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Service Manager Jobs in Raleigh, NC (NOW HIRING)

Lloyd's Full Service

Service Manager

Cary, NC · On-site

Service Manager REPORTS TO: General Manager MISSION STATEMENT: We are a neighborhood eatery where thoughtful details, warm service, and carefully crafted food turn everyday visits into meaningful ...

Advenir Azora Living LLC

Service Manager

Wendell, NC · On-site

$34 - $36/hr

Join Our Team as a Service Manager at Advenir Azora Living! At Advenir Azora Living, every day is an exciting adventure in property management! You'll make a real impact by helping people find homes ...

QUALITY EQUIPMENT LLC

Service Manager

Fuquay Varina, NC · On-site

$50K - $70K/yr

Service Manager must lead the Service Department in determining the complaint, cause of failure, and correction needed to properly repair equipment to customer's satisfaction. * Develops, maintains ...

The Raymond Corporation

Service Manager

Wendell, NC

... a Service Manager, your primary objectives are to: 1) ensure maximum customer satisfaction by delivering quality and timely service at competitive market rates; 2) support and promote service ...

Sunbelt Rentals

Service Manager

Clayton, NC

$64.79K - $76.94K/yr

Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to: Develop a career track Leverage your current skills while developing new skills Work with an ...

Sunbelt Rentals, Inc.

Service Manager

Clayton, NC · On-site

$64.79K - $76.94K/yr

Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to: • Develop a career track • Leverage your current skills while developing new skills • Work ...

Carolina Handling

Service Manager

Wendell, NC

... a Service Manager, your primary objectives are to: 1) ensure maximum customer satisfaction by delivering quality and timely service at competitive market rates; 2) support and promote service ...

Rick Hendrick Chevrolet

SERVICE MANAGER

Durham, NC

The Service Manager is responsible for operations, profitability, employee supervision, and customer satisfaction in the service department. Supervisory Responsibilities: This job has direct ...

Hendrick Automotive Group

SERVICE MANAGER

Durham, NC · On-site

The Service Manager is responsible for operations, profitability, employee supervision, and customer satisfaction in the service department. Supervisory Responsibilities: This job has direct ...

Sunbelt Rentals

Service Manager

Clayton, NC · On-site

$64.79K - $76.94K/yr

Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to: Develop a career track Leverage your current skills while developing new skills Work with an ...

Raymond Corporation

Service Manager

Wendell, NC

... a Service Manager, your primary objectives are to: 1) ensure maximum customer satisfaction by delivering quality and timely service at competitive market rates; 2) support and promote service ...

Versar, Inc.

Service Manager

Chapel Hill, NC · On-site

$80K - $100K/yr

Versar is currently seeking a Service Manager to join our team. The successful candidate will oversee day-to-day facility operations and maintenance of buildings that require a combination of ...

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Service Manager information

See Raleigh, NC salary details

$32.1K

$68K

$115.2K

How much do service manager jobs pay per year?

As of May 30, 2026, the average yearly pay for service manager in Raleigh, NC is $68,017.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $78,300.00 per year, depending on experience, location, and employer.

What Is a Service Manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What are the key skills and qualifications needed to thrive as a Service Manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a Service Manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What does a Service Manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

More about Service Manager jobs
What are the most commonly searched types of Service jobs in Raleigh, NC? The most popular types of Service jobs in Raleigh, NC are:
What are popular job titles related to Service Manager jobs in Raleigh, NC? For Service Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Service Manager jobs in Raleigh, NC look for? The top searched job categories for Service Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Service Manager jobs? Cities near Raleigh, NC with the most Service Manager job openings:
Service Manager jobs near you
Infographic showing various Service Manager job openings in Raleigh, NC as of May 2026, with employment types broken down into 76% Full Time, 20% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $68,017 per year, or $32.7 per hour.

Service Manager

Lloyd's Full Service

Cary, NC • On-site

Full-time

PTO

Posted 24 days ago

Job description

JOB TITLE: Service Manager

REPORTS TO: General Manager

MISSION STATEMENT: We are a neighborhood eatery where thoughtful details, warm service, and carefully crafted food turn everyday visits into meaningful moments of connection for friends, family and our team.


OUR CORE VALUES

INSPIRE WONDER Innovate with Flavor | Surprise and Delight

FOSTER HOSPITALITY Inclusive Culture | Home Away from Home

PURSUE EXCELLENCE Exceptional Every Time | Details Matter | Quality First

DEMONSTRATE INTENTIONALITY Empathetic Engagement | Anticipatory Service | Ownership Mindset

CULTIVATE COMMUNITY Team Collaboration | Community Connection | Celebrate Often


POSITION SUMMARY:

The Service Manager is responsible for overseeing daily restaurant operations to ensure exceptional service standards, consistent food quality, and a seamless guest experience. This role leads by example on the floor, supports team development through coaching and mentorship, and actively engages with guests to gather feedback and resolve issues. The Service Manager also contributes to financial performance through labor oversight, inventory management, and operational efficiency, while maintaining strict adherence to health, safety, and company policies. In partnership with the General Manager, this position helps drive team culture, operational improvements, and overall business success.

DUTIES AND RESPONSIBILITIES:

Service Standards

  • Oversee daily operations, ensuring adherence to GM-established standards for service and quality
  • Participate in weekly manager meetings to align on service priorities, upcoming events, and operational needs
  • Work varied floor shifts to support staffing, lead by example, and identify opportunities for efficiency, programming, and training improvements
  • Ensure food quality is consistent, visually appealing, and meets guest specifications
  • Maintain expert-level knowledge of POS systems, menus, and service standards

Guest Experience

  • Interact with guests to obtain feedback on quality of service and food
  • Resolve guest complaints and coordinate with General Manager to resolve issues
  • Utilize guest reviews to inform training focal points
  • Ensure a consistent guest experience on every shift by maintaining attention to detail in setup, cleanliness, team professionalism, and overall floor readiness

Financial Performance

  • Reconcile daily audit materials. (i.e., timesheet authorizations, perpetual inventories, void transaction reports, cash drops)
  • Oversee necessary ordering and inventorying for your primary area of responsibility
  • Assist in preparing and controlling payroll for your shifts each pay period
  • Review employee schedules and punch clocks to eliminate unnecessary labor overages and to ensure that guest service, operational needs, and financial objectives are met
  • Collaborate with the General Manager and other managers, to brainstorm events
  • Prepare monthly commentary to influence yearly budget

Health and Safety Standards

  • Enforce all food safety policies and procedures to ensure compliance with the laws, codes, and guidelines set forth by the FDA and Health Department
  • Coordinate cleaning program for your primary business unit and making recommendation for improvements
  • Enforce Early Bird Night Owl/LFS human resources policies in all aspects of employee and guest relationships

Team Hiring, Retention, and Mentorship

  • Stay up to date with property website, newsletters, meetings, and emails to ensure that you and your teams are advised of actions, programs and initiatives
  • Interview, coach, and support associates, ensuring they perform in accordance with established brand standards and consistent with Lloyd’s core values
  • Help team members establish KPIs and review goals annually
  • Maintain high level of day-to-day communication and interaction with team members, guests, vendors, and contractors, always in a mature and professional manner
  • Advocate and maintain a team culture built on service excellence, professionalism, teamwork, and an environment to have fun, learn and succeed

QUALIFICATIONS:

  • Minimum of 1 year restaurant/bar management
  • Strong leadership skills and the ability to train, coach, develop and motivate others
  • Possess or ability to obtain ServSafe and Tips Certification within six months of commencement of employment
  • Attention to detail
  • Highest level of integrity and a hands-on management style
  • Experience with Toast point of sales system preferred
  • Exceptional organizational and operational skills, and detail-oriented with proven time management skills
  • Excellent interpersonal skills, including tact and professionalism in dealing with staff, customers, and management, including writing, speaking, and public speaking

*Ability to work a flexible schedule to include AM/PM shifts, weekends, and holidays

EDUCATION:

High School Diploma / GED required

Higher education degree in hospitality management or related field or equivalent work experience preferred


PHYSICAL ABLITIES:

  • Ability to be on your feet and alert for extended periods of time
  • Ability to lift up to 35 lbs. as needed
  • Continuous use of hands and arms
  • Continuous bending, reaching, and twisting


Note:

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

COMPENSATION: Starting salary at $55k, commensurate with experience. In addition, we offer employee benefits including a phone stipend, paid time off, shift meals, employee discounts, flexible schedules.