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Service Manager Jobs in Appleton, WI (NOW HIRING)

BelAir Cantina

Service Manager

Green Bay, WI · On-site

$45K - $50K/yr

The Service Manager (SM) is responsible and accountable for assisting in all restaurant activities as necessary. The SM assists to ensure that all activities are consistent with and supportive of the ...

United Rentals - French

Service Manager

Oshkosh, WI · On-site

As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the opportunity to hire and motivate an amazing team of Service Technicians. You'll continually improve ...

United Rentals

Service Manager

Oshkosh, WI · On-site

As a Service Manager, you'll be the leader of a major maintenance enterprise. You'll have the opportunity to hire and motivate an amazing team of Service Technicians. You'll continually improve ...

BelAir Cantina

Service Manager

Green Bay, WI · On-site

$45K - $50K/yr

The Service Manager (SM) is responsible and accountable for assisting in all restaurant activities as necessary. The SM assists to ensure that all activities are consistent with and supportive of the ...

HyVee

Service Manager

Ashwaubenon, WI · On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient and friendly customer service, and ensures that customer's needs are met. Supervises and ...

JX Truck Center

Assistant Service Manager

De Pere, WI · On-site

$67K - $84K/yr

The Assistant Service manager will be the right hand to the Service Manager in the daily operations of the Service Department and in meeting strategic goals set for the branch. Essential Duties and ...

Burlington

Operations/Service Manager

Green Bay, WI

$20 - $26.65/hr

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations ...

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See Appleton, WI salary details

$32.2K

$68.3K

$115.6K

How much do service manager jobs pay per year?

As of Jun 7, 2026, the average yearly pay for service manager in Appleton, WI is $68,272.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,700.00 and $78,500.00 per year, depending on experience, location, and employer.

What Is a Service Manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a Service Manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How does a Service Manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a Service Manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
More about Service Manager jobs
What are the most commonly searched types of Service jobs in Appleton, WI? The most popular types of Service jobs in Appleton, WI are:
What are popular job titles related to Service Manager jobs in Appleton, WI? For Service Manager jobs in Appleton, WI, the most frequently searched job titles are:
What job categories do people searching Service Manager jobs in Appleton, WI look for? The top searched job categories for Service Manager jobs in Appleton, WI are:
What cities near Appleton, WI are hiring for Service Manager jobs? Cities near Appleton, WI with the most Service Manager job openings:
Service Manager jobs near you

Service Manager

Barry-Wehmiller Companies

Green Bay, WI • On-site

Full-time

Posted 3 days ago

Job description

About Us:
BW Converting is a strategic alliance of resources and services that bring together several Barry-Wehmiller companies - Paper Converting Machine Company (PCMC), Winkler + Dünnebier (W+D), STAX Technologies, Hudson-Sharp, Baldwin Technologies and Northern Engraving and Machine. These industry leaders offer trusted brands and innovative technologies in the design, manufacture, and service of high-performance converting and packaging machinery for the tissue, nonwovens, hygiene, bag-converting, mailing, and printing industries.
Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world.
Job Description:
The Service Manager position provides dedicated account(s) responsibility for the planning, organizing and coordination of large or complex field service projects frequently exceeding $200k.
ESSENTIAL FUNCTIONS:
  • Plan, organize, and coordinate all aspects of large or complex field service projects for new equipment, MODs, scheduled maintenance, emergency services, contracts, and training initiatives.
  • Manage the financial aspects of service projects from quotation through invoicing, including resolution of discrepancies, and following up on past due invoices and back charges.
  • Understand and define the scope of work to accurately prepare service estimates. Communicate scope of work to assigned technical resources.
  • Act as point person for selecting, negotiating, and directing the work of contractors. Define roles and responsibilities, scope, onsite audits, and facilitate the onsite project management of large complex startups.
  • Support service technicians and engineers with travel arrangements that align with customer needs and project budget.
  • Review and approve all service labor hours, expenses and service reports daily and provide timely project updates both internally and externally.
  • Plan, organize, and coordinate the execution of warranty service, modifications and part requirements to resolve open field issues with the appropriate level of urgency.
  • Prepare, schedule, and lead Integrated Planning Sessions (IPS) and follow through on the IPS throughout the life of the project including but not limited to team requirements, third party services, parts, onsite communication plans, safety, service kick-off, SAT's, customer wrap-up meetings, and open issues communication plans.
  • May facilitate start-ups for new equipment and MODs and perform onsite project management.
  • Monitor effectiveness of service provided, machine performance, customer satisfaction, and coordinate action required to solve open issues. Act as the key communication link between customer service, engineering, and other departments.
  • Ensure that road service, training and engineering service associates are prepared for service assignments and all safety rules and policies of PCMC and the customer are being followed, including standards for equipment safety.
  • Promote continuous improvement through Kaizen events and other initiatives.
  • Assist in interviewing, selecting and reviewing field service team member performance.
  • Perform other duties as assigned.

EDUCATION & EXPERIENCE:
  • 5 years of experience in capital equipment manufacturing, sales, or engineering
  • Associate's or Bachelor's Degree preferred but not required

KNOWLEDGE, SKILLS, ABILITIES:
  • Demonstrated project management experience
  • Demonstrated problem solving and decision-making skills
  • Proficient in Microsoft Office
  • Ability to travel as required
  • Working knowledge of XA, Infor CRM/CPQ is desirable
  • Bi-lingual skills are a plus

COMPETENCIES
  • Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
  • Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
  • Drives Results - Consistently achieving results, even under tough circumstances.
  • Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
  • Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
  • Ensures Accountability - Holding self and others accountable to meet commitments.
  • Collaborates - Building partnerships and collaborating with others to meet shared objectives.
  • Decision Quality - Making good and timely decisions that keep the organization moving forward.
  • Balances Stakeholders - Anticipating and balancing the needs of multiple stakeholders.

LEADERSHIP RESPONSIBILITY
This position does not directly supervise other team members.
WORK ENVIRONMENT/PHYSICAL DEMANDS
  • Typically sits, grasps items and performs keyboarding for frequent operation of a computer
  • Stand, walk, bend, reach or otherwise move about occasionally
  • Lift, move or otherwise transfer items up to 30 lbs. occasionally
  • Occasional exposure to typical machine shop physical hazards
  • Travel by air or car occasionally

DISCLAIMER
This job description has been designed to indicate the general nature and level of work performed by team members within this classification. It's not intended to be construed as an exhaustive list of all responsibilities, duties and skills, and is subject to change at any time.
#LI-JS1
At Barry-Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work-therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process.
Barry-Wehmiller is an equal opportunity employer. M/F/D/V This organization uses E-Verify.
Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments.
Company:
BW Converting

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