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Service Designer Jobs (NOW HIRING)

Futran Tech Solutions Pvt. Ltd.

Service Designer

Irving, TX · On-site

$111K/yr

Service Designer location: Irving, TX Mode: Fulltime SERVICE DESIGNER: As a Service Designer, you will connect business strategy to user experience by aligning people, process, technology, and ...

Steampunk

Service Designer

Mclean, VA · On-site

$85K - $150K/yr

As a Service Designer , you will be responsible for guiding government clients through our Design Intelligence™ framework, incorporating human-centered methods to solve end to end organization and ...

Steampunk

Service Designer

Mclean, VA

$85K - $150K/yr

Overview As a Service Designer , you will be responsible for guiding government clients through our Design Intelligence framework, incorporating human-centered methods to solve end to end ...

Steampunk

Service Designer

Mclean, VA · On-site

$85K - $150K/yr

Overview As a Service Designer , you will be responsible for guiding government clients through our Design Intelligence framework, incorporating human-centered methods to solve end to end ...

Steampunk

Service Designer

Mclean, VA

$85K - $150K/yr

Overview As a Service Designer, you will be responsible for guiding government clients through our Design Intelligence framework, incorporating human-centered methods to solve end to end organization ...

Intuit

Senior Service Designer

San Diego, CA · Remote

$108K - $116K/yr

We're looking for a Senior Service Designer to help shape the human side of this transformation. In this role, you'll design the customer and expert experiences that make Intuit's AI-driven services ...

Steampunk

Service Designer

Mclean, VA · On-site

$85K - $150K/yr

Contributions As a service designer, you will be responsible for guiding government clients through our Design Intelligence™ framework, incorporating human-centered methods to solve end to end ...

Steampunk

Service Designer

Mclean, VA · On-site

$85K - $150K/yr

As a Service Designer , you will be responsible for guiding government clients through our Design Intelligence™ framework, incorporating human-centered methods to solve end to end organization and ...

Steampunk

Service Designer

Mclean, VA · On-site

$85K - $150K/yr

Overview As a Service Designer , you will be responsible for guiding government clients through our Design Intelligence framework, incorporating human-centered methods to solve end to end ...

Steampunk

Service Designer

Mclean, VA · On-site

$85K - $150K/yr

As a Service Designer, you will be responsible for guiding government clients through our Design Intelligence™ framework, incorporating human-centered methods to solve end to end organization and ...

Steampunk

Service Designer

Mclean, VA · On-site +1

$85K - $150K/yr

Overview As a Service Designer , you will be responsible for guiding government clients through our Design Intelligence™ framework, incorporating human-centered methods to solve end to end ...

Intuit

Senior Service Designer

San Diego, CA · On-site

$108K - $115K/yr

We're looking for a Senior Service Designer to help shape the human side of this transformation. In this role, you'll design the customer and expert experiences that make Intuit's AI-driven services ...

PPL Corporation

Lead Service Designer

Providence, RI · Hybrid

You are a seasoned user experience or service designer who excels at the process, strategy, user-flow, and blueprint side of experience design. * You are from all sides before, during and sometimes ...

Steampunk

Senior Service Designer

Mclean, VA · On-site

$120K - $180K/yr

Contributions As a Service D esigner , you will be responsible for guiding government clients ... Experience collaborating within a multi-disciplinary delivery team including UX/UI designers ...

PPL Corporation

Lead Service Designer

Allentown, PA · Hybrid

You are a seasoned user experience or service designer who excels at the process, strategy, user-flow, and blueprint side of experience design. * You are from all sides before, during and sometimes ...

PPL Corporation

Lead Service Designer

Allentown, PA · On-site

You are a seasoned user experience or service designer who excels at the process, strategy, user-flow, and blueprint side of experience design. * You are from all sides before, during and sometimes ...

Steampunk

Senior Service Designer

Mclean, VA

$120K - $180K/yr

Contributions Contributions As a Service D esigner , you will be responsible for guiding government ... Experience collaborating within a multi-disciplinary delivery team including UX/UI designers ...

Steampunk

Senior Service Designer

Mclean, VA · On-site +1

$120K - $180K/yr

Contributions Contributions As a Service D esigner , you will be responsible for guiding government ... Experience collaborating within a multi-disciplinary delivery team including UX/UI designers ...

Baylor Scott & White Health

Service Designer 3

Dallas, TX · On-site

$115K/yr

Job Summary A Service Designer 3 leads BSWH strategic initiatives through a customer's perspective. They choreograph processes, technologies, and interactions to deliver human-centered services for ...

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Service Designer information

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$14

$23

$43

How much do service designer jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for service designer in the United States is $23.71, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $24.04 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Designer, and why are they important?

To thrive as a Service Designer, you need expertise in user-centered design, journey mapping, and problem-solving, typically supported by a degree in design, human-computer interaction, or a related field. Proficiency with tools like Sketch, Figma, Miro, and experience with prototyping and research methodologies are highly valued. Strong collaboration, communication, and facilitation skills distinguish top performers in this role. These abilities are crucial for creating seamless, impactful service experiences that effectively address user and business needs.

What Is a Service Designer?

A service designer researches customer behavior and common customer responses to particular experiences, then creates new processes to improve observed issues. Service design is similar to product or industrial design in manufacturing or user experience (UX) in the software industry. However, the focal point is customer service experiences — both online and in-person. As a service designer, your job duties include observing customers at various touch points throughout the service experience, identifying problem areas through key performance indicators, and proposing changes and improvements to the service experience.

What is the difference between Service Designer vs UX Designer?

AspectService DesignerUX Designer
Required CredentialsTypically a degree in design, service design, or related fields; certifications in service design methodsDegree in UX/UI design, human-computer interaction, or related fields; certifications in UX tools and methodologies
Work EnvironmentCollaborates across departments like marketing, operations, and IT to design end-to-end servicesFocuses on digital interfaces, websites, and apps, working closely with developers and product teams
Employer & Industry UsageUsed in service-oriented industries like healthcare, finance, and governmentCommon in tech, software, and digital product companies

While both roles focus on improving user experiences, Service Designers take a holistic approach to designing entire service ecosystems, whereas UX Designers concentrate on optimizing digital interfaces. Understanding these differences helps organizations assign the right talent for their specific needs.

How does a Service Designer typically collaborate with other departments during a project?

Service Designers work closely with cross-functional teams, including product managers, UX/UI designers, developers, and business analysts, to ensure that service solutions are user-centered and feasible. Throughout a project, they facilitate workshops, gather user insights, and co-create service blueprints with stakeholders from various departments. Effective collaboration is essential, as Service Designers often act as a bridge between user needs and organizational goals, ensuring that the end-to-end service experience aligns with business objectives and technical constraints.

What are Service Designers?

Service Designers are professionals who plan and organize people, infrastructure, communication, and material components of a service to improve its quality and interaction between the service provider and customers. They use design thinking methodologies to make services more useful, usable, efficient, and enjoyable for users. Service Designers often collaborate with stakeholders and cross-functional teams to map customer journeys, identify pain points, and create innovative solutions that enhance customer experience. Their work can apply to any industry, from healthcare to public services to retail, wherever user-centered service improvement is needed.
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Service Designer jobs near you

Service Designer

Futran Tech Solutions Pvt. Ltd.

Irving, TX • On-site

$111K/yr

Full-time

Posted 12 days ago

Job description

Role: Service Designer
location: Irving, TX
Mode: Fulltime
SERVICE DESIGNER:
As a Service Designer, you will connect business strategy to user experience by aligning people, process, technology, and touchpoints across end-to-end experiences to drive efficiency, reduce risk, and improve customer and employee outcomes. In partnership with UX, Research, Product, Engineering, Operations, and Business teams, you will design new and improved experiences, including identifying where AI can enhance or automate workflows and shaping how AI-enabled processes fit within broader service ecosystems. Through mapping and visualization tools, co-design workshops, and strategic frameworks, your work will directly influence service and product strategy. Ultimately, your visibility and influence across Technology will position the Design & UX organization as a catalyst for transformation across the bank.
Responsibilities:
  • Design Leadership & Vision:
    • Lead or partner on early-stage cross-functional initiatives, driving direction and ensuring Design & UX's influence and representation in governance and strategic decision making.
    • Drive business impact by infusing service design tools, methods, and mindsets into design and product processes to increase clarity, efficacy, and quality of work on new and existing experiences.
  • Advocate for, and act as a cultural ambassador of, service design methods, tools, and mindsets within Design & UX and with stakeholders' teams.
  • Appropriately assess risk and advocate for sound ethical judgement across service design practices.
  • Service Transformation & Design Strategy:
    • Scope end-to-end service design initiatives based on business, user, and stakeholder needs and strategic objectives, identifying appropriate methods, activities, and artifacts.
    • Plan, conduct, and synthesize qualitative stakeholder and end-user discovery research independently or in partnership with the Research team.
    • Assess, identify, and prioritize in-journey, cross-journey, and cross-platform opportunities, including AI use cases, automations, and updates to processes, platforms, ecosystems, or operating models.
    • Drive and build buy-in for future-state strategies and identify high-level capabilities, requirements, roadmaps, and change-management elements needed to bridge vision to execution.
    • Contribute to journey orchestration and journey-knowledge management across platforms and lines of business to understand the full end-to-end experience for clients and employees.
  • Artifacts & Decisioning Tools:

• Design provocations and visual representations of insights, including journey, process, and ecosystem maps, service blueprints, infographics, and conceptual wireframes or prototypes
• Translate and adapt artifacts across audiences and levels of elevation to support specific objectives, from informing UX execution to persuading senior leadership.
• Stakeholder Engagement
• Cultivate stakeholder buy-in and influence complex decision making by diplomatically negotiating conflicting perspectives and priorities.
• Plan, coordinate, and facilitate in-person or digital co-design workshops
• Develop and deliver presentations for executive leadership and peers that clearly communicate insights, strategies, and results through tailored storytelling.
Qualifications:
Service design and design strategy are interdisciplinary practices and we welcome candidates with varied work experiences; Experience in financial services and/or regulated environments is nice-to-have. Candidates are required to have the following:
• 10-15 years of relevant experience in service design, process re-engineering, design strategy, user experience, user research, innovation strategy, business transformation, or management consulting.
• Familiarity with core AI capabilities and practical experience translating them into workflow opportunities (e.g., document extraction, automated decisioning, maker-checker automation) and designing how AI agents coordinate and operate within end-to-end service experiences.
• Orientation toward systems-thinking problem solving, with the ability to understand, illustrate, communicate, and influence business architecture.
• Experience partnering with UX, Research, Product, Operations, Engineering, and Business teams to design complex software solutions under ambiguous circumstances and shifting priorities.
• Demonstrated experience as a strong leader who can prioritize well, communicate clearly and compellingly, and influence across cross-functional teams.
• Excellent program or project management skills.
• Experience using digital collaborative whiteboards, graphic or interface design tools (including Figma / FigJam), and research/insight/repository platforms; willingness to use Microsoft Office.
• Familiarity using AI tools to support service-design workflows-including research synthesis, insight generation, concept development, and rapid creation of artifacts such as journey maps, service blueprints, and scenario visualizations.
In addition to the above, we are seeking candidates with one or more of the following areas of experience:
• Leading the service design or experience strategy for enterprise products
• Leading process re-engineering or operations design to innovate a legacy business
• Driving organizational design or change management as part of a digital transformational, cultural shift or enterprise learning program
• Scaling and operationalizing a design thinking, design strategy, or design research practice within a larger organization
Education:
• Bachelor's/University degree or equivalent experience
Mandatory Skills : Design systems, Interaction Design

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