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Service Director Jobs in Seattle, WA (NOW HIRING)

Ballard Center

Social Service Director

Seattle, WA · On-site

$80K - $83K/yr

Social Services Director Ballard Center | Seattle, Washington Salary: $80160.40 - $83,200, based on experience and licensure Help people through some of life's most important moments. The best Social ...

Aramark

Food Service Director

Des Moines, WA · On-site

$80K - $85K/yr

The Food Service Director is a management position responsible for developing and executing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers ...

Aramark

Food Service Director

Des Moines, WA · On-site

$80K - $85K/yr

The Food Service Director is a management position responsible for developing and executing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers ...

Aramark

Food Service Director

Des Moines, WA · On-site

$80K - $85K/yr

The Food Service Director is a management position responsible for developing and executing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers ...

Thomas Cuisine

Food Service Director - Hospital

Monroe, WA · On-site

$115K - $117K/yr

Food Service Director - Hospital | Location: Monroe, WA 98272 Compensation: $115,000 to $117,000 annually DOE + 10% bonus eligibility | Full-Time Schedule: Tuesday-Saturday, but open availability is ...

Thomas Cuisine

Food Service Director - Hospital

Monroe, WA · On-site

$115 - $117/hr

As Food Service Director , you'll bring proven leadership expertise and scratch kitchen experience to deliver high‑quality, nourishing meals that support patient care, staff, and visitors. You'll ...

CARFAX

Regional Director - Field Service

Seattle, WA · On-site +1

$140K - $160K/yr

Join Our Winning Team as a Field Service Director - West When was the last time you bragged about where you work? At CARFAX, we do it every day. Why? Because we're proud to work for a company with a ...

Eurest

FOOD SERVICE DIRECTOR - REDMOND, WA

Redmond, WA · On-site

$90K - $98K/yr

Job Summary We are seeking a dynamic and experienced Food Service Director to lead the operations of a café within a corporate dining account. This role is responsible for overseeing all aspects of ...

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Service Director information

See Seattle, WA salary details

$34.7K

$116.8K

$198.6K

How much do service director jobs pay per year?

As of Aug 9, 2026, the average yearly pay for service director in Seattle, WA is $116,843.00, according to ZipRecruiter salary data. Most workers in this role earn between $89,300.00 and $136,600.00 per year, depending on experience, location, and employer.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

More about Service Director jobs
What are the most commonly searched types of Service jobs in Seattle, WA? The most popular types of Service jobs in Seattle, WA are:
What are popular job titles related to Service Director jobs in Seattle, WA? For Service Director jobs in Seattle, WA, the most frequently searched job titles are:
What job categories do people searching Service Director jobs in Seattle, WA look for? The top searched job categories for Service Director jobs in Seattle, WA are:
What cities near Seattle, WA are hiring for Service Director jobs? Cities near Seattle, WA with the most Service Director job openings:
Service Director jobs near you
Infographic showing various Service Director job openings in Seattle, WA as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $116,845 per year, or $56.2 per hour.

Social Service Director

Ballard Center

Seattle, WA • On-site

$80K - $83K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Job description

Social Services Director
Ballard Center | Seattle, Washington
Salary: $80160.40 - $83,200, based on experience and licensure
Help people through some of life's most important moments.
The best Social Services Directors don't just complete assessments or coordinate discharges.
They calm worried families.
They advocate for residents who can't always advocate for themselves.
They bring order to complicated situations, help people navigate difficult transitions, and make sure every resident is treated with dignity, compassion, and respect.
If that sounds like why you chose this profession, we'd love to meet you.
At Ballard Center, you'll be more than a department head-you'll be a trusted leader, an essential member of our interdisciplinary team, and someone whose ideas genuinely help shape the future of our facility.
Why you'll love working here
We believe great resident care starts with great people.
That's why we're committed to creating a workplace where every department works together, every voice is respected, and everyone is focused on one goal-helping our residents live their best lives.
When you join Ballard Center, you'll find:
  • A collaborative leadership team that values your expertise
  • Direct access to the Administrator and executive leadership
  • An interdisciplinary team that works together-not in silos
  • The opportunity to improve processes instead of simply maintaining them
  • A department where your ideas are welcomed and your leadership matters
  • A culture built around teamwork, compassion, accountability, and continuous improvement

We know the work isn't always easy.
But we also know it's incredibly rewarding when you have the right people beside you.
The work you already know
You've probably been the one who:
  • Helped a nervous family finally feel at peace with a care decision.
  • Coordinated a complicated discharge that everyone thought would fall apart.
  • Advocated for a resident whose voice wasn't being heard.
  • Worked through difficult conversations with empathy, professionalism, and patience.
  • Noticed subtle changes in a resident before anyone else did.

That's the kind of work we value.
Because behind every successful care plan is someone who truly understands people.
What you'll do
As our Social Services Director, you'll lead the psychosocial and discharge planning program for our 142-bed skilled nursing facility.
You'll report directly to the Administrator and serve as a valued member of the facility leadership team, helping guide resident-centered decisions every day.
Resident & Family Support
  • Complete psychosocial assessments
  • Develop individualized psychosocial care plans
  • Assist residents as they adjust to placement
  • Facilitate family meetings and care conferences
  • Support residents and loved ones through difficult life transitions

Discharge Planning
  • Coordinate safe, successful discharges
  • Partner with hospitals, home health agencies, HCS, DDA, assisted living communities, adult family homes, hospice providers, and community organizations
  • Ensure residents have the resources they need for successful transitions

Resident Advocacy
  • Protect resident rights and dignity
  • Manage grievances and follow-up
  • Support Resident Council initiatives
  • Coordinate advance directives, POLST documentation, guardianship, and representative payee needs

Care Planning & Compliance
  • Complete MDS Section Q referrals
  • Coordinate PASRR Level I and II requirements
  • Maintain compliance with federal regulations and Washington State requirements
  • Manage transfer, discharge, and bed-hold notices
  • Coordinate Ombudsman and DSHS notifications
  • Participate in survey readiness and Quality Assurance Performance Improvement (QAPI)

Behavioral Health Collaboration
Work closely with nursing, rehabilitation, providers, psychiatric services, and families to support residents experiencing behavioral health challenges using trauma-informed, resident-centered approaches.
Leadership & Team Development
As the leader of the Social Services department, you'll oversee and mentor our Social Services Assistant, fostering a collaborative, resident-centered team that delivers exceptional support to residents and families.
You'll provide day-to-day guidance, help prioritize departmental responsibilities, ensure regulatory compliance, and create an environment where your team can grow professionally while delivering outstanding service.
Working closely with facility leadership, you'll have the opportunity to strengthen department processes, improve resident outcomes, and help shape the future of Social Services at Ballard Center.
What success looks like
Success isn't measured by paperwork alone.
It's measured by residents and families who feel supported, respected, and heard.
In this role, success means:
  • Residents receive compassionate, individualized support.
  • Families know who to call and trust the answers they receive.
  • Discharges are coordinated safely and efficiently.
  • Regulatory requirements are completed accurately and on time.
  • Survey readiness is maintained year-round-not just before survey.
  • The Social Services department is viewed as an essential partner across the entire facility.

We're excited to meet someone who has:
Required
  • Bachelor's degree in: Social Work, Human Services, or a related field
  • Two or more years of experience in skilled nursing or post-acute care social services
  • Experience leading or supporting a Social Services department
  • Knowledge of:
    • Federal Requirements of Participation
    • WAC 388-97
    • PASRR
    • DSHS regulations
    • Long-Term Care Ombudsman process
  • Experience using PointClickCare or another electronic medical record

Preferred
  • MSW
  • Washington credential (LSWAIC, LASW, or LICSW)
  • Supervisory experience
  • Survey and Plan of Correction experience

Most importantly...
We're looking for someone who leads with compassion, communicates with confidence, stays organized under pressure, and believes every resident deserves exceptional care.
What we offer
Competitive Compensation
  • $80,160.40 to $83,200 Annually

Excellent Benefits
  • Medical
  • Dental
  • Vision
  • Paid Time Off
  • Paid Sick Leave
  • Paid Holidays
  • 401(k) with employer match
  • Life Insurance
  • Disability Insurance
  • Employee Assistance Program

Invest in Your Future
We're committed to helping our team grow.
We offer:
  • Continuing education opportunities
  • CEU and license renewal reimbursement
  • Leadership development
  • Career advancement opportunities throughout our organization

Flexible Pay
Need access to your earnings before payday?
With UKG Wallet, you can access earned wages when you need them.
Why Ballard Center?
We're proud to serve the Ballard community with compassionate, high-quality skilled nursing and rehabilitation services.
Every day, our team works together to improve lives-not just through exceptional clinical care, but by creating an environment where residents feel respected, supported, and at home.
We're building something special, and we'd love for you to be part of it.
Let's talk.
Not every great Social Services Director is actively searching for a new position.
If you're simply curious about the opportunity, we'd be happy to have a confidential conversation-no résumé or application required.
We'd love to tell you more about our team, our residents, and where we're headed.
Apply today-or reach out to start the conversation.
Ballard Center is an Equal Opportunity Employer.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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