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Service Manager Jobs in Raleigh, NC (NOW HIRING)

Compass Group

ROUTE MANAGER

Garner, NC · On-site

ROUTE MANAGER Pay Grade: 12 Growth. Opportunity. Excellence. Canteen brings break time to everyone ... We combine food, service, and experience backed by industry-leading technology to help companies ...

Popeyes Selma

Customer Service Manager

Selma, NC · On-site

$13 - $15/hr

We're looking for a Customer Service Manager to become part of our Popeyes family with skills and behaviors to create memorable experiences for our guests. Must be passionate about providing guests ...

Mgahomecare

Client Service Manager

Raleigh, NC · On-site

Client Service Manager Job Overview Duties and Responsibilities * Provide regular updates to clients on the progress of customer service projects that directly affect each client * Develop open and ...

Popeyes Raleigh

Customer Service Manager

Raleigh, NC · On-site

$13 - $15/hr

We're looking for a Customer Service Manager to become part of our Popeyes family with skills and behaviors to create memorable experiences for our guests. Must be passionate about providing guests ...

Popeyes Garner

Customer Service Manager

Raleigh, NC · On-site

$13 - $15/hr

We're looking for a Customer Service Manager to become part of our Popeyes family with skills and behaviors to create memorable experiences for our guests. Must be passionate about providing guests ...

KIOTI Tractor

Field Service Manager

Wendell, NC · On-site

Field Service Manager Department: Product Support, Post-production Reports to: Field Service Supervisor Location: North Dakota, South Dakota, Iowa, Wisconsin, Minnesota Position Status: Full-time ...

gpec

Field Service Manager III

Garner, NC

This position assists the Service Operations Manager in managing all department maintenance contracts and serves as the main point of contact for executing daily contract requirements. In addition ...

POWERX

Field Service Manager

Raleigh, NC · On-site

The Field Service Manager provides strategic direction, leadership, and coordination of the Testing Department. This role is responsible for achieving optimal performance while providing mentorship ...

POWERX

Field Service Manager

Raleigh, NC · On-site

The Field Service Manager provides strategic direction, leadership, and coordination of the Testing Department. This role is responsible for achieving optimal performance while providing mentorship ...

gpec

Field Service Manager III

Garner, NC · On-site

This position assists the Service Operations Manager in managing all department maintenance contracts and serves as the main point of contact for executing daily contract requirements. In addition ...

gpec

Field Service Manager III

Garner, NC

This position assists the Service Operations Manager in managing all department maintenance contracts and serves as the main point of contact for executing daily contract requirements. In addition ...

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Showing results 1-20

All JobsService JobsService Manager JobsService Manager Jobs in Raleigh, NC

Service Manager information

See Raleigh, NC salary details

$32.1K

$68K

$115.2K

How much do service manager jobs pay per year?

As of Jul 16, 2026, the average yearly pay for service manager in Raleigh, NC is $68,017.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $78,300.00 per year, depending on experience, location, and employer.

What Is a Service Manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What are high paying manager jobs?

High-paying manager jobs include executive roles such as general manager, operations manager, and project manager, often requiring leadership skills, industry experience, and relevant certifications. Salaries vary by industry and location but typically range from $80,000 to over $150,000 annually for senior positions. Specialized fields like IT, finance, and healthcare tend to offer higher compensation for managerial roles.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high customer interaction, problem-solving demands, and meeting performance targets. Stress levels vary based on the work environment, workload, and individual coping skills, but CSAs often need strong communication and patience to handle challenging situations effectively.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a Service Manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How much does a service manager make?

The average annual salary for a service manager in Ohio is approximately $65,000 to $85,000, depending on experience, industry, and company size. Salaries can vary based on certifications, technical skills, and the specific sector, such as automotive, hospitality, or technical services.

How does a Service Manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a Service Manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

What is the role of a service manager?

A service manager oversees the delivery of services to customers, ensuring quality, efficiency, and customer satisfaction. They coordinate staff, manage service processes, handle client issues, and often use management tools to monitor performance and improve operations.
More about Service Manager jobs
What are the most commonly searched types of Service jobs in Raleigh, NC? The most popular types of Service jobs in Raleigh, NC are:
What are popular job titles related to Service Manager jobs in Raleigh, NC? For Service Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Service Manager jobs in Raleigh, NC look for? The top searched job categories for Service Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Service Manager jobs? Cities near Raleigh, NC with the most Service Manager job openings:
Service Manager jobs near you
Infographic showing various Service Manager job openings in Raleigh, NC as of July 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $68,017 per year, or $32.7 per hour.
ROUTE MANAGER

ROUTE MANAGER

Compass Group

Garner, NC • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Compass Group rating

6.4

Company rating: 6.4 out of 10

Based on 1,077 frontline employees who took The Breakroom Quiz

313th of 451 rated business services

Job description

Position Title: ROUTE MANAGER  

Pay Grade: 12 

Growth. Opportunity. Excellence.

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen's solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we'll supply the opportunity and innovation.  Together, we'll continue to transform our industry.

Come grow with us. We are Canteen.

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the 'job search' in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on 'referral tracking.' For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com. 

Job Summary

The Route Manager is responsible for safely operating a company vehicle to deliver products and provide exceptional customer service along an assigned route. This role requires strong time management skills, attention to safety, and the ability to build positive relationships with customers while ensuring accurate and timely deliveries.

Key Responsibilities

  • Safely operate a company vehicle and complete daily assigned delivery routes.
  • Load, transport, and unload products in accordance with company procedures.
  • Deliver products accurately and on schedule while maintaining a high level of customer service.
  • Verify delivery quantities, collect required documentation, and obtain customer signatures as needed.
  • Conduct pre-trip and post-trip vehicle inspections and report maintenance or safety concerns.
  • Follow all DOT regulations, traffic laws, and company safety standards.
  • Manage route schedules efficiently and communicate any delays or customer concerns.
  • Maintain accurate delivery records and complete required paperwork or electronic logs.
  • Build and maintain positive relationships with customers to support customer satisfaction and retention.

Qualifications

  • Valid driver's license and clean driving record.
  • Previous delivery, route driving, transportation, or customer service experience preferred.
  • Ability to lift, carry, and move products weighing up to 50 pounds or more as required.
  • Strong communication, organizational, and problem-solving skills.
  • Ability to work independently and manage time effectively.
  • Knowledge of local routes and navigation technology is a plus.

Physical Requirements

  • Ability to sit, stand, walk, lift, bend, and climb in and out of a delivery vehicle throughout the day.
  • Ability to safely handle and transport products in varying weather conditions.

Apply to Canteen today!

Canteen is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.


Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 


Applications are accepted on an ongoing basis.


Canteen maintains a drug-free workplace.


Associates at Canteen are offered many fantastic benefits.

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)
  • Paid Parental Leave
  • Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ 

Req ID: 1523271 

Canteen  

Julia Lari 

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