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Service Manager Jobs in Raleigh, NC (NOW HIRING)

Service Manager

Raleigh, NC · On-site

$95K - $115K/yr

Position: Service Manager Location: Raleigh, NC Company: HVAC Service Provider Description: This is an exciting opportunity to work with a growing company dedicated to safety, culture, and ...

Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to: * Develop a career track * Leverage your current skills while developing new skills * Work with an ...

The Service Manager oversees the day-to-day management and execution of routine and non-routine facilities service work orders, including service calls and maintenance repairs across all EPA-RTP ...

Service Manager

Clayton, NC · On-site

$64K - $76K/yr

Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to: Develop a career track Leverage your current skills while developing new skills Work with an ...

... a Service Manager, your primary objectives are to: 1) ensure maximum customer satisfaction by delivering quality and timely service at competitive market rates; 2) support and promote service ...

... a Service Manager, your primary objectives are to: 1) ensure maximum customer satisfaction by delivering quality and timely service at competitive market rates; 2) support and promote service ...

Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to: Develop a career track Leverage your current skills while developing new skills Work with an ...

Service Manager

Clayton, NC · On-site

$64K - $76K/yr

Summary Service Manager Are you seeking an entrepreneurial, empowering workplace that allows you to: • Develop a career track • Leverage your current skills while developing new skills • Work ...

The Service Manager is responsible for operations, profitability, employee supervision, and customer satisfaction in the service department. Supervisory Responsibilities: This job has direct ...

Service Manager

Chapel Hill, NC · On-site

$80K - $100K/yr

Versar is currently seeking a Service Manager to join our team. The successful candidate will oversee day-to-day facility operations and maintenance of buildings that require a combination of ...

The Service Manager is responsible for operations, profitability, employee supervision, and customer satisfaction in the service department. Supervisory Responsibilities: This job has direct ...

... a Service Manager, your primary objectives are to: 1) ensure maximum customer satisfaction by delivering quality and timely service at competitive market rates; 2) support and promote service ...

Customer Service Manager Carlie C's IGA is seeking a self motivated individual who possesses experience in Customer Service Management in a busy retail environment. A Customer Service Manager at ...

Customer Service Manager Carlie C's IGA is seeking a self motivated individual who possesses experience in Customer Service Management in a busy retail environment. A Customer Service Manager at ...

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Service Manager information

See Raleigh, NC salary details

$32.1K

$68K

$115.2K

How much do service manager jobs pay per year?

As of Jun 22, 2026, the average yearly pay for service manager in Raleigh, NC is $68,013.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $78,200.00 per year, depending on experience, location, and employer.

What Is a Service Manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a Service Manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How does a Service Manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a Service Manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
What are the most commonly searched types of Service jobs in Raleigh, NC? The most popular types of Service jobs in Raleigh, NC are:
What are popular job titles related to Service Manager jobs in Raleigh, NC? For Service Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Service Manager jobs in Raleigh, NC look for? The top searched job categories for Service Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Service Manager jobs? Cities near Raleigh, NC with the most Service Manager job openings:
Infographic showing various Service Manager job openings in Raleigh, NC as of June 2026, with employment types broken down into 93% Full Time, and 7% Contract. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $68,013 per year, or $32.7 per hour.

Other

Posted 12 days ago


Job description

Our popular full service Raleigh NC sushi / asian cuisine Client is seeking a Service Manager for their North Hills Mall location.
QUALIFICATIONS :
  • Minimum of 2 years Salaried Restaurant Manager experience in a regional or national Full Service concept
  • Highly motivated, self-directed and results-oriented, with the proven ability to solve complex problems
  • Outstanding skills in leadership, interpersonal communication, and staff development
  • Able to identify opportunity areas and create plans for action
  • Proven track record in managing a budget and cost controls to optimize profits and ensure success.

SALARY RANGE :
  • $55,000-$65,000 (depending on experience), plus bonus and benefits
  • Highly competitive total compensation packages
  • Friendly, upbeat company culture, committed to rewarding a job well done
  • Ongoing opportunities for personal and professional development
  • Growth opportunities for high-performing individuals
Apply with confidence. RMS does NOT bank resumes or operate call lists. Your confidentiality is our #1 top priority and our services are 100% completely free to our candidates.
If your background is a match you will hear from our Managing Partner or one of our Recruiters in no less than 24 hours.
Tired of the back and forth with the larger recruiting firms?
Below are some advantages you can benefit from connecting with RMS
  • Honesty & transparency
  • Creating a real relationship with real restaurant industry insiders
  • Prompt follow ups on setting up interviews and receiving updates
  • Staying updated on new opportunities in your area
  • Pride in knowing that you're supporting small businesses

Since 1998, RMS has successfully matched over 3,500 qualified Restaurant professionals with independent owners to nationwide restaurant chains. We place all levels of salaried management and support positions including, Assistant Managers, General Managers, District Managers, Directors of Operations, Vice-Presidents, Human Resources Directors, Directors of Finance, Directors of Facilities and more.
For more information about our services, please visit us at www.rmsadvance.com.
Thanks!