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Service Desk Manager Jobs in Washington (NOW HIRING)

Integral

Help Desk Manager

Tysons, VA · On-site

$120K - $135K/yr

Manage and mentor service desk staff, ensuring they are well-trained and equipped to handle inquiries and technical issues effectively. * Oversee the daily operation of the service desk to include ...

Integral

Help Desk Manager

Tysons Corner, VA · On-site

$120K - $135K/yr

Manage and mentor service desk staff, ensuring they are well-trained and equipped to handle inquiries and technical issues effectively. * Oversee the daily operation of the service desk to include ...

Integral

Help Desk Manager

Fort George G Meade, MD

$120K - $135K/yr

Manage and mentor service desk staff, ensuring they are well-trained and equipped to handle inquiries and technical issues effectively. * Oversee the daily operation of the service desk to include ...

New

NeevSys Inc

Help Desk Manager

Rockville, MD · On-site

Help Desk Manager / Service Desk Lead Location: Silver Spring, MD, Hybrid Work Schedule: Monday through Friday, 8:30 AM to 5:00 PM ET Customer: U.S. Food and Drug Administration, FDA CDER Employment ...

GDIT

Scientific IT Service Desk Manager

Bethesda, MD

$131K - $178K/yr

No GDIT is seeking a Scientific IT Service Desk Manager to join our program supporting the biomedical research community for our customer with the National Heart, Lung, and Blood Institute (NHLBI) at ...

GDIT

Scientific IT Service Desk Manager

Bethesda, MD

$97K - $132K/yr

No GDIT is seeking a Scientific IT Service Desk Manager to join our program supporting the biomedical research community for our customer with the National Heart, Lung, and Blood Institute (NHLBI) at ...

GDIT

IT Service Desk Team Lead

Bethesda, MD · Hybrid

$83K - $113K/yr

Customer Communications, Help Desk Management, ServiceNow Ticketing System Certifications: None Experience: 5 + years of related experience US Citizenship Required: No NIH IT Service Desk Team Lead ...

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Service Desk Manager information

See Washington salary details

$41.3K

$107.1K

$177.8K

How much do service desk manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for service desk manager in Washington is $107,051.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,400.00 and $127,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn between $60,000 and $100,000 annually, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and leadership abilities to oversee support teams and ensure service quality.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What are the most commonly searched types of Service Desk jobs in Washington?

The most popular types of Service Desk jobs in Washington are:

What are popular job titles related to Service Desk Manager jobs in Washington?

For Service Desk Manager jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Service Desk Manager jobs in Washington look for?

The top searched job categories for Service Desk Manager jobs in Washington are:

What cities in Washington are hiring for Service Desk Manager jobs?

Cities in Washington with the most Service Desk Manager job openings:

Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $107,051 per year, or $51.5 per hour.

Help Desk Manager

Integral

Tysons, VA • On-site

$120K - $135K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

Job description

Overview
The Help Desk Manager is responsible for overseeing help desk operations and ensuring customer satisfaction for the Defense Nuclear Facilities Safety Board (DNFSB).
Responsibilities
  • Plan and implement the appropriate IT capacity (Resource Capacity Management, Service Capacity Management, and Business Capacity Management) while helping ensure that information & technology services achieve expected levels of performance.
  • Manage and mentor service desk staff, ensuring they are well-trained and equipped to handle inquiries and technical issues effectively.
  • Oversee the daily operation of the service desk to include monitoring performance metrics and service level agreements (SLAs).
  • Responsible for identifying and implementing service improvement initiatives.
  • Coordinate with other IT sections to resolve issues and ensure that the service desk continually evolves to meet changing business needs.
  • Analyze performance data to identify trends and areas of improvement to provide regular reports to management on service desk performance.

Qualifications
Required:
  • Bachelor's Degree with 5 years of experience in IT support
  • 2 years of support as a Help Desk Manager
  • ITIL v4 Certified
  • Secret Clearance

Preferred:
  • Experience in implementing ITIL-based methods of using industry-recognized Service Desk ticket management software.

Salary range: $120,000 - $135,000
This role is in the proposal stage. The above salary range represents a general guideline. Integral Federal considers a number of factors when determining base salary offers, such as the scope and responsibilities of the position and the candidate's experience, education, skills, and current market conditions.
Depending on the position, employees may be eligible for overtime, shift differential, and/or discretionary bonuses in addition to base pay.
Company Overview
Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver positive outcomes. Since our founding in 1998, we have helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success. The forward-leaning solutions we deliver are tailored to each mission with a focus on keeping our nation safe and secure.
Integral is headquartered in McLean, VA and serves clients throughout the country.
We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k). Give us a try and become part of a curated group of professionals at Integral Federal!
Our package also includes:
• Medical, Dental & Vision Insurance
• Flexible Spending Accounts
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• Paid Time Off & Holidays
• Earned Bonuses & Awards
• Professional Training Reimbursement
• Employee Assistance Program
Equal Opportunity Employer/Protected Veteran/Disability

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