Service Delivery Manager Jobs in Indiana (NOW HIRING)

Why Aerotek?

Aerotek is an operating company within Allegis Group, a global leader in talent solutions. We are a privately held organization with over 200+ offices nationwide. We work with 95% of Fortune 500 companies and specialize in staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance.

Working at Aerotek and why you will love it…

We are a team of driven people who push ourselves and those around us to develop personally and professionally. At Aerotek, you can expect a dynamic and competitive work environment. To ensure your success, you will take part in a comprehensive training program, surrounded by a positive and supportive culture that encourages everyone to help develop themselves and others.  Aerotek promotes exclusively from within

Job Summary:

The Construction Workforce Manager is responsible for the overall management of an engagement, including, but not limited to day-to-day workforce and operational supervision, client relations, and any onsite team management. This Manager will ensure effective communication among associates, client, and internal stakeholders and partners.

Essential Functions:

• Oversee and manage deliverables as outlined in Statement of Work, work order, and/or contracts
• Maintain and manage associate work force according to client specific requirements
• Optimize the performance of associates through performance management and feedback, KPI tracking and monitoring, and corrective action as needed
• Serve as the interface between client managers, associates, local office, Services Practices teams, and matrix partners
• Assist and review client specific and internal reporting in conjunction with Delivery Manager, Delivery Lead, and Services Delivery Enablement team
• Attend client quarterly business reviews
• Maintain a professional work environment in alignment with current client and Aerotek culture; partner with Employee Relations on issues or guidance as needed
• Safety conscious in all areas of the business to ensure that all employees are executing safe work procedures, including partnering with Health & Safety, conducting client site walks, and following injury reporting protocol by communicating with appropriate internal contacts and local medical facility for post-accident care
• Administer Oraltox and random drug screening as needed
• Support all documentation using Aerotek's online system and access database to track information and upload information as needed (Connected, SharePoint, Microsoft Teams)
• Act as a liaison on the fulfillment of open requisitions with local Aerotek office and Delivery Manager/Delivery Lead
• Conduct first day onboarding tasks as defined by Aerotek and client requirements including assisting with client specific/owned materials orientation
• If on site with no Client Engagement Specialist (CES), additional responsibilities include but not limited to daily site set up, routine audit of associate PPE compliance and Aerotek assets, entering task codes in Ultimate Kronos Group (UKG), monitoring clock in/outs, and managing sign in sheets

Supervisory or Management Responsibilities:

At accounts with internal staff assigned, supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Minimum Education/Abilities/Skills:

• High School Diploma or GED equivalent required  
• 5+ years of related work experience required
• Prior experience managing or supervising people required
• Construction and workforce management experience preferred
• Construction Specific OSHA 10 Certification preferred
• Proficient in Microsoft Office Suite
• Strong time management, communication, and organization skills

• Skilled in multitasking, task prioritization, and ability to work efficiently under tight deadlines
• Ability to work independently and as part of a team
• Capable of public speaking and handling difficult conversations
• Adherence to strict safety guidelines and professionalism
• Effective representation and communication with clients

• Flexible with work schedule as needed for client and project support

Special Requirements

• Ability to travel to either project or client site as dictated by project/client need

Physical Requirements

• Standing for 1-2 hours each day (i.e., conducting site walks)
• Lifting objects weighing up to 50 lbs.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors