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Service Designer Jobs (NOW HIRING)

Henry Graphics, Inc.

Be Seen First

Graphics Designer

Buford, GA · On-site

$22 - $30/hr

Graphic Designer Henry Graphics, Inc. is a Georgia-based full-service designer and manufacturer of architectural signage programs. Our work ranges from ADA-compliant interior wayfinding signage, to ...

Photon

Service Designers - NY

Irving, TX · On-site

$111K/yr

Service Designer: Key Responsibilities * Design and improve end-to-end service experiences across customer touchpoints * Conduct user research (interviews, surveys, observations) to understand needs ...

Photon

Service Designers - NY

Irving, TX

$111K/yr

Service Designer: Key Responsibilities * Design and improve end-to-end service experiences across customer touchpoints * Conduct user research (interviews, surveys, observations) to understand needs ...

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Service Designer information

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How much do service designer jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for service designer in the United States is $23.71, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $24.04 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Designer, and why are they important?

To thrive as a Service Designer, you need expertise in user-centered design, journey mapping, and problem-solving, typically supported by a degree in design, human-computer interaction, or a related field. Proficiency with tools like Sketch, Figma, Miro, and experience with prototyping and research methodologies are highly valued. Strong collaboration, communication, and facilitation skills distinguish top performers in this role. These abilities are crucial for creating seamless, impactful service experiences that effectively address user and business needs.

What Is a Service Designer?

A service designer researches customer behavior and common customer responses to particular experiences, then creates new processes to improve observed issues. Service design is similar to product or industrial design in manufacturing or user experience (UX) in the software industry. However, the focal point is customer service experiences — both online and in-person. As a service designer, your job duties include observing customers at various touch points throughout the service experience, identifying problem areas through key performance indicators, and proposing changes and improvements to the service experience.

What is the difference between Service Designer vs UX Designer?

AspectService DesignerUX Designer
Required CredentialsTypically a degree in design, service design, or related fields; certifications in service design methodsDegree in UX/UI design, human-computer interaction, or related fields; certifications in UX tools and methodologies
Work EnvironmentCollaborates across departments like marketing, operations, and IT to design end-to-end servicesFocuses on digital interfaces, websites, and apps, working closely with developers and product teams
Employer & Industry UsageUsed in service-oriented industries like healthcare, finance, and governmentCommon in tech, software, and digital product companies

While both roles focus on improving user experiences, Service Designers take a holistic approach to designing entire service ecosystems, whereas UX Designers concentrate on optimizing digital interfaces. Understanding these differences helps organizations assign the right talent for their specific needs.

How does a Service Designer typically collaborate with other departments during a project?

Service Designers work closely with cross-functional teams, including product managers, UX/UI designers, developers, and business analysts, to ensure that service solutions are user-centered and feasible. Throughout a project, they facilitate workshops, gather user insights, and co-create service blueprints with stakeholders from various departments. Effective collaboration is essential, as Service Designers often act as a bridge between user needs and organizational goals, ensuring that the end-to-end service experience aligns with business objectives and technical constraints.

What are Service Designers?

Service Designers are professionals who plan and organize people, infrastructure, communication, and material components of a service to improve its quality and interaction between the service provider and customers. They use design thinking methodologies to make services more useful, usable, efficient, and enjoyable for users. Service Designers often collaborate with stakeholders and cross-functional teams to map customer journeys, identify pain points, and create innovative solutions that enhance customer experience. Their work can apply to any industry, from healthcare to public services to retail, wherever user-centered service improvement is needed.
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Service Designer jobs near you
Human Centered Service Designer & Strategist

Human Centered Service Designer & Strategist

The University of Chicago Medicine

Chicago, IL • On-site

$84K - $97K/yr

Full-time

Posted 2 days ago

University Of Chicago Medicine rating

7.4

Company rating: 7.4 out of 10

Based on 59 frontline employees who took The Breakroom Quiz

251st of 872 rated healthcare providers

Job description

Job Description
Be a part of a world-class academic healthcare system, UChicago Medicine a as Human Centered Design Associate.
This position will be a two-year appointment to develop a human centered design (HCD) core for HDSI at the University of Chicago Medicine, to be leveraged by clinical and operational leaders as well as scholars to help solve high priority healthcare delivery challenges through the application of a variety of design methods. Health system-relevant design methods include contextual inquiry, co-design, service design and rapid prototyping and piloting. Individuals with knowledge, interest, and experience in healthcare processes and systems (co)design, healthcare communication and education, transitions of care, direct observation, interviewing and surveying, healthcare organization design, health equity, population health and applied implementation science are encouraged to apply. Individuals with diverse models for exploration and solution generation, such as contextual inquiry, co-design, experience design and rapid prototyping and pilot testing.
This position will support practice improvement and healthcare delivery science across the healthcare system. The position will require collaboration with a wide range of clinician types, including physicians, nurses, pharmacists, and social workers, as well as administrators, scholars, information technologists, equipment/device vendors, patients and caregivers, and other stakeholders engaged in the design and implementation of innovative clinical processes and systems of care.
The ideal candidate will have a track record to work both independently and collaboratively with excellent interpersonal, communication, and mentoring skills, with an interest in publishing and making presentations. This position would be ideal for an early to mid-stage designer with ability to set creative and strategic direction across a variety of challenges and who is excited to develop capacity for design services and build a program at a world-renowned academic healthcare system. The position will be mentored by a professor at Illinois Technology's Institute of Design.
Essential Job Functions:
  • The human centered designer should be prepared to work with a broad team of stakeholders on a range of improvement and research initiatives in diverse clinical and community settings and disciplines, including:
  • Partnering with physicians, nurses, pharmacists, social workers, health system leadership, community leaders, scholars, information technologists, equipment/device vendors
  • Interacting with patients and caregivers
  • Collaborating with other internal and external stakeholders engaged in the design and implementation of innovative clinical processes, decision making and systems of care
  • Participating in hospital-related information technology implementation initiatives and simulation
  • Evaluating safety events including medication errors and service design concerns
  • Reviewing new robotics efforts/human-automation interactions
  • Analyzing clinical teamwork and performance processes including communication in complex domains
  • Participating in clinical facility design
  • Evaluating and designing communication and educational materials for patients and caregivers
  • Broadening the understanding and knowledge across the health system on the role of a designer

QUALIFICATIONS:
  • Master's degree in design or a related field (e.g., systems engineering, sociotechnical systems design, psychology, computer science).
  • Excellent problem-solving skills.
  • Exceptional communication and interpersonal skills with all levels of staff, including physicians and health system leadership.
  • Possess a minimum 2 years' experience in a healthcare clinical setting.
  • Ability to work independently as well as collaboratively as part of a team.
  • Ability to manage, interpret, and present data.
  • Ability to support research projects executed in a healthcare environment.
  • Understanding of some regulatory, accrediting and external reporting requirements as applicable to healthcare systems.
  • Must be self-motivated: given appropriate direction for goals, must be able to work independently in a sometimes ambiguous and changing environment.

Position Details:
  • Job Type/FTE: Part-Time, 0.5
  • Shift: Day
  • Work Location: Hyde Park
  • Unit/Department: HDSI
  • CBA Code: Non-Union

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