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Service Designer Jobs (NOW HIRING)

BNY

Vice President, Service Designer

Manhattan, NY · On-site

$93K/yr

VP, Service Designer: At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global ...

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How much do service designer jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for service designer in the United States is $23.71, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $24.04 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service designer, and why are they important?

To thrive as a Service Designer, you need expertise in user-centered design, journey mapping, and problem-solving, typically supported by a degree in design, human-computer interaction, or a related field. Proficiency with tools like Sketch, Figma, Miro, and experience with prototyping and research methodologies are highly valued. Strong collaboration, communication, and facilitation skills distinguish top performers in this role. These abilities are crucial for creating seamless, impactful service experiences that effectively address user and business needs.

What is a service designer?

A service designer researches customer behavior and common customer responses to particular experiences, then creates new processes to improve observed issues. Service design is similar to product or industrial design in manufacturing or user experience (UX) in the software industry. However, the focal point is customer service experiences — both online and in-person. As a service designer, your job duties include observing customers at various touch points throughout the service experience, identifying problem areas through key performance indicators, and proposing changes and improvements to the service experience.

What is the difference between Service Designer vs UX Designer?

AspectService DesignerUX Designer
Required CredentialsTypically a degree in design, service design, or related fields; certifications in service design methodsDegree in UX/UI design, human-computer interaction, or related fields; certifications in UX tools and methodologies
Work EnvironmentCollaborates across departments like marketing, operations, and IT to design end-to-end servicesFocuses on digital interfaces, websites, and apps, working closely with developers and product teams
Employer & Industry UsageUsed in service-oriented industries like healthcare, finance, and governmentCommon in tech, software, and digital product companies

While both roles focus on improving user experiences, Service Designers take a holistic approach to designing entire service ecosystems, whereas UX Designers concentrate on optimizing digital interfaces. Understanding these differences helps organizations assign the right talent for their specific needs.

Are service designers in demand?

Service designers are in increasing demand as organizations focus on improving customer experience and operational efficiency. They often work in cross-functional teams, utilizing skills in user research, process mapping, and design tools, with job growth expected to continue as digital transformation accelerates across industries.

How does a service designer typically collaborate with other departments during a project?

Service Designers work closely with cross-functional teams, including product managers, UX/UI designers, developers, and business analysts, to ensure that service solutions are user-centered and feasible. Throughout a project, they facilitate workshops, gather user insights, and co-create service blueprints with stakeholders from various departments. Effective collaboration is essential, as Service Designers often act as a bridge between user needs and organizational goals, ensuring that the end-to-end service experience aligns with business objectives and technical constraints.
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Service Designer jobs near you
Infographic showing various Service Designer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $49,320 per year, or $23.7 per hour.

Service Designer/Developer

Atria Group LLC

Nashville, TN • On-site

Other

Re-posted 18 days ago

Job description

Company Description

We specialize in Staffing, Consulting, Software Development, and Training along with IT services to small to medium size companies. AG's primary objective is to help companies maximize their IT resources and meet the ever-changing IT needs and challenges.

In addition, AG offers enterprise resource planning and enterprise application integration, supply-chain management, e-commerce solutions, and B2B public exchanges and B2B process integration solutions. Our company provides application analysis, design, development and programming, software engineering, systems development, testing, integration, and implementation, and management consulting services to various clients - including governmental agencies and private companies - throughout the United States and India.

We provide these services in multiple computing environments and use technologies such as client/server architecture, object-oriented programming languages and tools, distributed database management systems, state-of-the-art networking, and communications infrastructures. Our honest and realistic approach to recruiting dictates that AG does not entice or lure engineers from their employers. We represent only high caliber technical professionals who have committed to making a change required by career.

Job Description

Job Requirements 

7+ years IT experience 

5+ years SOA development experience 

3+ years Agile development experience 

3+ years IBM SOA development platform experience (IIB, WMB, WAS, WSRR, Data Power) 

3+ years Java development experience 

2+ years Web Services Security Experience (WS-Security) 

2+ years Rules Engine development experience preferrably Corticon 

Strong communication and interpersonal skills 

Detailed knowledge of SOA, service orchestration, and design 

Broad knowledge of service interface and related standards like XML, JCA, JMS, SOAP, WSDL, etc. 

Thorough knowledge of drawing up functional and technical designs 

Thorough knowledge of system development methods and techniques 

Well-developed analytical and troubleshooting intellect

Service Designer/Developer

Purpose 

Designs service orchestration and formalize service descriptions into WDSL, XSD, etc. Develop SOA services

Responsibilities/Tasks 

Responsible for placing service reference documents in the Registry (WSDL and XSD)/Repository (usage scenarios annotated with nominal requirements...) 

Reconcile candidate service interfaces with existing infrastructure and identify missing components (e.g., mainframe service enablement) 

Analyze all candidate service interfaces and check for gaps, inconsistencies, and redundancies (e.g., overlapping service boundaries) 

Match technical solutions to outlined design constraints (e.g., WS-Security to solve integrity and confidentiality constraints) 

Formalize Service Descriptions into WSDL, XSD, etc. 

Work with Application Architect and Data Architect to ensure consistency with existing XML data formats and conventions 

Create virtualized endpoints in the SM to be used in the Registry 

Drive policy in SM in collaboration with the Application Architect and IT Security 

When changing the interface for pre-existing services, assume responsibility for defining appropriate elements (e.g., versioning, and content based routing) that facilitate simultaneous deployment of multiple versions of the service 

Ensure compliance with published WS-I Basic

Profile and Standards 

Perform design of code-based deliverables 

Create reusable components to streamline development 

Develop and unit test services 

Participate in design and code reviews 

Adhere to service development best practices, standards, and naming conventions 

Provide required development related documentation and code for service repository and development reuse repository 

Adhere to service lifecycle methodology prescriptive governance and architecture best practices 

Generate high-level and detailed business requirements from application teams and work with SOA COE architects and developers for clarification and design 

Collaborate with QA in creating test plans and business scripts for the identified process flows 

Investigate service orchestration possibilities (e.g., aggregation, composition) 

Assist with providing metrics to SOA COE where applicable 

Define testing strategy, standards, processes, and tools for services 

Test for interoperability, scalability, regression, and any other standards conformance

Additional Information

GOOD COMMUNICATION SKILLS

DURATION: 6+ Months Contract

INTERVIEW: Telephonic and Skype / Face 2 face

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