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Service Director Jobs in Detroit, MI (NOW HIRING)

Trinity Services Group

Food Service Director

Romulus, MI · On-site

$63 - $77/hr

The Food Service Director plans, directs and coordinates the activities associated with running a single site, stand-alone food service operation in a facility with only one kitchen and less than 1 ...

Pomeroy Living

In Service Director

Rochester Hills, MI · On-site

$80K - $90K/hr

In Service Director Join the Pomeroy Living Education Team! Pomeroy Living is seeking a dynamic and experienced In-Service Director to join our team. In this key role, you will be responsible for ...

Pomeroy Living

In Service Director

Rochester Hills, MI · On-site

In Service Director Join the Pomeroy Living Education Team! Pomeroy Living is seeking a dynamic and experienced In-Service Director to join our team. In this key role, you will be responsible for ...

Aramark

Food Service Director

Ypsilanti, MI · On-site

The Food Service Director is a management position responsible for developing and executing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers ...

Pomeroy Living

In Service Director

Rochester Hills, MI · On-site

$80K - $90K/hr

Pomeroy Living is seeking a dynamic and experienced In-Service Director to join our team. In this key role, you will be responsible for overseeing and managing the education and training programs for ...

Aramark

Food Service Director

Grosse Pointe, MI · On-site

The Food Service Director is a management position responsible for developing and executing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers ...

Pomeroy Living

In Service Director

Rochester Hills, MI · On-site

$80K - $90K/yr

Pomeroy Living is seeking a dynamic and experienced In-Service Director to join our team. In this key role, you will be responsible for overseeing and managing the education and training programs for ...

Aramark Corporation

Food Service Director

Ypsilanti, MI · On-site

$70 - $110/hr

The Food Service Director is a management position responsible for developing and executing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers ...

Aramark

Food Service Director

Ypsilanti, MI · On-site

The Food Service Director is a management position responsible for developing and executing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers ...

Aramark

Food Service Director

Ypsilanti, MI · On-site

The Food Service Director is a management position responsible for developing and executing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers ...

Aramark

Food Service Director

Grosse Pointe, MI · On-site

The Food Service Director is a management position responsible for developing and executing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers ...

Aramark

Food Service Director

Grosse Pointe, MI · On-site

The Food Service Director is a management position responsible for developing and executing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers ...

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All JobsService JobsService Director JobsService Director Jobs in Detroit, MI

Service Director information

See Detroit, MI salary details

$30.2K

$101.6K

$172.7K

How much do service director jobs pay per year?

As of Sep 5, 2026, the average yearly pay for service director in Detroit, MI is $101,643.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,700.00 and $118,800.00 per year, depending on experience, location, and employer.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

How do you become a service director?

To become a service director, candidates typically need several years of experience in customer service, operations, or management roles, along with strong leadership and communication skills. A bachelor's degree in business, management, or a related field is often required, and some employers may prefer candidates with industry-specific certifications or advanced degrees. Progression usually involves advancing through supervisory or managerial positions before qualifying for a service director role.
More about Service Director jobs

What are the most commonly searched types of Service jobs in Detroit, MI?

The most popular types of Service jobs in Detroit, MI are:

What are popular job titles related to Service Director jobs in Detroit, MI?

For Service Director jobs in Detroit, MI, the most frequently searched job titles are:

What job categories do people searching Service Director jobs in Detroit, MI look for?

The top searched job categories for Service Director jobs in Detroit, MI are:

What cities near Detroit, MI are hiring for Service Director jobs?

Cities near Detroit, MI with the most Service Director job openings:

Service Director jobs near you
Infographic showing various Service Director job openings in Detroit, MI as of August 2026, with employment types broken down into 78% Full Time, and 22% Part Time. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $101,643 per year, or $48.9 per hour.

Service Director

Feldman CDJR of Woodhaven

Woodhaven, MI • On-site

Full-time

Posted 18 days ago

Job description

Description

Job Title: Service Director

Job Summary:

We are seeking a dynamic and experienced Service Director to lead our service department and ensure the highest level of customer satisfaction. The ideal candidate will be responsible for overseeing service operations, managing staff, and implementing strategies to enhance service delivery.

Key Responsibilities:

- Develop and implement service strategies to improve customer satisfaction and operational efficiency.

- Lead, mentor, and manage the service team to achieve departmental goals and objectives.

- Monitor service performance metrics and implement improvements as needed.

- Collaborate with other departments to ensure seamless service delivery and customer experience.

- Manage budgets, forecasts, and resource allocation for the service department.

- Address customer inquiries and resolve issues in a timely and professional manner.

- Stay updated on industry trends and best practices to enhance service offerings.

Skills and Qualifications:

- Bachelor's degree in Business Administration, Management, or a related field.

- Proven experience in a service management role, preferably in a leadership capacity.

- Strong leadership and team management skills.

- Excellent communication and interpersonal abilities.

- Ability to analyze data and make informed decisions.

- Proficient in service management software and tools.

- Strong problem-solving skills and a customer-focused mindset.

We are an equal opportunity employer and welcome applications from all qualified individuals.

Requirements

- 5+ years of experience in service management

- Excellent communication and interpersonal skills

- Strong leadership and management skills

- Ability to work in a fast-paced environment

- Strong attention to detail and problem-solving skills

- Proficient in Microsoft Office and other relevant software applications

If you are a highly motivated individual with a passion for customer service and a proven track record of success in service management, we encourage you to apply for this exciting opportunity.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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