Deal Desk Analyst
Lehi, UT · On-site
$19.25 - $26.25/hr
Perform to a specified set of metrics and service levels. * Responsible for adherence to and ... Deal Desk. * Experience drafting and analyzing binding sales agreements. * Ability to work ...
Deal Desk Analyst
Lehi, UT · On-site
$19.25 - $26.25/hr
Perform to a specified set of metrics and service levels. * Responsible for adherence to and ... Deal Desk. * Experience drafting and analyzing binding sales agreements. * Ability to work ...
Deal Desk Analyst
Lehi, UT · On-site
$19.25 - $26.25/hr
Perform to a specified set of metrics and service levels. * Responsible for adherence to and ... Deal Desk. * Experience drafting and analyzing binding sales agreements. * Ability to work ...
Deal Desk Analyst
Lehi, UT · On-site
$19.25 - $26.25/hr
Perform to a specified set of metrics and service levels. * Responsible for adherence to and ... Deal Desk. * Experience drafting and analyzing binding sales agreements. * Ability to work ...
Deal Desk Analyst
Lehi, UT · On-site
$19.25 - $26.25/hr
Perform to a specified set of metrics and service levels. * Responsible for adherence to and ... Deal Desk. * Experience drafting and analyzing binding sales agreements. * Ability to work ...
Deal Desk Analyst
Lehi, UT · On-site
$19.25 - $26.25/hr
Perform to a specified set of metrics and service levels. * Responsible for adherence to and ... Deal Desk. * Experience drafting and analyzing binding sales agreements. * Ability to work ...
Help Desk Analyst
Hill Air Force Base, UT · On-site
$61K - $104K/yr
... Desk System Administrator at our Hill Air Force Base, Utah location ... The selected candidate will join our Information Services team and have an important role in ...
Help Desk Analyst
Hill Air Force Base, UT · On-site
$61K - $104K/yr
... Desk System Administrator at our Hill Air Force Base, Utah location ... The selected candidate will join our Information Services team and have an important role in ...
Deal Desk Analyst
Lehi, UT · On-site
$19.25 - $26.25/hr
Perform to a specified set of metrics and service levels. Responsible for adherence to and ... Deal Desk. * Experience drafting and analyzing binding sales agreements. * Ability to work ...
Deal Desk Analyst
Lehi, UT · On-site
$19.25 - $26.25/hr
Perform to a specified set of metrics and service levels. Responsible for adherence to and ... Deal Desk. * Experience drafting and analyzing binding sales agreements. * Ability to work ...
Deal Desk Analyst
Lehi, UT · On-site
$107K - $186K/yr
The Opportunity Join Adobe as a Deal Desk Analyst in Lehi, UT, leading first-line approvals for ... Ensure performance is aligned with identified metrics and service levels. What you need to succeed
Deal Desk Analyst
Lehi, UT · On-site
$107K - $186K/yr
The Opportunity Join Adobe as a Deal Desk Analyst in Lehi, UT, leading first-line approvals for ... Ensure performance is aligned with identified metrics and service levels. What you need to succeed
Service Desk
Salt Lake City, UT · On-site
... are seeking a Service Desk professional to support their clients. The role involves answering ... and analytical skills to effectively resolve challenging incidents. • Supports L1 agents in ...
Service Desk
Salt Lake City, UT · On-site
... are seeking a Service Desk professional to support their clients. The role involves answering ... and analytical skills to effectively resolve challenging incidents. • Supports L1 agents in ...
Deal Desk Analyst
$107K - $186K/yr
The Opportunity Join Adobe as a Deal Desk Analyst in Lehi, UT, leading first-line approvals for ... Ensure performance is aligned with identified metrics and service levels. What you need to succeed
Deal Desk Analyst
$107K - $186K/yr
The Opportunity Join Adobe as a Deal Desk Analyst in Lehi, UT, leading first-line approvals for ... Ensure performance is aligned with identified metrics and service levels. What you need to succeed
Deal Desk Analyst
$83K - $150K/yr
The Opportunity Join Adobe as a Deal Desk Analyst in Lehi, UT, leading first-line approvals for ... Ensure performance is aligned with identified metrics and service levels. What you need to succeed
Deal Desk Analyst
$83K - $150K/yr
The Opportunity Join Adobe as a Deal Desk Analyst in Lehi, UT, leading first-line approvals for ... Ensure performance is aligned with identified metrics and service levels. What you need to succeed
Deal Desk Analyst
Lehi, UT · On-site
$83K - $150K/yr
The Opportunity Join Adobe as a Deal Desk Analyst in Lehi, UT, leading first-line approvals for ... Ensure performance is aligned with identified metrics and service levels. What you need to succeed
Deal Desk Analyst
Lehi, UT · On-site
$83K - $150K/yr
The Opportunity Join Adobe as a Deal Desk Analyst in Lehi, UT, leading first-line approvals for ... Ensure performance is aligned with identified metrics and service levels. What you need to succeed
Client Support Desk Analyst
Salt Lake City, UT · On-site
$60K - $75K/yr
The Client Service Desk is the hub of the organization as we interact with multiple departments and ... Analyze, troubleshoot, and resolve complex application issues * Triage cases to isolate issues and ...
Quick apply
Client Support Desk Analyst
Salt Lake City, UT · On-site
$60K - $75K/yr
The Client Service Desk is the hub of the organization as we interact with multiple departments and ... Analyze, troubleshoot, and resolve complex application issues * Triage cases to isolate issues and ...
Deal Desk Analyst 3
Lehi, UT · Hybrid
$40.89/hr
We are seeking an Deal Desk Analyst to support the successful structuring, review, and approval of ... Monitor and maintain adherence to established policies, procedures, service levels, and performance ...
Deal Desk Analyst 3
Lehi, UT · Hybrid
$40.89/hr
We are seeking an Deal Desk Analyst to support the successful structuring, review, and approval of ... Monitor and maintain adherence to established policies, procedures, service levels, and performance ...
Service Desk Support
South Jordan, UT · On-site
$19 - $25.50/hr
Service Desk Support Service Desk Support (Assistive) A Service Desk Engineer requiring over 5+ years of experience in End User Computing, Microsoft Windows Technologies, Active Directory, and ...
Service Desk Support
South Jordan, UT · On-site
$19 - $25.50/hr
Service Desk Support Service Desk Support (Assistive) A Service Desk Engineer requiring over 5+ years of experience in End User Computing, Microsoft Windows Technologies, Active Directory, and ...
Service Desk
Salt Lake City, UT · On-site
... service requests. * Requests handled include support of hardware, software, client and COTS ... Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
Service Desk
Salt Lake City, UT · On-site
... service requests. * Requests handled include support of hardware, software, client and COTS ... Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
Service Desk
Salt Lake City, UT · On-site
... service requests. Requests handled include support of hardware, software, client and COTS ... Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
Service Desk
Salt Lake City, UT · On-site
... service requests. Requests handled include support of hardware, software, client and COTS ... Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
Service Desk
Salt Lake City, UT · On-site
... service requests. • Requests handled include support of hardware, software, client and COTS ... and analytical skills to effectively resolve challenging incidents. • Supports L1 agents in ...
Service Desk
Salt Lake City, UT · On-site
... service requests. • Requests handled include support of hardware, software, client and COTS ... and analytical skills to effectively resolve challenging incidents. • Supports L1 agents in ...
Tech Service Desk
Salt Lake City, UT · On-site
... the Service Desk. • Support multiple clients through customer service professionalism and insight. • Become multi-skilled as workload changes occur within the Service Centre. • Champion ...
Tech Service Desk
Salt Lake City, UT · On-site
... the Service Desk. • Support multiple clients through customer service professionalism and insight. • Become multi-skilled as workload changes occur within the Service Centre. • Champion ...
Tech Service Desk
Salt Lake City, UT · On-site
Understand various media sources that interface with the Service Desk. Support multiple clients through customer service professionalism and insight. Become multi-skilled as workload changes occur ...
Tech Service Desk
Salt Lake City, UT · On-site
Understand various media sources that interface with the Service Desk. Support multiple clients through customer service professionalism and insight. Become multi-skilled as workload changes occur ...
Service Desk Support (Assistive)
South Jordan, UT · On-site
$19 - $25.50/hr
Service Desk Support (Assistive) A Service Desk Engineer requiring over 5+ years of experience in End User Computing, Microsoft Windows Technologies, Active Directory, and assistive technology ...
Service Desk Support (Assistive)
South Jordan, UT · On-site
$19 - $25.50/hr
Service Desk Support (Assistive) A Service Desk Engineer requiring over 5+ years of experience in End User Computing, Microsoft Windows Technologies, Active Directory, and assistive technology ...
The IT Service Desk supports over 6,000 users mainly Provo MTC employees, volunteers, missionaries ... Analyst 1 and staff when requested May include other temporary assigned duties at the MTC (e.g ...
The IT Service Desk supports over 6,000 users mainly Provo MTC employees, volunteers, missionaries ... Analyst 1 and staff when requested May include other temporary assigned duties at the MTC (e.g ...
Service Desk Analyst information
See Utah salary details
$13.13 - $14.90
3% of jobs
$14.90 - $16.67
8% of jobs
$18 is the 25th percentile. Wages below this are outliers.
$16.67 - $18.44
18% of jobs
$18.44 - $20.21
18% of jobs
The median wage is $20.55 / hr.
$20.21 - $21.98
14% of jobs
$23.66 is the 75th percentile. Wages above this are outliers.
$21.98 - $23.75
15% of jobs
$23.75 - $25.52
9% of jobs
$25.52 - $27.29
6% of jobs
$27.29 - $29.07
3% of jobs
$29.07 - $30.84
3% of jobs
$30.84 - $32.61
2% of jobs
$13
$21
$32
How much do service desk analyst jobs pay per hour?
As of Aug 21, 2026, the average hourly pay for service desk analyst in Utah is $21.93, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $24.52 per hour, depending on experience, location, and employer.
What is a service desk analyst?
A Service Desk Analyst is an IT professional responsible for providing technical support and assistance to end-users within an organization. They act as the first point of contact for users experiencing issues with hardware, software, or other computer systems. Service Desk Analysts diagnose problems, offer solutions, and escalate complex issues to higher-level IT staff if necessary. Their role is essential in ensuring smooth and efficient IT operations and helping users resolve issues quickly.
What are the key skills and qualifications needed to thrive as a service desk analyst, and why are they important?
To thrive as a Service Desk Analyst, you need a solid understanding of IT fundamentals, troubleshooting techniques, and typically a relevant certification like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and standard operating systems is often required. Strong communication, patience, and problem-solving abilities are essential soft skills for effectively assisting users and collaborating with technical teams. These skills ensure prompt, accurate support and maintain high levels of user satisfaction within the organization.
What are some common challenges service desk analysts face when handling high volumes of support tickets?
Service Desk Analysts often encounter challenges during periods of high ticket volume, such as prioritizing urgent issues, managing time efficiently, and maintaining effective communication with users. Balancing multiple requests while ensuring quality service can be demanding, but leveraging ticketing systems, clear documentation, and collaboration with team members helps manage workloads. Regular training on technical troubleshooting and customer service skills also prepares analysts to address a broad range of issues swiftly and professionally.
What is the difference between Service Desk Analyst vs Help Desk Technician?
| Aspect | Service Desk Analyst | Help Desk Technician |
|---|---|---|
| Certifications | ITIL, CompTIA A+ | CompTIA A+, HDI Support Center Analyst |
| Work Environment | Corporate IT, enterprise support | Help desk, technical support centers |
| Industry Usage | Business, IT services | IT support, customer service |
| Common Tasks | Troubleshooting, incident management, user support | Issue resolution, basic troubleshooting, ticket logging |
Both roles involve technical support, but Service Desk Analysts typically handle more complex issues and perform incident management in a corporate environment, while Help Desk Technicians focus on basic troubleshooting and user support in support centers.
Is a service desk analyst an entry level job?
A service desk analyst is often considered an entry-level position in IT support, suitable for individuals with basic technical knowledge and strong communication skills. It typically requires familiarity with ticketing systems, troubleshooting, and customer service, and may serve as a stepping stone to more advanced IT roles.
What is the average salary for a service desk analyst in the US?
The average salary for a service desk analyst in the US is approximately $45,000 to $55,000 per year, depending on experience, location, and certifications such as CompTIA A+ or ITIL. Entry-level roles may start lower, while experienced analysts with specialized skills can earn higher salaries.
More about Service Desk Analyst jobs
What are popular job titles related to Service Desk Analyst jobs in Utah?
For Service Desk Analyst jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Service Desk Analyst jobs in Utah look for?
The top searched job categories for Service Desk Analyst jobs in Utah are:
What cities in Utah are hiring for Service Desk Analyst jobs?
Cities in Utah with the most Service Desk Analyst job openings:
$19.25 - $26.25/hr
Other
Re-posted 21 days ago
Job description
Software Guidance & Assistance, Inc., (SGA), is searching for a Deal Desk Analyst for a contract assignment with one of our premier SaaS clients in Lehi, UT. 3 days per week in office.
The primary focus of this position will be to help structure profitable and compliant transactions that address the needs of a diverse set of internal corporate customers, maximize revenue, and increase the effectiveness and productivity of the North America Digital Marketing Sales force. This role will act in a fiduciary capacity in managing first line approvals for the deal approval process, including deal structuring and accelerating deal closures. This will be accomplished by meeting with your sales teams to identify Customers' critical business issues and assist in structuring transaction that meet both internal requirements and the Customer's needs.
Responsibilities:
Required Skills:
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at . #LI-SH1
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.
The primary focus of this position will be to help structure profitable and compliant transactions that address the needs of a diverse set of internal corporate customers, maximize revenue, and increase the effectiveness and productivity of the North America Digital Marketing Sales force. This role will act in a fiduciary capacity in managing first line approvals for the deal approval process, including deal structuring and accelerating deal closures. This will be accomplished by meeting with your sales teams to identify Customers' critical business issues and assist in structuring transaction that meet both internal requirements and the Customer's needs.
Responsibilities:
- Manage the day to day deal approval process, meet with sales teams, communicate via documented business case with cross-functional stakeholders to articulate deal value in a consistent manner.
- Draft and certify customer contracts.
- Perform to a specified set of metrics and service levels.
- Responsible for adherence to and compliance with policy and procedures.
- Interact with internal stakeholders, including but not limited to Legal, Sales Operations, Sales Finance, Revenue Assurance, Business Units, Order Management, Credit and other functions.
- Regularly communicate with your sales teams to ensure consistent application of process and policy.
- Ensure that transactions adhere to internal revenue recognition policies and operational guidelines.
- Prepare in-quarter deal status and communication to management.
- Evaluate current processes and offer recommendations for areas of improvement.
Required Skills:
- Bachelors in Finance or Accounting or equivalent experience
- Proven experience in FP and A, Sales Finance, Sales Operations or Deal Desk.
- Experience drafting and analyzing binding sales agreements.
- Ability to work independently in a fast paced environment.
- Demonstrated capability to build strong working relationships with internal stakeholders.
- Experience in structuring multi-element contracts including subscriptions, licenses, services and support.
- Proficient in software revenue recognition accounting, SOP 97-2 and related.
- Strong communication, organizational and problem-solving skills.
- Excellent oral and written communication skills
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at . #LI-SH1
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.
About Software Guidance & Assistance
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