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Senior Service Jobs in Michigan (NOW HIRING)

Multiax Technologies

Be Seen First

Senior Service Technician

Grand Rapids, MI · On-site

$95K - $115K/yr

ABH Manufacturing posting on behalf of Multiax Technologies Senior Service Technician Position Overview Multiax Technologies is a leading provider of advanced manufacturing solutions based in ...

Daisy - Kalamazoo

Senior Service Technician

Kalamazoo, MI · On-site

$35 - $45/hr

Position Summary As a Senior Service Technician, you are the primary point of contact for our clients -- responsible for keeping their smart space systems running flawlessly. This role demands a ...

Daisy Co.

Senior Service Technician

Kalamazoo, MI · On-site

$35 - $45/hr

Position Summary As a Senior Service Technician, you are the primary point of contact for our clients - responsible for keeping their smart space systems running flawlessly. This role demands a ...

Caring Senior Service

In-Home Caregiver

Mount Clemens, MI · On-site

$16 - $18/hr

Caring Senior Service is urgently hiring compassionate caregivers to support seniors in Chesterfield, Clinton Township, Farmington Hills, and surrounding communities . This is more than a jobit's a ...

Caring Senior Service

In-Home Caregiver

Roseville, MI · On-site

$16 - $18/hr

Caring Senior Service is urgently hiring compassionate caregivers to support seniors in Chesterfield, Clinton Township, Farmington Hills, and surrounding communities . This is more than a jobit's a ...

Caring Senior Service

In-Home Caregiver

Chesterfield, MI · On-site

$16 - $18/hr

Caring Senior Service is urgently hiring compassionate caregivers to support seniors in Chesterfield, Clinton Township, Farmington Hills, and surrounding communities . This is more than a jobit's a ...

Detroit Housing Commission

SR Service Coordinator

Detroit, MI · On-site

$18.75 - $23.75/hr

SUMMARY The Service Coordinator (SC) is a community-focused advocate dedicated to helping Detroit Housing Commission (DHC) residents and their families achieve holistic self-sufficiency. This role ...

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Senior Service information

What are some common challenges faced by Senior Service professionals, and how can they effectively address them?

Senior Service professionals often encounter challenges such as managing complex client needs, overseeing junior staff, and ensuring high-quality service delivery under tight deadlines. Balancing operational efficiency with personalized service requires strong time-management and communication skills. Effective leaders in this role proactively foster teamwork, provide mentorship, and implement continuous process improvements to address these challenges and maintain client satisfaction.

What are the key skills and qualifications needed to thrive as a Senior Service professional, and why are they important?

To thrive as a Senior Service professional, you need extensive experience in customer service, problem-solving abilities, and often a relevant degree or equivalent experience. Familiarity with CRM systems, ticketing platforms, and industry-specific software is typically required, along with any certifications related to service management. Leadership, conflict resolution, and excellent communication are crucial soft skills that distinguish top performers in this role. These skills are vital for managing complex service issues, guiding teams, and ensuring high levels of client satisfaction.

What is a Senior Service?

A Senior Service typically refers to a professional who oversees and manages customer service operations at an advanced level. This role involves supervising service teams, resolving complex customer issues, and implementing strategies to improve service quality and efficiency. Senior Service professionals also train junior staff, analyze service data, and work closely with management to align service standards with company goals. Their experience and leadership are essential in maintaining high levels of customer satisfaction and operational excellence.

What is the difference between Senior Service vs Customer Service Representative?

AspectSenior ServiceCustomer Service Representative
Required CredentialsExperience in service roles, possibly certifications in customer service or related fieldsHigh school diploma or equivalent; on-the-job training
Work EnvironmentCall centers, service departments, client-facing rolesCall centers, retail, online support
Employer & Industry UsageService industries, corporate support teamsRetail, telecommunications, hospitality
Common Search & ComparisonSenior Service vs Customer Service Representative

Senior Service roles typically require more experience and may involve handling complex customer issues, mentoring junior staff, and overseeing service processes. Customer Service Representatives focus on assisting customers with basic inquiries and support. The senior position often involves leadership responsibilities, while the representative role emphasizes direct customer interaction.

What are the most commonly searched types of Service jobs in Michigan? The most popular types of Service jobs in Michigan are:
What cities in Michigan are hiring for Senior Service jobs? Cities in Michigan with the most Senior Service job openings:
Senior Service jobs near you
Senior Service Technician

Senior Service Technician

Multiax Technologies

Grand Rapids, MI • On-site

$95K - $115K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

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Job description

ABH Manufacturing posting on behalf of Multiax Technologies 

 

Senior Service Technician

 

Position Overview

Multiax Technologies is a leading provider of advanced manufacturing solutions based in Grandville, MI, specializing in multi-axis machining technology for clients across North America. We are seeking a skilled and experienced Senior Service Technician to ensure the optimal performance and reliability of our machinery in the field. In this role you will be central to our customers' success across a range of industries — installing, maintaining, and supporting our systems while mentoring fellow technicians and representing Multiax to our clients.

 

Main Responsibilities

•     Installation & Setup:  Plan and execute Multiax machine installations, configuring all components for proper operation, performing calibrations (alignment, leveling, and software setup), and customizing system settings to each client's production requirements.

•     Preventative Maintenance:  Execute comprehensive preventative maintenance schedules to reduce downtime and extend equipment life, regularly inspecting mechanical, electrical, and software systems to catch issues early and upgrading hardware and software to keep systems current.

•     Diagnostics & Repairs:  Perform in-depth diagnostics on mechanical breakdowns, electrical faults, and software errors, using advanced tools and methods to resolve problems quickly and cost-effectively, and document processes and solutions to build the company's knowledge base.

•     Collaboration & Teamwork:  Coordinate with sales, engineering, retrofit, and customer support to ensure seamless service delivery; mentor other technicians and share best practices; and represent the company at trade shows, conferences, and customer events.

•     Customer Support & Engagement:  Serve as a point of contact for customers experiencing technical issues, providing prompt and thorough assistance, educating them on operation, troubleshooting, and maintenance, and building strong relationships that support long-term partnerships.

•     Technical Training:  Conduct hands-on training for customer staff covering system operation, safety protocols, and routine maintenance; contribute to training materials such as manuals, step-by-step guides, and video tutorials; and stay current on new features and technologies.

•     Documentation & Reporting:  Maintain detailed records of every service visit, including issues identified, actions taken, and parts replaced; create and share service reports with customers and internal teams; and help build technical documentation such as troubleshooting guides and maintenance checklists.

 

 

Skills

•     Strong technical knowledge of CNC systems and automation technologies.

•     Excellent leadership and team management skills.

•     Outstanding customer service and communication abilities.

•     Strong analytical and problem-solving skills.

•     Ability to work under pressure and manage multiple tasks simultaneously.

 

Experience

•     Bachelor's degree in engineering, Business Administration, or a related field.

•     Minimum of 5 years of experience in a service role, preferably in the CNC automation or manufacturing industry.

•     Willingness to travel as needed.

 

Compensation:

At Multiax we believe in offering competitive compensation to motivate and retain our employees. More information will be given throughout the process.
Multiax provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, or genetics. In addition to federal law requirements, Multiax complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Company Description

About Multiax Technologies
Multiax Technologies is the North American dealer and service partner for Multiax International, an Italian builder of large-format, multi-axis CNC machining centers. From our Grandville, Michigan facility we assemble, integrate, install, and service machines that run in commercial door plants and aerospace composites shops across the U.S. and Canada. We're a small, hands-on team where every builder sees a machine from bare frame to runoff — not one station on a line.
The Multiax facility includes 7,400 square feet of warehouse/showroom space where CNC machines are set up for performing customer sales discussions, training, and demos. We have a large spare parts area for organizing and shipping spare parts as needed by our customers. In addition, 1,200 square feet of office space with conference and training room.