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Service Director Jobs in Michigan (NOW HIRING)

Baker Auto Group

Service Director

Grand Rapids, MI

We are seeking an experienced Service Director who can take over all facets of a service department and elevate the team to the highest level of performance. If you have a proven track record of ...

Baker Auto Group

Service Director

Grand Rapids, MI

We are seeking an experienced Service Director who can take over all facets of a service department and elevate the team to the highest level of performance. If you have a proven track record of ...

Baker Auto Group

Service Director

Grand Rapids, MI · On-site

We are seeking an experienced Service Director who can take over all facets of a service department and elevate the team to the highest level of performance. If you have a proven track record of ...

Pomeroy Living

In Service Director

Rochester, MI

$80K - $90K/hr

In Service Director Join the Pomeroy Living Education Team! Pomeroy Living is seeking a dynamic and experienced In-Service Director (RN) to join our team. In this key role, you will be responsible ...

Pomeroy Living

In Service Director

Rochester Hills, MI · On-site

In Service Director Join the Pomeroy Living Education Team! Pomeroy Living is seeking a dynamic and experienced In-Service Director to join our team. In this key role, you will be responsible for ...

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Service Director information

See Michigan salary details

$26.6K

$89.5K

$152.1K

How much do service director jobs pay per year?

As of Jul 17, 2026, the average yearly pay for service director in Michigan is $89,489.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,400.00 and $104,600.00 per year, depending on experience, location, and employer.

What does a Service Director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a Service Director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a Service Director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

What Is a Service Director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

More about Service Director jobs
What are the most commonly searched types of Service jobs in Michigan? The most popular types of Service jobs in Michigan are:
What are popular job titles related to Service Director jobs in Michigan? For Service Director jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Service Director jobs in Michigan look for? The top searched job categories for Service Director jobs in Michigan are:
What cities in Michigan are hiring for Service Director jobs? Cities in Michigan with the most Service Director job openings:
Service Director jobs near you
Infographic showing various Service Director job openings in Michigan as of July 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $89,489 per year, or $43 per hour.

Service Director

Baker Auto Group

Grand Rapids, MI

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Job description

At Baker Auto Group, our organization continues to grow and we are looking for the best-of-the-best to grow with us. We are seeking an experienced Service Director who can take over all facets of a service department and elevate the team to the highest level of performance. If you have a proven track record of maximizing Technician proficiency and
customer satisfaction, all while driving additional gross profit, your next job awaits!

What the right candidate brings to the table:

  •  You’ve done this job before. You have the playbook and you know how to execute.
  •  You have turned an average service department into a best-in-class money maker.
  •  You are not the person needing the training, you are the person doing the training.
  •  You know how to recruit, staff and motivate every person in the department.

Job Responsibilities:

Coaching and Leadership

  • Oversees staffing levels and promotes associate engagement by recruiting, hiring, training, coaching, evaluating, motivating and rewarding Service Department personnel.
  • Communicates departmental and individual goals and objectives to ensure a mutual understanding of job expectations and requirements.
  • Pushes accountability through all levels of the department; addresses under-performers with urgency.
  • Knows the developmental needs of team members; makes training a priority.
  • Is always recruiting, attracting top talent to the dealership.
  • Supports fellow managers with solutions that benefit the entire dealership.

 Customer Satisfaction

  • Expects to lead in CSI performance and instills the same expectation in every team member.
  • Puts the customer experience at the forefront; does not allow it to be compromised by conflicting policies, pay plans or individuals.
  • Uses customer feedback to identify deficiencies and implement corrective actions. Operational Excellence

Operational Excellence

  • Builds the optimal shop structure and work distribution processes for maximizing Technician productivity.
  • Develops and trains Advisors to achieve the very best RO Quantity and Quality.
  • Designs and implements processes that are clear, sustainable and drive the desired outcomes.
  • Attacks areas of waste; keeps receivables, unapplied time and policy expense within guides.
  • Generates expected profits by controlling pricing, productivity, personnel expense and operating expense.
  • Ensures the department and personnel remain compliant with company, factory and government policy and regulations.

Skills & Qualifications:

  • 10 years of experience in the retail automotive service and parts business
  • 5 years of experience as a Service Manager/Director.
  • Experience with the CDK dealer management system is a bonus.
  • A current valid driver’s license and insurability rating is required
  • High School Diploma or equivalent; College degree is preferred.

Benefits Include:

  • Company vehicle
  • Health, dental, life and vision insurance
  • 401(k)
  • Paid Time-Off
  • Continued professional development

Apply