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Service Designer Jobs in Chicago, IL (NOW HIRING)

SGS & Co

Designer

Chicago, IL · On-site

This Designer is on a path towards becoming a master in their craft - working collaboratively ... Propelis is a portfolio of global marketing services and technology companies with a combined ...

sgsco

Designer

Chicago, IL · On-site

This Designer is on a path towards becoming a master in their craft - working collaboratively ... Propelis is a portfolio of global marketing services and technology companies with a combined ...

Schawk USA LLC

Designer

Chicago, IL

This Designer is on a path towards becoming a master in their craft - working collaboratively ... Propelis is a portfolio of global marketing services and technology companies with a combined ...

Marks, an sgsco company

Designer

Chicago, IL · On-site

This Designer is on a path towards becoming a master in their craft - working collaboratively ... Propelis is a portfolio of global marketing services and technology companies with a combined ...

sgsco

Designer

Chicago, IL

This Designer is on a path towards becoming a master in their craft - working collaboratively ... Propelis is a portfolio of global marketing services and technology companies with a combined ...

Ledcor Group

Designer

Chicago, IL · Hybrid

Ledcor Technical Services has been building and servicing communication networks for customers ... As a Designer, you will be responsible for the detailed design of outside plant (OSP) elements ...

Kehoe Designs Inc

Senior Event Designer

Chicago, IL · On-site

$105K - $112K/yr

Collaborates with Creative Services and other Event Designers to develop event themes and designs. * Develop cohesive design concepts that balance creativity, brand standards, and production ...

IQUASAR LLC

UX User Experience Designer

Chicago, IL · On-site

$45/hr

Support the production of concept service designs and/or participate in the creation of artifacts by domain architects and implement personas, journey maps, storyboards, etc. Responsibilities:

iQuasar LLC

UX User Experience Designer

Chicago, IL · On-site

$45/hr

Support the production of concept service designs and/or participate in the creation of artifacts by domain architects and implement personas, journey maps, storyboards, etc. Responsibilities:

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All JobsService Designer JobsService Designer Jobs in Chicago, IL

Service Designer information

See Chicago, IL salary details

$14

$23

$42

How much do service designer jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for service designer in Chicago, IL is $23.42, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $23.75 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Designer, and why are they important?

To thrive as a Service Designer, you need expertise in user-centered design, journey mapping, and problem-solving, typically supported by a degree in design, human-computer interaction, or a related field. Proficiency with tools like Sketch, Figma, Miro, and experience with prototyping and research methodologies are highly valued. Strong collaboration, communication, and facilitation skills distinguish top performers in this role. These abilities are crucial for creating seamless, impactful service experiences that effectively address user and business needs.

What is the role of a service designer?

A service designer is responsible for planning and organizing a service's components to improve user experience and operational efficiency. They analyze customer needs, develop service blueprints, and collaborate with cross-functional teams to create seamless service delivery. Skills in user research, process mapping, and design tools are essential for this role.

What Is a Service Designer?

A service designer researches customer behavior and common customer responses to particular experiences, then creates new processes to improve observed issues. Service design is similar to product or industrial design in manufacturing or user experience (UX) in the software industry. However, the focal point is customer service experiences — both online and in-person. As a service designer, your job duties include observing customers at various touch points throughout the service experience, identifying problem areas through key performance indicators, and proposing changes and improvements to the service experience.

What is the difference between Service Designer vs UX Designer?

AspectService DesignerUX Designer
Required CredentialsTypically a degree in design, service design, or related fields; certifications in service design methodsDegree in UX/UI design, human-computer interaction, or related fields; certifications in UX tools and methodologies
Work EnvironmentCollaborates across departments like marketing, operations, and IT to design end-to-end servicesFocuses on digital interfaces, websites, and apps, working closely with developers and product teams
Employer & Industry UsageUsed in service-oriented industries like healthcare, finance, and governmentCommon in tech, software, and digital product companies

While both roles focus on improving user experiences, Service Designers take a holistic approach to designing entire service ecosystems, whereas UX Designers concentrate on optimizing digital interfaces. Understanding these differences helps organizations assign the right talent for their specific needs.

Which Designer is highly paid?

Senior Service Designers with extensive experience, specialized skills in user research and service blueprinting, and certifications tend to earn the highest salaries in the design field. Compensation varies by industry, location, and company size, but experienced professionals often command higher pay than entry-level designers.

What is a service designer vs. UX Designer?

A service designer focuses on designing the overall experience of a service, including its processes, touchpoints, and customer interactions across multiple channels. A UX designer primarily concentrates on creating user-friendly interfaces and digital experiences within specific products or websites. Both roles require understanding user needs, but service designers take a broader, system-level approach while UX designers focus on digital usability.

How does a Service Designer typically collaborate with other departments during a project?

Service Designers work closely with cross-functional teams, including product managers, UX/UI designers, developers, and business analysts, to ensure that service solutions are user-centered and feasible. Throughout a project, they facilitate workshops, gather user insights, and co-create service blueprints with stakeholders from various departments. Effective collaboration is essential, as Service Designers often act as a bridge between user needs and organizational goals, ensuring that the end-to-end service experience aligns with business objectives and technical constraints.

What are Service Designers?

Service Designers are professionals who plan and organize people, infrastructure, communication, and material components of a service to improve its quality and interaction between the service provider and customers. They use design thinking methodologies to make services more useful, usable, efficient, and enjoyable for users. Service Designers often collaborate with stakeholders and cross-functional teams to map customer journeys, identify pain points, and create innovative solutions that enhance customer experience. Their work can apply to any industry, from healthcare to public services to retail, wherever user-centered service improvement is needed.

How much do service designers make?

Service designers in California typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior roles or those with specialized skills in user experience and design tools may command higher salaries. The role often requires strong problem-solving, user research, and collaboration skills.
More about Service Designer jobs
What are the most commonly searched types of Service Designer jobs in Chicago, IL? The most popular types of Service Designer jobs in Chicago, IL are:
What are popular job titles related to Service Designer jobs in Chicago, IL? For Service Designer jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Service Designer jobs in Chicago, IL look for? The top searched job categories for Service Designer jobs in Chicago, IL are:
Service Designer jobs near you
Infographic showing various Service Designer job openings in Chicago, IL as of July 2026, with employment types broken down into 10% Locum Tenens, 82% Full Time, 5% Part Time, 1% Temporary, and 2% Contract. Highlights an 88% Physical, 6% Hybrid, and 6% Remote job distribution, with an average salary of $50,807 per year, or $24.4 per hour.
Senior Service Designer (Networking & Data Center IT Professional Services)

Senior Service Designer (Networking & Data Center IT Professional Services)

COMPUTACENTER PLC

Chicago, IL • On-site

$160K - $180K/yr

Other

Posted 15 days ago

Computacenter rating

7.4

Company rating: 7.4 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

119th of 230 rated it services

Job description

About the role

The Service Designer translates customer requirements, business objectives, and engagement scope into delivery-ready service designs for complex IT infrastructure and transformation programs across workplace, networking, data center, and emerging technologies.

This role owns the creation of the Service Design Package (SDP), defining how services will be executed across consulting, deployment, integration, and program management. The Service Designer ensures solutions are feasible, scalable, and commercially sound, aligned to Computacenter's delivery capabilities and methodology.

Working closely with Services Sales, Delivery, and Commercial Finance, the Service Designer defines the delivery model for each opportunity including WBS, staffing, assumptions, risks, and timelines. This is a critical role in sales campaign ensuring services are structured for successful and repeatable execution.

Annual Compensation: $160K - $180K USD 

What you'll be doing

  • Translate customer requirements and engagement scope into delivery-ready service designs
  • Develop Work Breakdown Structures (WBS), task hierarchies, and delivery sequencing
  • Build staffing models, resource plans, and project timelines
  • Own and produce the Service Design Package (SDP) including delivery approach, scope, and SOW inputs
  • Define and document assumptions, constraints, dependencies, and customer responsibilities
  • Develop effort-based cost inputs aligned to scope and delivery model
  • Identify cost drivers, risks to margin, and optimization opportunities
  • Support pricing discussions through clear scope definition, assumptions, and trade-offs
  • Partner with Services Sales, Delivery, PMO, and Commercial Finance to validate feasibility and alignment
  • Engage subject matter experts to validate design assumptions and delivery approach
  • Identify and document delivery risks, dependencies, and mitigation plans
  • Support deal governance, approvals, and compliance processes
  • Ensure structured handoff from pre-sales to delivery teams
  • Contribute to standardization, templates, and scalable service design frameworks
  • Embrace and support Computacenter's mission and core values.

What you have

  • Bachelor's degree or equivalent experience in Information Technology, Engineering, or related field
  • 5-10 years of experience in IT services delivery, service design, solution architecture, or program delivery roles
  • Prior experience working in a systems integrator, IT services provider, or enterprise IT organization
  • Proven experience supporting or building service delivery models for complex, multi-site or multi-workstream engagements
  • Hands-on experience developing WBS, staffing models, delivery plans, or service documentation
  • Exposure to pre-sales, RFP, or bid response processes for services-led opportunities
  • Experience working across multiple technology domains such as workplace, networking, and data center
  • Familiarity with IT services delivery lifecycle, methodologies, and governance processes
  • Legally eligible to work in the United States
  • Self-starting and results driven though clear prioritization of deliverables
  • Ability to identify and articulate risks, assumptions, dependencies, and constraints
  • Experience building staffing models, effort estimates, and resource plans
  • Strong cross-functional collaboration skills across Sales, Delivery and PMO.
  • Ability to operate effectively in high-velocity, ambiguous pre-sales environments
  • Strong documentation and presentation skills across WBS, SOW inputs, process flows, and service artifacts
  • Proficiency in tools such as Excel (modeling), Visio/Lucid (workflows), PowerPoint (presentations), and Word (documentation)
  • Working knowledge of IT infrastructure domains including workplace, networking, data center, and related services
  • Ability to balance standardization and customization to drive repeatable, scalable service designs
  • Managing and minimizing risk to bid deliverables and ensuring we always have the customer and customer deliverables in mind

What you can expect

There's so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We're a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country's best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us

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