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Service Director Jobs in Washington (NOW HIRING)

Aramark

Food Service Director

Washington, DC

$85K - $95K/yr

Join LifeWorks as a Food Service Director and help shape exceptional dining experiences every day. We're seeking a passionate leader who thrives in a fast-paced hospitality environment and is ...

Aramark

Food Service Director

Washington, DC

$85K - $95K/yr

Join LifeWorks as a Food Service Director and help shape exceptional dining experiences every day. We're seeking a passionate leader who thrives in a fast-paced hospitality environment and is ...

Aramark

Food Service Director

Washington, DC

$70K - $80K/yr

The Food Service Director is a management position responsible for developing and executing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers ...

Aramark

Food Service Director

Washington, DC

$70K - $80K/yr

The Food Service Director is a management position responsible for developing and executing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers ...

Aramark

Food Service Director

Washington, DC · On-site

$70K - $80K/yr

The Food Service Director is a management position responsible for developing and executing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers ...

Aramark

Food Service Director

Washington, DC · On-site

$85K - $95K/yr

Join LifeWorks as a Food Service Director and help shape exceptional dining experiences every day. We're seeking a passionate leader who thrives in a fast-paced hospitality environment and is ...

BCM One

Senior Director Service Fulfillment

Herndon, VA · On-site

BCM One is seeking a Senior Director of Service Fulfillment to lead the transformation of our global service fulfillment organization, driving operational excellence, process modernization, and the ...

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All JobsService JobsService Director JobsService Director Jobs in Washington

Service Director information

See Washington salary details

$34.5K

$116.3K

$197.6K

How much do service director jobs pay per year?

As of Aug 6, 2026, the average yearly pay for service director in Washington is $116,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,900.00 and $135,900.00 per year, depending on experience, location, and employer.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

More about Service Director jobs
What are the most commonly searched types of Service jobs in Washington? The most popular types of Service jobs in Washington are:
What are popular job titles related to Service Director jobs in Washington? For Service Director jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Service Director jobs in Washington look for? The top searched job categories for Service Director jobs in Washington are:
What cities in Washington are hiring for Service Director jobs? Cities in Washington with the most Service Director job openings:
Service Director jobs near you
Infographic showing various Service Director job openings in Washington as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $116,287 per year, or $55.9 per hour.

Automotive Service Director

Nealey Tire & Auto

Annapolis, MD • On-site

$175K/yr

Full-time

Medical, Retirement

Re-posted 8 days ago

Job description

Automotive Service Director Who You Are – Leadership Profiles and Qualifications

We are seeking high-impact leaders who excel at coaching and driving results. Our most successful managers are:

  • Inspirational Mentors: You have a knack for energizing Service Advisors and Techs to perform at their peak.
  • Accountable Operators: You are a disciplined Automotive Leader who sets clear expectations and follows through.
  • Result-Oriented Achievers: You possess a competitive spirit and a genuine passion for smashing sales targets and growth milestones.
  • Ambitious Professionals: You are looking for a high-ceiling opportunity where your compensation reflects your hard work.
  • Visible Leaders: You lead from the front, staying active on the shop floor rather than staying tucked away in an office.
  • Relationship Builders: You communicate with clarity and integrity, earning the loyalty of your staff and the trust of your guests.
  • Proven Automotive Professionals: with 3+ years experience leading a high volume, top performing automotive repair shop team of 5+ employees (Technicians and Service Advisors)
  • Comfortable working in a performance-based environment where your compensation is tied to hitting specific KPIs, such as sales targets, labor efficiency, and GP margins

If you are a high-energy, reliable professional who excels in a fast-paced, meritocratic culture, you will belong here.



Your Impact – Key Responsibilities

As a Store Manager, you are the heartbeat of the business. You will:

  • Oversee Total Operations: Manage every aspect of your location's daily workflow and productivity.
  • Mentor & Train: Actively develop the skills of your technical and front-end teams to ensure long-term success.
  • Maximize Performance: Drive revenue and manage costs through precise, disciplined shop management.
  • Champion the Customer: Ensure every guest receives a seamless, high-quality experience from the moment they arrive until they drive away.
  • Maintain Excellence: Uphold strict standards for shop organization, safety, and operational flow.
  • Execute Strategy: Partner with senior leadership to meet and exceed location-specific KPIs and expansion targets.


What's in It for You - Benefits

This isn't just a "Manager" job - this is a career-building leadership opportunity with a fast-scaling company that offers industry leading benefits:

  • TOP EARNERS MAKE $175K+: Highly competitive base salary, aggressive performance bonuses, and a 401(k) with up to 4% matching
  • Elite Professional Coaching: Access to high-level training to ensure you are constantly advancing
  • 5-DAY WORK WEEK for a reliable work-life balance
  • Operational Excellence: Top-tier management that leads with positivity and extreme efficiency
  • Total Security: Comprehensive healthcare benefits for you and your family
  • Culture & Perks: A fast-growing independent shop with a family environment, culture of accountability, teamwork, respect, and Free Lunch Fridays

At Nealey Tire & Auto, we don't just talk about growth - we live it. If you're hungry to lead, build, and win, this is where you belong.



About Us

At Nealey Tire & Auto, we're not just fixing cars- we're building one of the most respected and fastest-growing automotive service companies in Maryland. With five thriving locations (and more on the way), we've built a reputation on integrity, performance, and a proven system that delivers results.

We're looking for an Automotive Service Director who is ready to take ownership of a shop, drive performance, and lead a high-energy team.

Location: Annapolis, MD


Job Posted by ApplicantPro