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Service Director Jobs in Jackson, MI (NOW HIRING)

Marshall Opco LLC

Social Service Director

Marshall, MI · On-site

Social Service Director Facility: MediLodge of Marshall We invite you to apply and be part of a team that truly values your contribution. We offer competitive wages and are committed to fostering a ...

Singh

Dishwasher

Howell, MI · On-site

$12.25 - $15.75/hr

Wash certain pots, plans, tray, dishes and utensils by hand with specified soap and water directed by the Culinary Supervisor or Culinary Service Director. * Sweep kitchen floors, ensure kitchen ...

Singh Development Company

Dishwasher

Howell, MI · On-site

$12.25 - $15.75/hr

Wash certain pots, plans, tray, dishes and utensils by hand with specified soap and water directed by the Culinary Supervisor or Culinary Service Director. * Sweep kitchen floors, ensure kitchen ...

State of Michigan

FOOD SERVICES SUPERVISOR 12

Jackson, MI · On-site

$31.97 - $46.93/hr

The Food Service Director supervises staff and carries out goals of the Department ensuring adherence to policy directives, operating procedures, nutritional standards, safe food handling practices ...

State of Michigan

FOOD SERVICES SUPERVISOR 12

Jackson, MI · On-site

$31.97 - $46.93/hr

The Food Service Director supervises staff and carries out goals of the Department ensuring adherence to policy directives, operating procedures, nutritional standards, safe food handling practices ...

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Service Director information

See Jackson, MI salary details

$27.7K

$93.4K

$158.8K

How much do service director jobs pay per year?

As of Sep 3, 2026, the average yearly pay for service director in Jackson, MI is $93,413.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,400.00 and $109,200.00 per year, depending on experience, location, and employer.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

How do you become a service director?

To become a service director, candidates typically need several years of experience in customer service, operations, or management roles, along with strong leadership and communication skills. A bachelor's degree in business, management, or a related field is often required, and some employers may prefer candidates with industry-specific certifications or advanced degrees. Progression usually involves advancing through supervisory or managerial positions before qualifying for a service director role.
More about Service Director jobs

What are the most commonly searched types of Service jobs in Jackson, MI?

The most popular types of Service jobs in Jackson, MI are:

What job categories do people searching Service Director jobs in Jackson, MI look for?

The top searched job categories for Service Director jobs in Jackson, MI are:

What cities near Jackson, MI are hiring for Service Director jobs?

Cities near Jackson, MI with the most Service Director job openings:

Service Director jobs near you
Infographic showing various Service Director job openings in Jackson, MI as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 100% In-person job distribution, with an average salary of $93,413 per year, or $44.9 per hour.

Social Service Director

MediLodge of Marshall

Marshall, MI • On-site

Full-time

Medical, Dental, Vision, Retirement

Re-posted 12 hours ago

Job description

Social Service Director
Facility: MediLodge of Marshall
We invite you to apply and be part of a team that truly values your contribution. We offer competitive wages and are committed to fostering a workplace where growth, teamwork, and patient-centered care are at the forefront. At the end of each day, knowing that you've made a meaningful impact in the lives of our residents will be your greatest reward.
Why MediLodge?
  • Michigan's Largest Provider of long-term care skilled nursing and short-term rehabilitation services.
  • Employee Focus: We foster a positive culture where employees feel valued, trusted, and have opportunities for growth.
  • Employee Recognition: Regular acknowledgement and celebration of individual and team achievements.
  • Career Development: Opportunities for learning, training, and advancement to help you grow professionally.
  • Michigan Award Winner: Recipient of the 2023 Michigan Employer of the Year Award through the MichiganWorks! Association.

Key Benefit Package Options?
  • Medical Benefits: Affordable medical insurance options through Anthem Blue Cross Blue Shield.
  • Additional Healthcare Benefits: Dental, vision, and prescription drug insurance options via leading insurance providers.
  • Flexible Pay Options: Get paid daily, weekly, or bi-weekly through UKG Wallet.
  • Benefits Concierge: Internal company assistance in understanding and utilizing your benefit options.
  • Pet Insurance: Three options available
  • Education Assistance: Tuition reimbursement and student loan repayment options.
  • Retirement Savings with 401K.
  • HSA and FSA options
  • Unlimited Referral Bonuses.

Start a rewarding and stable career with MediLodge today!
Summary:
The Social Services Worker provides psychosocial support to residents and their families.
Qualifications:
  • Education: BSSW, MSSW preferred
  • Licenses/Certification: Licensing as required by the state of employment.
  • Experience: One year of experience in a long-term care environment.

Job Functions:
  • Provides direct psychosocial intervention.
  • Performs resident assessments at admission, upon condition change and/or annually.
  • Creates, reviews and updates care plan and progress notes.
  • Provides direct psychosocial intervention.
  • Coordinates resident visits with outside services, dental, optical, etc.
  • Attends and documents resident council meetings.
  • Assists resident's families in coping with skilled nursing placement, physical illness and disabilities of the resident, and the grieving process.
  • Works with the patient, family, and other team members to plan discharge.
  • Conducts in-service programs to educate staff regarding psychosocial issues and patient rights.
  • Supervises and guides Social Services Assistants.
  • Performs other tasks as assigned.

Knowledge/Skills/Abilities:
  • Ability to work cooperatively as a member of a team.
  • Ability to communicate effectively with residents and their family members, and at all levels of the organization.
  • Ability to maintain confidentiality.
  • Knowledge of psychosocial practices applicable to a long-term care environment.
  • Skilled in directing and motivating the workforce.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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