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Service Designer Jobs in Washington, DC (NOW HIRING)

Steampunk

Service Designer

Mclean, VA · On-site

$85K - $150K/yr

Overview As a Service Designer , you will be responsible for guiding government clients through our Design Intelligence™ framework, incorporating human-centered methods to solve end to end ...

Steampunk

Service Designer

Mclean, VA · On-site +1

$85K - $150K/yr

Overview As a Service Designer , you will be responsible for guiding government clients through our Design Intelligence framework, incorporating human-centered methods to solve end to end ...

Steampunk

Senior Service Designer

Mclean, VA · On-site

$103K - $110K/yr

As a Senior Service Designer, you will be responsible for guiding government clients through our Design Intelligence™ framework, incorporating human-centered methods to solve end-to-end ...

Steampunk

Service Designer

Mclean, VA · On-site

$85K - $150K/yr

As a Service Designer , you will be responsible for guiding government clients through our Design Intelligence™ framework, incorporating human-centered methods to solve end to end organization and ...

Steampunk

Service Designer

Mclean, VA · On-site +1

$85K - $150K/yr

Overview As a Service Designer , you will be responsible for guiding government clients through our Design Intelligence framework, incorporating human-centered methods to solve end to end ...

Steampunk

Service Designer

Mclean, VA · On-site +1

$85K - $150K/yr

Overview As a Service Designer , you will be responsible for guiding government clients through our Design Intelligence framework, incorporating human-centered methods to solve end to end ...

Steampunk

Service Designer

Mclean, VA

$85K - $150K/yr

As a Service Designer , you will be responsible for guiding government clients through our Design Intelligence™ framework, incorporating human-centered methods to solve end to end organization and ...

Steampunk

Service Designer

Mclean, VA · On-site

$85K - $150K/yr

Overview As a Service Designer , you will be responsible for guiding government clients through our Design Intelligence™ framework, incorporating human-centered methods to solve end to end ...

Steampunk

Service Designer

Mclean, VA

$85K - $150K/yr

Overview As a Service Designer , you will be responsible for guiding government clients through our Design Intelligence framework, incorporating human-centered methods to solve end to end ...

Steampunk

Service Designer

Mclean, VA · On-site

$85K - $150K/yr

Overview As a Service Designer , you will be responsible for guiding government clients through our Design Intelligence framework, incorporating human-centered methods to solve end to end ...

Steampunk

Service Designer

Mclean, VA · On-site

$85K - $150K/yr

As a Service Designer , you will be responsible for guiding government clients through our Design Intelligence™ framework, incorporating human-centered methods to solve end to end organization and ...

Steampunk

Service Designer

Mclean, VA · On-site

$85K - $150K/yr

As a Service Designer , you will be responsible for guiding government clients through our Design Intelligence™ framework, incorporating human-centered methods to solve end to end organization and ...

Steampunk

Service Designer

Mclean, VA · On-site +1

$85K - $150K/yr

Overview As a Service Designer , you will be responsible for guiding government clients through our Design Intelligence™ framework, incorporating human-centered methods to solve end to end ...

Steampunk

Senior Service Designer

Mclean, VA · On-site

$103K - $110K/yr

Overview As a Senior Service Designer, you will be responsible for guiding government clients through our Design Intelligence framework, incorporating human-centered methods to solve end-to-end ...

Steampunk

Service Designer

Mclean, VA · On-site

$85K - $150K/yr

As a Service Designer , you will be responsible for guiding government clients through our Design Intelligence™ framework, incorporating human-centered methods to solve end to end organization and ...

Steampunk

Service Designer

Mclean, VA · On-site

$85K - $150K/yr

Overview As a Service Designer , you will be responsible for guiding government clients through our Design Intelligence framework, incorporating human-centered methods to solve end to end ...

Steampunk

Service Designer

Mclean, VA · On-site

$85K - $150K/yr

Overview As a Service Designer , you will be responsible for guiding government clients through our Design Intelligence™ framework, incorporating human-centered methods to solve end to end ...

Steampunk

Service Designer

Mclean, VA · On-site +1

$85K - $150K/yr

Overview As a Service Designer , you will be responsible for guiding government clients through our Design Intelligence™ framework, incorporating human-centered methods to solve end to end ...

Steampunk

Senior Service Designer

Mclean, VA · On-site +1

$120K - $180K/yr

Overview As a Service D esigner , you will be responsible for guiding government clients through ... Experience collaborating within a multi-disciplinary delivery team including UX/UI designers ...

Steampunk

Senior Service Designer

Mclean, VA · On-site

$120K - $180K/yr

As a Service D esigner , you will be responsible for guiding government clients through our Design ... Experience collaborating within a multi-disciplinary delivery team including UX/UI designers ...

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All JobsService Designer JobsService Designer Jobs in Washington, DC

Service Designer information

See Washington, DC salary details

$16

$26

$49

How much do service designer jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for service designer in Washington, DC is $26.85, according to ZipRecruiter salary data. Most workers in this role earn between $22.31 and $27.21 per hour, depending on experience, location, and employer.

What is a service designer?

A service designer researches customer behavior and common customer responses to particular experiences, then creates new processes to improve observed issues. Service design is similar to product or industrial design in manufacturing or user experience (UX) in the software industry. However, the focal point is customer service experiences — both online and in-person. As a service designer, your job duties include observing customers at various touch points throughout the service experience, identifying problem areas through key performance indicators, and proposing changes and improvements to the service experience.

How does a service designer typically collaborate with other departments during a project?

Service Designers work closely with cross-functional teams, including product managers, UX/UI designers, developers, and business analysts, to ensure that service solutions are user-centered and feasible. Throughout a project, they facilitate workshops, gather user insights, and co-create service blueprints with stakeholders from various departments. Effective collaboration is essential, as Service Designers often act as a bridge between user needs and organizational goals, ensuring that the end-to-end service experience aligns with business objectives and technical constraints.

What are the key skills and qualifications needed to thrive as a service designer, and why are they important?

To thrive as a Service Designer, you need expertise in user-centered design, journey mapping, and problem-solving, typically supported by a degree in design, human-computer interaction, or a related field. Proficiency with tools like Sketch, Figma, Miro, and experience with prototyping and research methodologies are highly valued. Strong collaboration, communication, and facilitation skills distinguish top performers in this role. These abilities are crucial for creating seamless, impactful service experiences that effectively address user and business needs.

What is the difference between Service Designer vs UX Designer?

AspectService DesignerUX Designer
Required CredentialsTypically a degree in design, service design, or related fields; certifications in service design methodsDegree in UX/UI design, human-computer interaction, or related fields; certifications in UX tools and methodologies
Work EnvironmentCollaborates across departments like marketing, operations, and IT to design end-to-end servicesFocuses on digital interfaces, websites, and apps, working closely with developers and product teams
Employer & Industry UsageUsed in service-oriented industries like healthcare, finance, and governmentCommon in tech, software, and digital product companies

While both roles focus on improving user experiences, Service Designers take a holistic approach to designing entire service ecosystems, whereas UX Designers concentrate on optimizing digital interfaces. Understanding these differences helps organizations assign the right talent for their specific needs.

Are service designers in demand?

Service designers are in increasing demand as organizations focus on improving customer experience and operational efficiency. They often work in cross-functional teams, utilizing tools like customer journey mapping and service blueprinting, and may require skills in design thinking and user research. The role is expected to grow as digital transformation continues across industries.

How much do service designers make?

Service designers typically earn a median annual salary of around $70,000 to $100,000, depending on experience, location, and industry. Entry-level roles may start lower, while experienced professionals with specialized skills can earn higher salaries, especially in larger organizations or tech-focused environments.

What does a service designer do?

A service designer develops and improves services by analyzing user needs, designing customer experiences, and creating efficient service delivery processes. They use tools like customer journey maps and often collaborate with cross-functional teams to ensure seamless service experiences. Strong problem-solving, communication skills, and knowledge of design methods are essential in this role.

What qualifications do you need to be a service designer?

To become a service designer, a bachelor's degree in fields such as design, human-centered design, business, or related areas is typically required. Strong skills in user research, process mapping, and design tools like Adobe Creative Suite or Figma are important, along with experience in customer experience or service design projects. Certifications in service design or user experience can enhance job prospects.
More about Service Designer jobs

What are the most commonly searched types of Service Designer jobs in Washington, DC?

The most popular types of Service Designer jobs in Washington, DC are:

What are popular job titles related to Service Designer jobs in Washington, DC?

For Service Designer jobs in Washington, DC, the most frequently searched job titles are:

What job categories do people searching Service Designer jobs in Washington, DC look for?

The top searched job categories for Service Designer jobs in Washington, DC are:

Service Designer jobs near you
Infographic showing various Service Designer job openings in Washington, DC as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 26% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $55,839 per year, or $26.8 per hour.

Service Designer

Steampunk

Mclean, VA • On-site

$85K - $150K/yr

Other

Re-posted 27 days ago

Job description

Overview
As a Service Designer, you will be responsible for guiding government clients through our Design Intelligence™ framework, incorporating human-centered methods to solve end to end organization and experience challenges. You will lead and facilitate discovery sessions that uncover customer pain points and identify enterprise opportunities. You will serve as the voice of the customer, making sure their needs are considered and met within a proposed solution.
Contributions
  • Participate in all aspects of discovery to understand: client mission and goals; stakeholders, users and their ecosystems; current state journeys; user segments; program and project objectives
  • Conduct workshops and interviews to frame pain points and opportunities; define problem statements and validate hypothesis
  • Synthesize research and data to communicate insights and make recommendations that will shape mission/program strategy, service and workflow innovations, and a compelling future experience vision
  • Create journey maps, service blueprints, vision road maps, personas, ecosystem and experience maps that articulate needs, gaps, and actionable recommendations for organizational and process improvements
  • Collaborate and communicate stakeholder and user needs on a cross functional team within an agile environment
  • Understand and embrace the specifications and constraints of a given technology, platform and/or operational environment and understand how research should be integrated into technological considerations
  • Ensure all deliverables across a variety of projects are produced at the highest quality

Qualifications
  • Ability to obtain a U.S. government Public Trust Security Clearance
  • 4+ years of experience in human centered design, service design, and/or customer experience design
  • Current portfolio demonstrating ideology, methods, tools, skills, and craft
  • Thorough knowledge and demonstrated experience conducting primary and secondary research including stakeholder and user-interviews, design-thinking and co-creation workshops and applying those insights to personas, journey maps, process maps, ecosystem maps, roadmaps, stakeholder maps, and service blueprints
  • Experience working on a scrum team within the Agile delivery framework and experience integrating research and design into technical sprints including writing stories and story pointing
  • Proficiency in tools like Adobe Creative Suite, Mural, and Lucidchart
  • Desire to keep pace with ever-changing industry tools and best practices with the ability to make recommendations as needed for the best outcome
  • Experience collaborating within a multi-disciplinary delivery team including UX/UI designers, technologists, data scientists, engineers, solution architects, and change managers
  • A natural curiosity for solving problems coupled with strong analytical skills
  • A collaborative nature with excellent written communication and presentation skills
  • Experience working in a project-based environment
  • Degree or equivalent experience in HCD, and/or service design

Bonus Points
  • Previous work experience in or with the federal government
  • Previous work experience as a consultant

About steampunk
Steampunk relies on several factors to determine salary, including but not limited to geographic location, contractual requirements, education, knowledge, skills, competencies, and experience. The projected compensation range for this position is $85,000 to $150,000. The estimate displayed represents a typical annual salary range for this position. Annual salary is just one aspect of Steampunk's total compensation package for employees. Learn more about additional Steampunk benefits here.
Identity Statement
As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Steampunk is a Change Agent in the Federal contracting industry, bringing new thinking to clients in the Homeland, Federal Civilian, Health and DoD sectors. Through our Design Intelligence™ process, we are fundamentally changing the expectations our Federal clients have for true shared accountability in solving their toughest mission challenges. If you want to learn more about our story, visit http://www.steampunk.com.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Steampunk participates in the E-Verify program.

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