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Service Delivery Manager Jobs in Indiana (NOW HIRING)

EXOS

Service Delivery Manager

Lebanon, IN · On-site

Ability to create and manage yearly IT budget for client. * Ensuring the services are implemented and project deliverables have been fully delivered by Exos, conform to what has been contractually ...

New

Diverse Lynx

Service Delivery Lead

Indianapolis, IN · On-site

The role involves managing end-to-end support services, ensuring adherence to service level agreements, and leading operational management for seamless service delivery. Responsibilities : • Own ...

Clean Harbors

Driver and Service Manager

Fort Wayne, IN · On-site

$70K - $75K/yr

Safety-Kleen in Fort Wayne, IN is seeking a Driver Operations Manager (Service Delivery Manager) manage the daily completion of routes by motivating and directing team members; as well as ensuring a ...

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Service Delivery Manager information

See Indiana salary details

$27.6K

$89.4K

$152.7K

How much do service delivery manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for service delivery manager in Indiana is $89,390.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,200.00 and $121,800.00 per year, depending on experience, location, and employer.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.
More about Service Delivery Manager jobs

What job categories do people searching Service Delivery Manager jobs in Indiana look for?

The top searched job categories for Service Delivery Manager jobs in Indiana are:

What cities in Indiana are hiring for Service Delivery Manager jobs?

Cities in Indiana with the most Service Delivery Manager job openings:

Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in Indiana as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $89,390 per year, or $43 per hour.

Service Delivery Manager

EXOS

Lebanon, IN • On-site

Contractor

Posted yesterday

New

Job description

Our Company

In 2009 EXOS established itself as an IT consulting and staff augmentation firm.  We specialize in focusing on what the client needs and adapting to how our client works.  Our number one goal is to deliver the RIGHT solution, with the RIGHT resource, for the RIGHT price at the RIGHT time.  
 
The Company has three areas of focus:
 
Professional Services and Consulting:  As a full-service IT consulting firm, we offer a wide array of services to adapt to our clients' businesses. No matter what is needed, we have a solution that fits. Whether it be custom application development or providing highly specialized IT resources to run a project, we assist our clients to ensure their IT initiatives cross the finish line.
 
Staffing: Our solutions foster stronger relationships with customers, suppliers, and partners, which greatly improve our clients' productivity, while reducing overall IT costs.
 
Managed Services:   We realize our clients don't have the time to worry about the most important tools that its people use--technology. We take care of our client's network and service its system.

Our Values

We are Empowering
At EXOS we empower our clients by providing them with essential strategic IT guidance, reliable service, and the talent necessary to achieve their business goals.  We empower our team by living a culture of collaboration, trust, and learning, creating growth opportunities, and charting a clear career path for all our team members.
 
We are Connected
At EXOS we are connected to our clients and their purpose. We are not just a talent and technology partner; we are an extension of your business. We seek to understand where leadership is driving the company, and we connect across all aspects of the business necessary to make that goal a reality. We 
 
are connected to the communities we serve and invested in organizations that make them great places to live. As the EXOS team, we are connected through our common commitment to our cultural imperatives: the 'Three Ps' - Be Positive, Be Productive and Be Progressive in the since that we are always challenging each other to learn and grow. 
 
We are Trusted
For more than fifteen years EXOS has been a trusted partner in providing Talent, IT and Cybersecurity solutions for our clients. Whether it's servicing large-scale enterprise clients or start up professional firms, our team is there to help solve pain points and provide strategic direction. The trust we have with one another as a team is earned. We live a culture of accountability with a goal of excellence. We are invested in one another's success, personally and professionally. We are a trust first, learn together and celebrate collectively team. 

What You Will Do

  • Serve as the main driver of the customer engagement team to provide leadership, enhance client relationship and superior communication to the client, Core Technology leadership and the team 
    1. Through Weekly Status Meetings 
    2. Monthly Client Reviews 
    3. Quarterly Business Reviews 
    4. Internal Planning and Strategy Sessions - Resource Allocations 
  • Keep the team (consultant, business development, team management) fully updated on all feedback coming from the client and ensure adherence to client expectations (Internal Status Meetings/Reports) 
    1. Manage site's embedded team. 
    2. Ensure SLA times are being met by embedded technicians. 
    3. Perform 1:1 and performance reviews with embedded technicians.  
    4. Work escalated tickets from embedded System Engineers. 
  • Ability to create and manage yearly IT budget for client.  
  • Ensuring the services are implemented and project deliverables have been fully delivered by Exos, conform to what has been contractually agreed between client as well monitoring the delivery of services against agreed schedule, quality, scope, and budget. 
  • Facilitate resource requests, assist in resource planning and address resources performance issues.  
  • Lead regularly scheduled internal project team meetings as well as status meetings with the customer and document feedback from the client. 
  • Acting as the escalation point when issues arise with Sondhi resources / services and managing any dispute or conflict, ensuring communication with Director of Government Operations to determine course of action: 
  • Working with internal resources within Exos on project performance (services delivery, progress, etc.).   
  • Communicate additional opportunities that are identified with an engagement to business development and actively assist team in growing the opportunity 
  • When required, produce a project plan based on project size and customer requirements 
  • Participate in the pre-sales cycle with business development to help understand specific requirements when the opportunity is robust to help finalize an engagement. 
  • Act as the primary escalation point with Director of Government Operations for any challenges in delivery or the relationship.  
  • Offer guidance and/or mediation in delivery, scope, personnel, operational management challenges and priorities when conflicts arise. 
  • Service Strategy and Planning: 
    1. Alignment with Business Goals: They collaborate with senior management to understand business objectives and align IT services accordingly. 
    2. Service Portfolio Management: They oversee the catalog of IT services offered, ensuring they meet current and future needs. 
  • Service Design and Transition: 
    1. Capacity and Availability Management: They ensure that IT resources are adequately provisioned and available to meet service demands. 
    2. Change Management: They oversee the process of implementing changes to IT services, minimizing disruptions to the business. 
  • Service Operation: 
    1. Incident Management: They are responsible for the timely resolution of incidents, minimizing their impact on business operations. 
    2. Problem Management: They identify and address the root causes of recurring incidents to prevent future disruptions. 
    3. Request Fulfillment: They manage service requests from users, ensuring they are handled promptly and efficiently. 
  • Continuous Improvement: 
    1. Performance Monitoring and Reporting: They track key performance indicators (KPIs) to assess the effectiveness of IT services and identify areas for improvement. 
    2. Service Improvement Plans (SIPs): They develop and implement plans to enhance the quality and efficiency of IT services. 
  • Vendor Management: 
    1. Supplier Relationship Management: They liaise with external vendors and service providers to ensure they meet contractual obligations and deliver value. 
  • Stakeholder Communication: 
    1. Customer Relationship Management: They maintain open and effective communication with customers to understand their needs and expectations. 
    2. Reporting and Documentation: They provide regular reports on service performance and maintain documentation related to IT service delivery. 
  • Technology Evaluation and Adoption: 
Stay Informed: They stay abreast of emerging technologies and evaluate their potential to enhance IT service delivery. 

What You Have Done

  • Strong presentation, communication, time management, writing and interpersonal skills with clients and Exos team members  
  • Awareness of various technologies including (but not limited to) Business Process Analysis, Workflows, Microsoft 365, SharePoint Teams, infrastructure systems (servers, storage and network) and business intelligence solutions.   
  • Strong communication (both verbal and written) skills.  
  • Bachelor's degree in computer science, Software Engineering, MIS or relevant professional  
  • 5+ years of relevant experience or equivalent combination of education and work experience in a technical consulting environment is required.  
  • Should have awareness in both Government and Non-Government customers with exposure to security, development, and service standards such as ITIL, ISO, etc.  
  • Must have proven experience with providing strategic solutions to customers or clients, preferably in a consulting or business environment.  
Education:Employment Type: CONTRACTOR

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