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Service Director Jobs in Washington (NOW HIRING)

The Residences at Benning Metro

Dietary Aide

Washington, DC · On-site

$13.75 - $17.25/hr

Work closely with the food service director to promote resident satisfaction with food and dining programs by communicating concerns, suggestions and compliments from residents, families and guests ...

The Residences at Benning Metro

Dietary Aide

Washington, DC · On-site

$13.75 - $17.25/hr

... service director to promote resident satisfaction with food and dining programs by communicating concerns, suggestions and compliments from residents, families and guests in order to support menu ...

Singh

Dishwasher

Ashburn, VA

$13.25 - $17.25/hr

This position reports to the Culinary Supervisor or Culinary Service Director and resides in the Culinary department. Our dishwashers are focused on getting the job done thoroughly and efficiently to ...

Colliers

Valuation Services Director

Washington, DC · Hybrid

Manage team members across geographies to deliver exceptional client service and results ... Direct applicants only please, no agencies. Colliers respects diversity and is an equal opportunity ...

Colliers

Valuation Services Director

Washington, DC · Hybrid

Manage team members across geographies to deliver exceptional client service and results ... Direct applicants only please, no agencies. Colliers respects diversity and is an equal opportunity ...

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Service Director information

See Washington salary details

$34.5K

$116.3K

$197.6K

How much do service director jobs pay per year?

As of Aug 11, 2026, the average yearly pay for service director in Washington is $116,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,900.00 and $135,900.00 per year, depending on experience, location, and employer.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

More about Service Director jobs
What are the most commonly searched types of Service jobs in Washington? The most popular types of Service jobs in Washington are:
What are popular job titles related to Service Director jobs in Washington? For Service Director jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Service Director jobs in Washington look for? The top searched job categories for Service Director jobs in Washington are:
What cities in Washington are hiring for Service Director jobs? Cities in Washington with the most Service Director job openings:
Service Director jobs near you
Infographic showing various Service Director job openings in Washington as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $116,287 per year, or $55.9 per hour.

Field Service Manager - College Park

Culligan Quench

College Park, MD

$70K - $80K/yr

Full-time

Posted 7 days ago

Job description

About Culligan Quench
Culligan Quench's purpose is to impact people's lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement.  Culligan Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan.  Headquartered in King of Prussia, PA, Quench has more than 1,600 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit https://quench.culligan.com/
 
About Culligan
There's nothing more fundamental to life on Earth than water.  At Culligan, we believe transforming water can transform the world. That's why we offer expert water services and industry-leading solutions globally. Local Culligan teams deliver better drinking water to people at work, at home and on the go. With expertise across service, science and sustainability, Culligan turns water you can live with into water you can love.  For more information visit www.culligan.com. 
 
Values: 5Cs
Culligan as One
Customers come first
Commitment to Innovation
Courage to do what's right
Consistently deliver exceptional results

We are seeking a key contributor to join our team as a full time Field Service Manager in our Phoenix area market. The Field Service Manager (FSM) will assist the Regional Service Director (RSD), and is responsible for general customer management, installations and the capability to provide assistance and guidance to Field Service Technicians (FST).
 
Salary is $70,000-$80,000+ a year. Depending on experience. 
Essential Functions
  • Management of a team of Field Service Technicians
  • Responsible for the successful training of new staff in the assigned region
  • Maintain an exceptional level of customer satisfaction by possessing superior customer management skills
  • Plumbing, drainage and building layout and design competency for carrying out technical site surveys and inspections as needed
  • Balanced management and dependable submissions of reports, paperwork and correspondences to the Regional Service Director i.e. [emails, expenses, payroll, forms]
  • Support the Regional Service Director with new hires, new personnel appointments, administrative tasks and on-boarding processes
  • Serve as a substitute for other Field Service Managers or act in the capacity of the Regional Service Director when necessary
  • Regular and reliable attendance
Qualifications
  • 2 - 5 years of management experience
  • Vocational technical school diploma/certification
  • Experience with the field work associated with water filtration, water coolers, ice production equipment, coffee and tea dispensing units
  • Prior management experience, route-based preferred
  • Licensed plumbers or comprehensive plumbing skills are preferred
  • Experience working with power tools, ladders and aerial work platforms exceeding 6-feet
  • OSHA 10-hour certified or be OSHA trained within 3-months of employment
  • Superior verbal and written communication skills
  • Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook)
  • The use of personal digital assistants (i.e. tablets and smartphones)
  • Knowledge of ServiceMax and Salesforce a plus
  • A valid a current driver's license in good standing
  • A clean work record and ability to pass a pre-employment drug screen
  • Overnight travel may be required
$70,000 - $80,000 a year
Quench offers salary, commission,  benefits, and incentive awards. We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.
 
Applicants
Beware of fake job offers falsely claiming affiliation with our company.
 
We never request banking details or other personally identifiable information during interviews.
Our recruiters will never ask prospective employees for payment to apply for a position or as a condition of employment.
Official emails are from our domain. Our approved emails will come from @quenchwater.com.
 
 
Verify offers through our official HR channels to safeguard your privacy and security. If you have any questions or suspicions regarding the authenticity of any job posting or communication allegedly by or on behalf of Quench, please contact us immediately at [email protected].

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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