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Service Director Jobs in Michigan (NOW HIRING)

Car Guys Inc.

Automotive Service Manager

Rochester, MI

$100K - $150K/yr

Must have a customer focused mindset Automotive Parts and Service Director, Dealership Parts and Service Director, Automotive dealership parts and service director, Car Dealership Parts and service ...

ymcadetroit

Food Service Cook

Holly, MI · On-site

$12.50 - $16.25/hr

Food Service Director POSITION SUMMARY: Under the supervision of the Food Service Director, the Kitchen Staff/Cook is responsible for food preparation, service, and cleanup at YMCA Camp Ohiyesa. The ...

ymcadetroit

Food Service Cook

Holly, MI · On-site

$12.50 - $16.25/hr

Food Service Director POSITION SUMMARY: Under the supervision of the Food Service Director, the Kitchen Staff/Cook is responsible for food preparation, service, and cleanup at YMCA Camp Ohiyesa. The ...

YMCA of Metropolitan Detroit

Food Service Cook

Holly, MI · On-site

$12.50 - $16.25/hr

Food Service Director POSITION SUMMARY: Under the supervision of the Food Service Director, the Kitchen Staff/Cook is responsible for food preparation, service, and cleanup at YMCA Camp Ohiyesa. The ...

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Service Director information

See Michigan salary details

$26.6K

$89.5K

$152.1K

How much do service director jobs pay per year?

As of Aug 20, 2026, the average yearly pay for service director in Michigan is $89,489.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,400.00 and $104,600.00 per year, depending on experience, location, and employer.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

How do you become a service director?

To become a service director, candidates typically need several years of experience in customer service, operations, or management roles, along with strong leadership and communication skills. A bachelor's degree in business, management, or a related field is often required, and some employers may prefer candidates with industry-specific certifications or advanced degrees. Progression usually involves advancing through supervisory or managerial positions before qualifying for a service director role.
More about Service Director jobs

What are the most commonly searched types of Service jobs in Michigan?

The most popular types of Service jobs in Michigan are:

What are popular job titles related to Service Director jobs in Michigan?

For Service Director jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Service Director jobs in Michigan look for?

The top searched job categories for Service Director jobs in Michigan are:

What cities in Michigan are hiring for Service Director jobs?

Cities in Michigan with the most Service Director job openings:

Service Director jobs near you
Infographic showing various Service Director job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $89,489 per year, or $43 per hour.

Food Service Director/Lead Cook

Eastern Upper Peninsula AppliTrack Consortium

Sault Sainte Marie, MI • On-site

$21/hr

Full-time

Re-posted 23 days ago

Job description

Job Posting: Lead Cook / Food Service Director
Les Cheneaux Community Schools

Les Cheneaux Community Schools is seeking a dependable, organized, and enthusiastic Lead Cook/Food Service Director to oversee the daily operation of the school food service program.

Position Responsibilities:

  • Plan, prepare, and serve nutritious school meals.
  • Supervise and coordinate daily kitchen operations and staff.
  • Ensure compliance with state and federal school nutrition regulations.
  • Maintain food safety and sanitation standards.
  • Order food and supplies and manage inventory.
  • Complete required food service records and reports.
  • Develop menus that meet USDA school meal guidelines.
  • Foster a positive, welcoming environment for students and staff.
  • Other duties as assigned.  

Qualifications:

  • Experience in food service, commercial cooking, or school nutrition programs preferred.
  • Leadership or supervisory experience is desirable.
  • Knowledge of food safety and sanitation practices.
  • Strong organizational and communication skills.
  • Ability to work independently and as part of a team.
  • Must meet all employment requirements established by Les Cheneaux Community Schools.

Compensation:

  • $21.00 per hour

Application Deadline:

  • 3:00 p.m. on July 15

For More Information:
Contact Bob Lohff
906-430-8191
blohff@eupschools.org


Les Cheneaux Community Schools is an equal opportunity employer.



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