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Senior Service Jobs in Michigan (NOW HIRING)

EnerSys

Senior Service Coordinator

Novi, MI · On-site

With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products. What We're Offering * Paid time off ...

Detroit Housing Commission

SR Service Coordinator

Detroit, MI · On-site

$18.75 - $23.75/hr

SUMMARY The Service Coordinator (SC) is a community-focused advocate dedicated to helping Detroit Housing Commission (DHC) residents and their families achieve holistic self-sufficiency. This role ...

Caring Senior Service

CNA

Plymouth, MI · On-site

$16 - $18/hr

Caring Senior Service Locations Served: Farmington Hill, Detroit, Novi, and surrounding areas Pay: $16-$18/hr | Flexible Schedules | Bi-Weekly Pay | Urgently Hiring We are hiring CNAs, Caregivers ...

Caring Senior Service

CNA

Farmington Hills, MI · On-site

$16 - $18/hr

Caring Senior Service Locations Served: Farmington Hill, Detroit, Novi, and surrounding areas Pay: $16-$18/hr | Flexible Schedules | Bi-Weekly Pay | Urgently Hiring We are hiring CNAs, Caregivers ...

Caring Senior Service

CNA

Trenton, MI · On-site

$16 - $18/hr

Caring Senior Service Locations Served: Farmington Hill, Detroit, Novi, and surrounding areas Pay: $16-$18/hr | Flexible Schedules | Bi-Weekly Pay | Urgently Hiring We are hiring CNAs, Caregivers ...

Caring Senior Service

CNA

Novi, MI · On-site

$16 - $18/hr

Caring Senior Service Locations Served: Farmington Hill, Detroit, Novi, and surrounding areas Pay: $16-$18/hr | Flexible Schedules | Bi-Weekly Pay | Urgently Hiring We are hiring CNAs, Caregivers ...

Caring Senior Service

CNA

Mount Clemens, MI · On-site

$16 - $18/hr

Caring Senior Service Locations Served: Farmington Hill, Detroit, Novi, and surrounding areas Pay: $16-$18/hr | Flexible Schedules | Bi-Weekly Pay | Urgently Hiring We are hiring CNAs, Caregivers ...

Caring Senior Service

Home Health Aide

Canton, MI · On-site

$16 - $18/hr

Why Caring Senior Service At Caring Senior Service, we believe great care starts with caregivers who feel supported, heard, and appreciated. That's why we've built a culture focused on respect ...

Caring Senior Service

Home Health Aide

Brighton, MI · On-site

$16 - $18/hr

Why Caring Senior Service At Caring Senior Service, we believe great care starts with caregivers who feel supported, heard, and appreciated. That's why we've built a culture focused on respect ...

Caring Senior Service

Home Health Aide

Trenton, MI · On-site

$16 - $18/hr

Why Caring Senior Service At Caring Senior Service, we believe great care starts with caregivers who feel supported, heard, and appreciated. That's why we've built a culture focused on respect ...

Caring Senior Service

Home Health Aide

Livonia, MI · On-site

$16 - $18/hr

Why Caring Senior Service At Caring Senior Service, we believe great care starts with caregivers who feel supported, heard, and appreciated. That's why we've built a culture focused on respect ...

Caring Senior Service

Home Health Aide

Lansing, MI · On-site

$16 - $18/hr

Why Caring Senior Service At Caring Senior Service, we believe great care starts with caregivers who feel supported, heard, and appreciated. That's why we've built a culture focused on respect ...

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Senior Service information

What are some common challenges faced by senior service professionals, and how can they effectively address them?

Senior Service professionals often encounter challenges such as managing complex client needs, overseeing junior staff, and ensuring high-quality service delivery under tight deadlines. Balancing operational efficiency with personalized service requires strong time-management and communication skills. Effective leaders in this role proactively foster teamwork, provide mentorship, and implement continuous process improvements to address these challenges and maintain client satisfaction.

What are the key skills and qualifications needed to thrive as a senior service professional, and why are they important?

To thrive as a Senior Service professional, you need extensive experience in customer service, problem-solving abilities, and often a relevant degree or equivalent experience. Familiarity with CRM systems, ticketing platforms, and industry-specific software is typically required, along with any certifications related to service management. Leadership, conflict resolution, and excellent communication are crucial soft skills that distinguish top performers in this role. These skills are vital for managing complex service issues, guiding teams, and ensuring high levels of client satisfaction.

What is a senior service?

A Senior Service typically refers to a professional who oversees and manages customer service operations at an advanced level. This role involves supervising service teams, resolving complex customer issues, and implementing strategies to improve service quality and efficiency. Senior Service professionals also train junior staff, analyze service data, and work closely with management to align service standards with company goals. Their experience and leadership are essential in maintaining high levels of customer satisfaction and operational excellence.

What is the difference between Senior Service vs Customer Service Representative?

AspectSenior ServiceCustomer Service Representative
Required CredentialsExperience in service roles, possibly certifications in customer service or related fieldsHigh school diploma or equivalent; on-the-job training
Work EnvironmentCall centers, service departments, client-facing rolesCall centers, retail, online support
Employer & Industry UsageService industries, corporate support teamsRetail, telecommunications, hospitality
Common Search & ComparisonSenior Service vs Customer Service Representative

Senior Service roles typically require more experience and may involve handling complex customer issues, mentoring junior staff, and overseeing service processes. Customer Service Representatives focus on assisting customers with basic inquiries and support. The senior position often involves leadership responsibilities, while the representative role emphasizes direct customer interaction.

What are the most commonly searched types of Service jobs in Michigan? The most popular types of Service jobs in Michigan are:
What cities in Michigan are hiring for Senior Service jobs? Cities in Michigan with the most Senior Service job openings:
Senior Service jobs near you
Infographic showing various Senior Service job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Senior Service Coordinator

EnerSys

Novi, MI • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

EnerSys rating

7.7

Company rating: 7.7 out of 10

Based on 55 frontline employees who took The Breakroom Quiz

200th of 538 rated manufacturers

Job description

EnerSys is a global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products. 

What We're Offering

  • Paid time off plus paid holidays
  • Medical/dental/vision insurance plan
  • Life insurance, short/long term disability, tuition reimbursement, flex spending, and employee stock purchase plan
  • 401K plan
  • Culture: We value and strive for excellence in all that we do through innovative technology by creating long lasting relationships with our stakeholders, co-workers, and customers. We continually strive to foster teamwork, engagement and enhance our employee's skills and competence by providing appropriate training.

Compensation Range: 28.00-35.00 hourly plus sales bonus 

Compensation may vary based on applicant's work experience, education level, skill set, and/or location.  

Job Purpose

Job Purpose

Coordinate and execute administrative and supportive account, sales and service activities. Handle questions, complaints, and requests from customers, within company policies and procedures, in order to support the unit in realizing commercial objectives and contribute to customer satisfaction.

Essential Duties and Responsibilities

Responsibilities

  • Enter inventory receipts and shipments in computer system and participate in physical inventory two times per year minimum, including reconciliation.
  • Sales order management, enter sales orders as quote, provide order status, scheduled ship date, actual ship date, pro number, proof of deliver, etc. Assist in resolution of order related issues. Coordinate service and installation for Stationary products, handle freight damage, product returns, credits and parts shortages and complete quality alerts and work with Customer Service Specialist to bring to resolution.
  • Follow ISO procedures, document control, and provide general administrative support.
  • This position could include supervisory responsibilities.
  • Perform other duties as assigned.
Qualifications

Required Qualifications

Education:     

  • High School Diploma or equivalent

Experience:    

  • 5 years order entry experience or equivalent experience

Other Requirements

  • English language proficiency
  • Knowledge of software, intermediate to advanced MS Excel skills
  • Ability to work independently on multiple projects simultaneously
  • Detail-oriented, even during repetitive tasks, very well organized
  • A positive, proactive approach to problem-solving.

Desirable Qualifications and Skills

  • Associates or Bachelor's Degree in Administration, Commerce, or Finance

General Job Requirements

  • This position will work in an office setting; expect minimal physical demands
General Job Requirements
  • Generic

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  

Know Your Rights

Know Your Rights (Spanish)

We use artificial intelligence to screen, assess and select applicants for open positions, including for the purposes of reviewing and ranking application materials and scoring answers to application questions. Accordingly, decisions about your application and eligibility for employment with EnerSys may be made based exclusively on the automated processing of the personal information that you submit in your application materials.

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