ZipRecruiter

Log In

1

Service Manager Jobs in Raleigh, NC (NOW HIRING)

LSA Management

Service Manager - New (Converge)

Durham, NC · On-site

$28 - $29/hr

Service Manager As a Service Manager , you'll join the maintenance team and ensure our communities meet the highest standards of safety, functionality, and appearance . This role is perfect for a ...

Mills Auto Group

Automotive Service Manager

Raleigh, NC · On-site

$80K - $120K/yr

The Automotive Service Manager at Mills Auto Group in the central and western North Carolina market is a crucial role in ensuring the success and efficiency of our dealership. As the leader of our ...

Mills Auto Group

Automotive Service Manager

Raleigh, NC · On-site

$110K - $150K/yr

Job Summary: The Automotive Service Manager at Mills Auto Group is responsible for overseeing and managing all aspects of the service department, including customer service, operations, and ...

Pep Boys

Assistant Service Manager

Raleigh, NC · On-site

$18.90 - $24/hr

Position Summary Support the service and tire team under the direction of the Manager, Store Service. Assist in driving sales across service labor, parts, tires, and fleet business and you provide ...

Compass Group

CUSTOMER SERVICE MANAGER

Garner, NC · On-site

$55K - $65K/yr

CUSTOMER SERVICE MANAGER Pay Grade: 12 Reports To: Salary: $55,000 - $65,000 Other Forms of Compensation: Growth. Opportunity. Excellence. Canteen brings break time to everyone. We combine food ...

Pep Boys

Assistant Service Manager

Raleigh, NC · On-site

$18.90 - $24/hr

Position Summary Support the service and tire team under the direction of the Manager, Store Service. Assist in driving sales across service labor, parts, tires, and fleet business and you provide ...

next page

Showing results 1-20

All JobsService JobsService Manager JobsService Manager Jobs in Raleigh, NC

Service Manager information

See Raleigh, NC salary details

$32.1K

$68K

$115.2K

How much do service manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for service manager in Raleigh, NC is $68,017.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $78,300.00 per year, depending on experience, location, and employer.

What Is a Service Manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What are high paying manager jobs?

High-paying manager jobs include executive roles such as general manager, operations manager, and project manager, often requiring leadership skills, industry experience, and relevant certifications. Salaries vary by industry and location but typically range from $80,000 to over $150,000 annually for senior positions. Specialized fields like IT, finance, and healthcare tend to offer higher compensation for managerial roles.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high customer interaction, problem-solving demands, and meeting performance targets. Stress levels vary based on the work environment, workload, and individual coping skills, but CSAs often need strong communication and patience to handle challenging situations effectively.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a Service Manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How much does a service manager make?

The average annual salary for a service manager in Ohio is approximately $65,000 to $85,000, depending on experience, industry, and company size. Salaries can vary based on certifications, technical skills, and the specific sector, such as automotive, hospitality, or technical services.

How does a Service Manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a Service Manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

What is the role of a service manager?

A service manager oversees the delivery of services to customers, ensuring quality, efficiency, and customer satisfaction. They coordinate staff, manage service processes, handle client issues, and often use management tools to monitor performance and improve operations.
More about Service Manager jobs
What are the most commonly searched types of Service jobs in Raleigh, NC? The most popular types of Service jobs in Raleigh, NC are:
What are popular job titles related to Service Manager jobs in Raleigh, NC? For Service Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Service Manager jobs in Raleigh, NC look for? The top searched job categories for Service Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Service Manager jobs? Cities near Raleigh, NC with the most Service Manager job openings:
Service Manager jobs near you
Infographic showing various Service Manager job openings in Raleigh, NC as of July 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 97% In-person, and 3% Remote job distribution, with an average salary of $68,017 per year, or $32.7 per hour.
Service Manager - New (Acadia)

Service Manager - New (Acadia)

LSA Management

Chapel Hill, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

Why Join LSA Management?

At LSA Management, we're more than property managers-we're community builders. As the property management arm of Laurel Street, we specialize in affordable housing, mixed-income communities, and workforce housing across the Southeast. With 4,000 units under management and an ambitious goal to reach 10,000 by 2030, we're growing fast-and we want passionate professionals to grow with us.

What Makes LSA a Great Place to Work

  • Mission-driven & innovative property management company with big growth ahead
  • Collaborative leadership and a culture that values your voice
  • Real impact in the communities we serve
  • Dynamic work environment-perfect for problem-solvers and go-getters

About the Role: Service Manager

As a Service Manager, you'll join the maintenance team and ensure our communities meet the highest standards of safety, functionality, and appearance. This role is perfect for a hands-on person who thrives in a fast-paced environment and takes pride in delivering exceptional service.

Key Responsibilities

Maintenance Leadership

  • Ensure timely and accurate completion of service requests
  • Assist in the make-ready process for vacant units, including inspections, scheduling vendors, and quality checks
  • Maintain inventory control and ensure proper use of tools, equipment, and supplies

Preventive Maintenance & Safety

  • Complete preventive maintenance service requirements
  • Ensure compliance with OSHA standards, company safety policies, and risk management procedures
  • Maintain property inspections to identify and resolve safety concerns to the Service Manager

Grounds & Common Areas

  • Maintain cleanliness and curb appeal of grounds, amenities, and common areas
  • Perform general upkeep tasks such as pressure washing, painting, and trash removal

What We're Looking For

  • Experience in property maintenance or similar role
  • Technical skills in HVAC, plumbing, electrical, and appliance repair
  • EPA certifications (Type I & II or Universal) & CPO required
  • Valid driver's license and reliable transportation
  • Ability to work flexible hours, including evenings, weekends, and on-call rotations
  • Physical ability to lift up to 50 lbs with assistance and work in all weather conditions

Benefits

  • 401(k) with company match
  • Health, dental, and vision insurance
  • Flexible spending accounts
  • Life insurance
  • Paid time off

Schedule: Full-time; flexible hours with on-call responsibilities

About LSA Management

LSA Management is redefining property management careers. As the division of Laurel Street, we focus on creating vibrant, inclusive communities through affordable and mixed-income housing. We're on track to triple our portfolio by 2030-and we want you to be part of that journey.

Ready to make a difference? Apply today and join a team that's transforming communities and lives.

Apply