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Service Manager Jobs in Madison, WI (NOW HIRING)

Burtness Chevrolet

Service Manager

Whitewater, WI · On-site

Service Manager Burtness Chevrolet, Buick GMC & Burtness CDJR - Whitewater, WI Full-Time | Competitive Pay | Benefits | Family-Owned Burtness is seeking a motivated Service Manager to lead our ...

Weidner Apartment Homes

Service Manager

Madison, WI · On-site

As a Service Manager POD, you are a multi-faceted maintenance professional dedicated to providing quality service in a timely manner to our residents and communities. This role is responsible for ...

Weidner Apartment Homes

Service Manager

Madison, WI · On-site

As a Service Manager POD, you are a multi-faceted maintenance professional dedicated to providing quality service in a timely manner to our residents and communities. This role is responsible for ...

Weidner Apartment Homes

Service Manager

Madison, WI

As a Service Manager POD, you are a multi-faceted maintenance professional dedicated to providing quality service in a timely manner to our residents and communities. This role is responsible for ...

Weidner Apartment Homes

Service Manager

Madison, WI · On-site

As a Service Manager POD, you are a multi-faceted maintenance professional dedicated to providing quality service in a timely manner to our residents and communities. This role is responsible for ...

Cintas

Service Manager

Madison, WI · On-site

Requisition Number: 231645 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...

Texas Roadhouse

Service Manager

Madison, WI · On-site

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

HyVee

Service Manager

Oregon, WI · On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient and friendly customer service, and ensures that customer's needs are met. Supervises and ...

Hy-Vee, Inc.

Service Manager

Madison, WI · On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient and friendly customer service, and ensures that customer's needs are met. Supervises and ...

Hy-Vee, Inc.

Service Manager

Madison, WI · On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient and friendly customer service, and ensures that customer's needs are met. Supervises and ...

Texas Roadhouse

Service Manager

Madison, WI

$5.2K/mo

As a Service Manager your responsibilities would include: * Driving sales, steps of service, and guest satisfaction * In conjunction with all management, enforcing compliance with all employment ...

Hy-Vee, Inc.

Service Manager

Fitchburg, WI · On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient and friendly customer service, and ensures that customer's needs are met. Supervises and ...

4 Senses House Cleaning

Service Manager

Madison, WI

... Manager Lead People. Elevate Standards. Build a Winning Team. 4 Senses House Cleaning is one of Madison's fastest-growing residential cleaning companies, known for delivering premium service ...

HyVee

Service Manager

Madison, WI · On-site

Service Manager Department: Grocery FLSA : Non-Exempt General Function : Provides prompt, efficient and friendly customer service, and ensures that customer's needs are met. Supervises and ...

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All JobsService JobsService Manager JobsService Manager Jobs in Madison, WI

Service Manager information

See Madison, WI salary details

$33.3K

$70.5K

$119.4K

How much do service manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for service manager in Madison, WI is $70,504.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,400.00 and $81,100.00 per year, depending on experience, location, and employer.

What is a service manager?

Service manager is a broad title given to positions throughout a wide variety of industries. As it is an umbrella term, responsibilities vary significantly from job to job. However, in all service manager positions, your duties revolve around ensuring that the services your company offers are running smoothly. This means coordinating with a team of service workers to ensure that their work meets the standards set by the company and the industry. In industries like healthcare, this may require more than basic customer service, as your team must also meet government regulations. Management positions may require overtime, especially in shift work industries, as you are responsible for the performance of the entire department, not just a particular shift. Necessary skills and qualifications vary by job. However, all service managers must be organized, able to delegate when needed, and have excellent communication skills.

Is a service manager a stressful job?

A service manager role can be stressful due to responsibilities such as overseeing customer satisfaction, managing staff, and meeting performance targets. The job often requires strong organizational skills, problem-solving, and the ability to handle high-pressure situations, especially in fast-paced environments.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What does a service manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

How does a service manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What are the key skills and qualifications needed to thrive as a service manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.
More about Service Manager jobs

What are the most commonly searched types of Service jobs in Madison, WI?

The most popular types of Service jobs in Madison, WI are:

What are popular job titles related to Service Manager jobs in Madison, WI?

For Service Manager jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Service Manager jobs in Madison, WI look for?

The top searched job categories for Service Manager jobs in Madison, WI are:

What cities near Madison, WI are hiring for Service Manager jobs?

Cities near Madison, WI with the most Service Manager job openings:

Service Manager jobs near you
Infographic showing various Service Manager job openings in Madison, WI as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 27% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $70,504 per year, or $33.9 per hour.

Service Manager

Burtness Chevrolet

Whitewater, WI • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 days ago

Job description

Now Hiring: Service Manager

Burtness Chevrolet, Buick GMC & Burtness CDJR – Whitewater, WI

Full-Time | Competitive Pay | Benefits | Family-Owned


Burtness is seeking a motivated Service Manager to lead our Service Department at our Whitewater dealerships. This is an excellent opportunity for a strong leader who is passionate about customer satisfaction, team development, and operational excellence.

As our Service Manager, you will oversee the daily operations of the service department while supporting technicians, advisors, and staff to ensure an efficient, productive, and customer-focused environment.


Responsibilities

  • Lead and manage the day-to-day operations of the Service Department
  • Coach, mentor, and develop service advisors, technicians, and support staff
  • Monitor department performance, productivity, and key performance indicators
  • Promote exceptional customer service and timely resolution of customer concerns
  • Schedule workflow and ensure efficient shop operations
  • Work closely with the Parts Department to maximize efficiency
  • Maintain compliance with manufacturer requirements, company policies, and safety standards
  • Assist with hiring, onboarding, training, and employee performance management
  • Foster a positive, respectful, and team-oriented workplace culture
  • Monitor repair order quality, warranty administration, and departmental profitability


Qualifications

  • Previous automotive service management or leadership experience preferred
  • Strong leadership, communication, and organizational skills
  • Ability to motivate and develop employees
  • Excellent customer service and conflict resolution skills
  • Experience with dealership management systems is preferred
  • Ability to lift up to 25 pounds occasionally.
  • Ability to work in both office and shop environments.
  • Ability to stand, walk, and move throughout the dealership during the workday.
  • Ability to operate motor vehicles.
  • Valid driver's license that meets the company's insurability requirements.


Benefits

Benefits are subject to eligibility requirements and applicable plan terms.

  • Health, Dental, and Vision Insurance
  • Health Reimbursement Arrangement (HRA)
  • Flexible Spending Accounts (FSA)
  • 401(k) with Company Match
  • Paid Time Off
  • Paid Holidays
  • Employee Discounts
  • Ongoing Training and Professional Development


If you're ready to lead a successful service team and help deliver an outstanding customer experience, we'd love to hear from you.

Burtness is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.