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Service Manager Jobs in Raleigh, NC (NOW HIRING)

Midas

Automotive Service Manager

Durham, NC · On-site

$40K - $80K/yr

We are looking for automotive service managers to manage and direct all service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services.

Mills Auto Group

Automotive Service Manager

Raleigh, NC

$80K - $120K/yr

The Automotive Service Manager at Mills Auto Group in the central and western North Carolina market is a crucial role in ensuring the success and efficiency of our dealership. As the leader of our ...

Mills Auto Group

Automotive Service Manager

Raleigh, NC

$80K - $120K/yr

The Automotive Service Manager at Mills Auto Group in the central and western North Carolina market is a crucial role in ensuring the success and efficiency of our dealership. As the leader of our ...

Mills Auto Group

Automotive Service Manager

Raleigh, NC

$80K - $120K/yr

The Automotive Service Manager at Mills Auto Group in the central and western North Carolina market is a crucial role in ensuring the success and efficiency of our dealership. As the leader of our ...

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Service Manager information

See Raleigh, NC salary details

$32.1K

$68K

$115.2K

How much do service manager jobs pay per year?

As of May 31, 2026, the average yearly pay for service manager in Raleigh, NC is $68,017.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $78,300.00 per year, depending on experience, location, and employer.

What Is a Service Manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What are the key skills and qualifications needed to thrive as a Service Manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a Service Manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What does a Service Manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

More about Service Manager jobs
What are the most commonly searched types of Service jobs in Raleigh, NC? The most popular types of Service jobs in Raleigh, NC are:
What are popular job titles related to Service Manager jobs in Raleigh, NC? For Service Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Service Manager jobs in Raleigh, NC look for? The top searched job categories for Service Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Service Manager jobs? Cities near Raleigh, NC with the most Service Manager job openings:
Service Manager jobs near you
Infographic showing various Service Manager job openings in Raleigh, NC as of May 2026, with employment types broken down into 76% Full Time, 20% Part Time, 1% Temporary, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $68,017 per year, or $32.7 per hour.

Automotive Service Manager

Crossroads Ford of Apex

Wake Forest, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Crossroads Automotive Group is looking for a Service Manager with Ford Experience!
Primary Responsibilities of the Service Manager:
  • Oversee all aspects of service department
  • Monitor sales, gross profit, and expenses on a daily basis
  • Work closely with other department managers
  • Handle any customer concerns that need management involvement
  • Maintain a positive working relationship with manufacturer representatives
  • Keep open repairs orders current
  • Hire, train, motivate, council, and monitor the performance of all service department staff
  • Maintain training and certification requirements per manufacturer and dealer standards
  • Prolonged periods of computer usage and data entry

Service Manager Requirements:
  • Ford Experience
  • Prior Service Manager experience at a dealership
  • Two or more years in automotive industry required
  • Must be at least 18 years of age or older
  • Legally eligible to work in the United States
  • Valid driver's license
  • Successfully pass drug screen, background and motor vehicle records check

Some of our benefits include:
  • Strong Internal Growth Potential
  • Paid vacation
  • Medical, dental, vision, disability, and life insurance
  • Matching 401k
  • Always closed on Sunday

Apply