ZipRecruiter

Log In

1

Service Designer Jobs in New York (NOW HIRING)

Mindlance

Service Designer

Manhattan, NY · On-site

$128K/yr

Job Title: Service Designer, Experience Design, Strategy & Standards Location: New York, NY Hybrid Role: 1-2 Days in Office Duration : 6-Month Contract Note: Portfolio Required About the role:

New

BNY

Lead Service Designer

Manhattan, NY · On-site

$102K/yr

This Lead Service Designer will help lead the optimization of our servicing process. To be successful in this role, we're seeking the following: * User-Centered Design - Lead with a user-first ...

BNY Mellon

Lead Service Designer

Manhattan, NY · On-site

$102K/yr

This Lead Service Designer will help lead the optimization of our servicing process. To be successful in this role, we're seeking the following: * User-Centered Design - Lead with a user-first ...

BNY

Vice President, Service Designer

Manhattan, NY · On-site

$93K/yr

VP, Service Designer: At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global ...

BNY

Vice President, Service Designer

New York, NY · On-site

$100K - $200K/yr

hackajob is collaborating with BNY to connect them with exceptional professionals for this role. VP, Service Designer: At BNY, our culture allows us to run our company better and enables employees ...

REQ Solutions

Service/Experience Designer

Manhattan, NY · On-site

$22.50 - $27.50/hr

Experience/Service Designer Duration: 6+ Months (Possible extension) Location: New York, NY 10010 Hybrid: 1-2 days in office Responsibilities: * Looking for an experienced Service Designer to operate ...

Crateandbarrel

Designer

Manhasset, NY · On-site

Deliver individual sales, KPI and service goals, productivity standards, and engage customers on ... services. (e.g. designer rewards, Design Trade Program, credit card etc) * Support and model ...

Crateandbarrel

Designer

Westport, CT · On-site

Deliver individual sales, KPI and service goals, productivity standards, and engage customers on ... services. (e.g. designer rewards, Design Trade Program, credit card etc) * Support and model ...

WATG

Designer

Manhattan, NY · On-site

ROLE The Designer provides the project team with essential design and/or technical support and ... Fosters a commitment to external and internal client service * Fosters a green workplace through ...

CREATIVE OFFICE PAVILION LLC

Designer

Manhattan, NY · On-site

$60K - $80K/yr

Title: Designer FSLA: Exempt Supervisor Responsibilities: No Happy clients, amazing products ... military service ad veteran status, national origin, age, disability, genetic information ...

Scholastic

Designer

New York, NY

Identify opportunities for business growth and revenue generation through creative services, stay ... Experience designing for print and building files for print production * Work within budgets

Bogopa Service Corp.

Graphic Designer

Long Island City, NY · On-site

$50K - $70K/yr

Work collaboratively with the Marketing Director and other graphic designers to implement designs ... Bogopa Service Corp. is a privately owned company that operates 29 full-service supermarkets in the ...

CREATIVE OFFICE PAVILION LLC

Designer

Manhattan, NY · On-site

$60K - $80K/yr

Title: Designer FSLA: Exempt Supervisor Responsibilities: No Happy clients, amazing products ... military service ad veteran status, national origin, age, disability, genetic information ...

Oxman

Designer

New York, NY · On-site

$110K - $137K/yr

EDEN Nature provides humanity with services that are critical for survival: the sequestration of ... One hectare of well-designed landscape can sequester up to four times the annual emissions of an ...

CREATIVE OFFICE PAVILION LLC

Designer

Stamford, CT · On-site

$60K - $80K/yr

Title: Designer FSLA: Exempt Supervisor Responsibilities: No Happy clients, amazing products ... military service ad veteran status, national origin, age, disability, genetic information ...

next page

Showing results 1-20

All JobsService Designer JobsService Designer Jobs in New York

Service Designer information

See New York salary details

$16

$25

$47

How much do service designer jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for service designer in New York is $25.94, according to ZipRecruiter salary data. Most workers in this role earn between $21.59 and $26.30 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service designer, and why are they important?

To thrive as a Service Designer, you need expertise in user-centered design, journey mapping, and problem-solving, typically supported by a degree in design, human-computer interaction, or a related field. Proficiency with tools like Sketch, Figma, Miro, and experience with prototyping and research methodologies are highly valued. Strong collaboration, communication, and facilitation skills distinguish top performers in this role. These abilities are crucial for creating seamless, impactful service experiences that effectively address user and business needs.

What is a service designer?

A service designer researches customer behavior and common customer responses to particular experiences, then creates new processes to improve observed issues. Service design is similar to product or industrial design in manufacturing or user experience (UX) in the software industry. However, the focal point is customer service experiences — both online and in-person. As a service designer, your job duties include observing customers at various touch points throughout the service experience, identifying problem areas through key performance indicators, and proposing changes and improvements to the service experience.

What is the difference between Service Designer vs UX Designer?

AspectService DesignerUX Designer
Required CredentialsTypically a degree in design, service design, or related fields; certifications in service design methodsDegree in UX/UI design, human-computer interaction, or related fields; certifications in UX tools and methodologies
Work EnvironmentCollaborates across departments like marketing, operations, and IT to design end-to-end servicesFocuses on digital interfaces, websites, and apps, working closely with developers and product teams
Employer & Industry UsageUsed in service-oriented industries like healthcare, finance, and governmentCommon in tech, software, and digital product companies

While both roles focus on improving user experiences, Service Designers take a holistic approach to designing entire service ecosystems, whereas UX Designers concentrate on optimizing digital interfaces. Understanding these differences helps organizations assign the right talent for their specific needs.

Are service designers in demand?

Service designers are in increasing demand as organizations focus on improving customer experience and operational efficiency. They often work in cross-functional teams, utilizing skills in user research, process mapping, and design tools, with job growth expected to continue as digital transformation accelerates across industries.

How does a service designer typically collaborate with other departments during a project?

Service Designers work closely with cross-functional teams, including product managers, UX/UI designers, developers, and business analysts, to ensure that service solutions are user-centered and feasible. Throughout a project, they facilitate workshops, gather user insights, and co-create service blueprints with stakeholders from various departments. Effective collaboration is essential, as Service Designers often act as a bridge between user needs and organizational goals, ensuring that the end-to-end service experience aligns with business objectives and technical constraints.
More about Service Designer jobs
What are the most commonly searched types of Service Designer jobs in New York? The most popular types of Service Designer jobs in New York are:
What are popular job titles related to Service Designer jobs in New York? For Service Designer jobs in New York, the most frequently searched job titles are:
What job categories do people searching Service Designer jobs in New York look for? The top searched job categories for Service Designer jobs in New York are:
What cities in New York are hiring for Service Designer jobs? Cities in New York with the most Service Designer job openings:
Service Designer jobs near you
Infographic showing various Service Designer job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $53,958 per year, or $25.9 per hour.

Service Designer

Mindlance

Manhattan, NY • On-site

$128K/yr

Other

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Job Title: Service Designer, Experience Design, Strategy & Standards

Location: New York, NY

Hybrid Role: 1-2 Days in Office

Duration : 6-Month Contract

Note: Portfolio Required


About the role:

Experience Design organization is scaling its journey mapping and service design capability across the enterprise. We’re looking for an experienced Service Designer to operate as a hands-on practitioner, producing high-quality journey artifacts and establishing the repeatable process for producing them at scale. Reporting to the Design Strategy Director (within the Experience Strategy & Standards team), this is a senior individual-contributor role for someone who already has deep service design experience and wants to apply it in a fast-moving, high-impact environment.


You’ll spend most of your time in the craft: mapping experiences, translating research into journey content, and producing artifacts that hold up as a single source of truth. Alongside that, you’ll build the templates, methods, and workflow that let client produce journeys consistently and at volume.


What you’ll do:

Core service design practice

  • Facilitate discovery sessions to identify the roles, systems, tools, and processes behind each journey
  • Organize and synthesize qualitative research, stakeholder input, and business context into meaningful, focused frameworks
  • Map end-to-end experiences across customer, advisor, and internal journeys, surfacing friction points, opportunity areas, and moments that matter
  • Produce service blueprints that capture front-stage and back-stage layers
  • Maintain journey artifacts as a living single source of truth


Production and process building

  • Build a repeatable, AI-ready production process (templates, methods, and workflow) that lets client produce journey artifacts consistently and at volume, designed for the Experience Strategy & Standards team to own and govern after handoff
  • Create scalable, shareable journey artifacts, using code-based or component-driven production approaches where they improve speed, consistency, and reusability
  • Establish and maintain a library of blueprint and journey map templates to support various levels of detail and scope


What you bring:

  • Demonstrated depth in service design, experience strategy, and/or journey mapping
  • Ability to manage stakeholders, facilitate workshops, and educate others regarding the value and purpose of service design methods
  • Proven ability to establish repeatable processes, not just deliver one-off artifacts
  • Strong systems thinking, with the ability to connect experience to operational and technical ecosystems
  • Production fluency: comfort producing scalable, shareable artifacts, including with code-based or component-driven methods
  • Fluent in FigJam, Figma, Claude Design, or similar, and willing to work beyond them
  • Familiarity creating custom skills with agentic AI tools such as Claude and ChatGPT
  • Comfort in complex, regulated environments; financial services experience a plus


Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.

Mindlance logo

About Mindlance

Sourced by ZipRecruiter

Mindlance is a multinational staffing and services firm based in the Greater NYC area. We have 14 offices across the United States, Canada, and India. We match talented people to Fortune 500 and Fortune 1000 companies across industries. We have been in business since 1999 and are recognized by Staffing Industry Analysts (SIA) as one of the fastest-growing U.S. staffing firms. Our rapid growth means more jobs, more projects, and more opportunities for you. Our core philosophy means that you work with an organization that truly values and recognizes you.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Union, NJ, US

Year founded

1999

View All Mindlance Jobs

Apply