary: The Automotive Service Manager at Mills Auto Group is responsible for overseeing and managing all aspects of the service department, including customer service, operations, and ...

Compass Group

CUSTOMER SERVICE MANAGER

Garner, NC · On-site

$55K - $65K/yr

CUSTOMER SERVICE MANAGER Shift: Monday - Friday 5:00 AM to 3:00 PM Salary: $55,000 - $65,000 ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate ...

Compass Group

CUSTOMER SERVICE MANAGER

Garner, NC

$55K - $65K/yr

CUSTOMER SERVICE MANAGER Shift: Monday - Friday 5:00 AM to 3:00 PM Salary: $55,000 - $65,000 ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate ...

Popeyes Selma

Customer Service Manager

Selma, NC · On-site

$13 - $15/hr

We're looking for a Customer Service Manager to become part of our Popeyes family with skills and behaviors to create memorable experiences for our guests. Must be passionate about providing guests ...

Compass Group

CUSTOMER SERVICE MANAGER

Garner, NC · On-site

$55K - $65K/yr

CUSTOMER SERVICE MANAGER Shift: Monday - Friday 5:00 AM to 3:00 PM Salary: $55,000 - $65,000 ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate ...

Dragonfly Pond Works

Client Service Manager

Raleigh, NC · On-site

$65K - $75K/yr

We are looking for a Client Service Manager to drive sales and revenue growth by building strong relationships with clients in the Raleigh, NC area. This is an exciting opportunity to join a growing ...

Dragonfly Pond Works

Client Service Manager

Raleigh, NC · On-site

$65K - $75K/yr

We are looking for a Client Service Manager to drive sales and revenue growth by building strong relationships with clients in the Raleigh, NC area. This is an exciting opportunity to join a growing ...

Popeyes Raleigh

Customer Service Manager

Raleigh, NC · On-site

$13 - $15/hr

We're looking for a Customer Service Manager to become part of our Popeyes family with skills and behaviors to create memorable experiences for our guests. Must be passionate about providing guests ...

Popeyes Garner

Customer Service Manager

Raleigh, NC · On-site

$13 - $15/hr

We're looking for a Customer Service Manager to become part of our Popeyes family with skills and behaviors to create memorable experiences for our guests. Must be passionate about providing guests ...

Dragonfly Pond Works

Client Service Manager

Raleigh, NC

$65K - $75K/yr

We are looking for a Client Service Manager to drive sales and revenue growth by building strong relationships with clients in the Raleigh, NC area. This is an exciting opportunity to join a growing ...

The Fresh Market Inc

Guest Service Manager

Raleigh, NC · On-site

$500/wk

As the Guest Service Manager, you are taking the lead in directing team members, curating the guest experience, onboarding of new team members, and other operational processes that require ...

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Service Manager information

See Raleigh, NC salary details

$32.1K

$68K

$115.2K

How much do service manager jobs pay per year?

As of May 30, 2026, the average yearly pay for service manager in Raleigh, NC is $68,017.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $78,300.00 per year, depending on experience, location, and employer.

What Is a Service Manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What are the key skills and qualifications needed to thrive as a Service Manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a Service Manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What does a Service Manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

More about Service Manager jobs
What are the most commonly searched types of Service jobs in Raleigh, NC? The most popular types of Service jobs in Raleigh, NC are:
What are popular job titles related to Service Manager jobs in Raleigh, NC? For Service Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Service Manager jobs in Raleigh, NC look for? The top searched job categories for Service Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Service Manager jobs? Cities near Raleigh, NC with the most Service Manager job openings:
Service Manager jobs near you
Infographic showing various Service Manager job openings in Raleigh, NC as of May 2026, with employment types broken down into 76% Full Time, 20% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $68,017 per year, or $32.7 per hour.

Automotive Service Manager

Mills Auto Group

Raleigh, NC • On-site

$110K - $150K/yr

Full-time

Medical, Retirement, PTO

Posted 27 days ago

Job description

Job Summary:
The Automotive Service Manager at Mills Auto Group is responsible for overseeing and managing all aspects of the service department, including customer service, operations, and profitability. This is a full-time position in the auto industry based in the Raleigh, North Carolina area. This is an individual contributor role with a base salary plus commission, and the total compensation can range from $110,000 to $150,000 per year, paid semi-monthly.
Compensation & Benefits:

  • Base salary plus commission structure
  • Total compensation ranging from $110,000 to $150,000 per year
  • Paid semi-monthly
  • Health insurance benefits
  • 401(k) retirement plan
  • Paid time off and holidays
  • Employee discounts on vehicles and services

Responsibilities:
  • Manage and supervise a team of service technicians and support staff
  • Maintain a high level of customer satisfaction by ensuring timely and efficient service
  • Monitor and improve the department's profitability by analyzing and controlling expenses
  • Develop and implement strategies to increase service department revenue
  • Review and approve service estimates and invoices to ensure accuracy and fair pricing
  • Oversee inventory management and ordering of parts and supplies
  • Ensure compliance with safety and environmental regulations
  • Train and mentor service department employees to achieve individual and team goals
  • Create and maintain a positive work environment and promote teamwork
  • Handle customer escalations and resolve any service-related issues
  • Stay updated on industry developments and trends to identify opportunities for growth and improvement

Requirements:
  • At least 5 years of experience in an automotive service management role
  • Proven record of success in managing a profitable service department
  • Excellent leadership, coaching, and communication skills
  • Strong knowledge of automotive repair and maintenance
  • Familiarity with dealership software and systems
  • Ability to work in a fast-paced and dynamic environment
  • Strong problem-solving and decision-making abilities
  • High school diploma or equivalent (college degree preferred)

EEOC statement:
Mills Auto Group is an equal opportunity employer. We value diversity and welcome applicants of all backgrounds and identities. We are committed to creating a workplace that is inclusive, fair, and respectful of all employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran. We encourage diversity and inclusivity in our hiring and strive to create a work environment that reflects the diverse communities we serve.

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