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Service Delivery Manager Jobs in Indiana (NOW HIRING)

Budweiser

Delivery Supervisor

Indianapolis, IN · On-site

The Driver Supervisor oversees and manages delivery drivers and helpers, ensuring safe, efficient ... Customer service * Safety * Handheld computer usage and IT aspects of the job * Product handling

Kainos

Workday AMS Service Manager

Indianapolis, IN · On-site

Whether we're transforming digital services for millions, delivering cutting-edge Workday solutions ... You'll learn to manage all aspects of your project, including project planning, resourcing ...

OPENLANE

Portfolio Service Manager

Carmel, IN · On-site

$57K - $72K/yr

We deliver what we promise and learn along the way. We're Looking For: A Portfolio Service Manager who will oversee the daily operations, productivity, and performance of the Portfolio Services team.

Management Sciences for Health

$15.50 - $18.50/hr

Management Sciences for Health (MSH) is a global health nonprofit that makes foundational changes ... QUALIFICATIONS Required Skills Applicants that wish to apply for the Health Service Delivery roster ...

Infrahire

Service Manager

Indianapolis, IN · On-site

Oversee route operations to ensure efficient service delivery, strong customer relationships, and ... Strong people management, coaching, and team development skills * Experience handling customer ...

NATIONS ROOF LLC

Service Manager

Indianapolis, IN · On-site

$90K - $100K/yr

You'll work closely with clients, contractors, and internal teams to deliver exceptional service and long-term roofing solutions. Key responsibilities include managing service operations, preparing ...

Rentokil

Technical Service Manager

Indianapolis, IN · On-site

$110K - $111K/yr

Drives technical improvement to protocols, and service delivery processes to improve customer ... Strong project management skills * Strong change management skills * Written and verbal ...

Rentokil

Technical Service Manager

Indianapolis, IN · On-site

$110K - $111K/yr

Drives technical improvement to protocols, and service delivery processes to improve customer ... Strong project management skills * Strong change management skills * Written and verbal ...

Rentokil

Technical Service Manager

Indianapolis, IN · On-site

$110K - $111K/yr

Drives technical improvement to protocols, and service delivery processes to improve customer ... Strong project management skills * Strong change management skills * Written and verbal ...

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Showing results 1-20

All JobsService Delivery JobsService Delivery Manager JobsService Delivery Manager Jobs in Indiana

Service Delivery Manager information

See Indiana salary details

$27.6K

$89.4K

$152.7K

How much do service delivery manager jobs pay per year?

As of Jun 15, 2026, the average yearly pay for service delivery manager in Indiana is $89,390.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,200.00 and $121,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service Delivery Manager, and why are they important?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How much does a delivery manager get paid?

A Service Delivery Manager's average salary varies by experience and location but typically ranges from $70,000 to $130,000 annually. Factors such as industry, certifications, and company size can influence compensation, and many roles include management of client relationships and service quality standards.

What is the highest paying delivery service job?

For Service Delivery Managers, the highest paying roles are often in large corporations or specialized sectors such as IT service management or logistics, with salaries exceeding $100,000 annually. Senior or executive-level positions, such as Director of Service Delivery, can offer even higher compensation, especially with relevant certifications like ITIL or PMP and extensive experience in project management and client relations.

What are Service Delivery Managers?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do service delivery managers make in the US?

Service Delivery Managers in the US typically earn between $80,000 and $130,000 annually, with the median salary around $105,000. Compensation varies based on experience, industry, location, and certifications such as ITIL or PMP, and often includes benefits and performance bonuses.

What Does a Service Delivery Manager Do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What is the role of a service delivery manager?

A Service Delivery Manager oversees the delivery of services to clients, ensuring quality, efficiency, and customer satisfaction. They coordinate between technical teams and clients, manage service level agreements (SLAs), and often utilize project management tools to meet organizational goals.

How does a Service Delivery Manager typically collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.
More about Service Delivery Manager jobs
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What job categories do people searching Service Delivery Manager jobs in Indiana look for? The top searched job categories for Service Delivery Manager jobs in Indiana are:
What cities in Indiana are hiring for Service Delivery Manager jobs? Cities in Indiana with the most Service Delivery Manager job openings:
Service Delivery Manager jobs near you
Delivery Supervisor

Delivery Supervisor

Budweiser

Indianapolis, IN • On-site

Other

Posted 7 days ago

Job description

Position Summary: The Driver Supervisor oversees and manages delivery drivers and helpers, ensuring safe, efficient, and compliant delivery operations. This role is responsible for training, coaching, and evaluating direct reports, conducting spot checks of accounts, and resolving delivery discrepancies while maintaining high levels of customer service. The Driver Supervisor also ensures compliance with all state and federal regulations, coordinates maintenance for equipment and trucks, and supports daily route and operational tasks.
JOB DUTIES:
  • Hire, Manage, Supervise and Train direct reports:
    • Drivers
    • Helpers
  • Handle any delivery issues, including but not limited to retailer satisfaction
  • Ensure all drivers are performing pre and post trip inspections, including verifying all safety equipment is in proper working order
  • Resolving delivery discrepancies in the trade
  • At a minimum, three days per week of documented spot checking accounts for rotation and customer service level of drivers
  • Safety training, Forklift certification and CDL training including but not limited to documented ride-withs on delivery routes assessing safe driving practices
  • Spending eight days within the first two weeks training new drivers on all aspects of delivery procedures including, but not limited to:
    • Customer service
    • Safety
    • Handheld computer usage and IT aspects of the job
    • Product handling
    • Product rotation
    • Check-In & Check-Out procedures at retail
  • Coordinating driver/helper training, vacation requests, hiring and review processes
  • Ensuring compliance with state and federal regulations as it relates to commercial drivers and commercial trucks including but not limited to hours of service, truck equipment and completed repairs of DOT inspection exceptions
  • Communicate all truck issues with mechanic and follow up to ensure they are corrected
  • Determining and assisting driver/helper workload while safely maximizing cases per delivery hour
  • Assisting with driver checkout process
  • Coordinating with IT on driver handheld issues
  • Stage necessary trucks in docks and drive through for the next business day
  • Working and supervising Saturday operations employees per rotation schedule
  • Cover vacation for direct reports
  • At times, work on any open delivery route due to sales volume, vacation, sickness or absences
  • Monitoring and encouraging safe work precautions
  • Disciplining employees, as necessary, to ensure compliance with employee handbook
  • All other job duties as required by Management

ESSENTIAL FUNCTIONS:
  • Hiring, supervising, training direct reports
  • Hiring adequate delivery employees
  • Supervising delivery activities in the market
  • Training new drivers on delivery and driving activities
  • Ride with drivers to ensure safety and proper procedure upon frequency detailed above

QUALIFICATIONS:
MINIMUM REQUIREMENTS
  • Employee does not pose a direct threat to the safety or health of him/herself or of others.
  • Must be able to constantly maintain a motor vehicle record that is satisfactory to management.
  • Must be able to constantly maintain a motor vehicle record that meets requirements of company's insurance carriers.

EDUCATION & EXPERIENCE
  • High School diploma required, Associate degree or higher preferred.

SKILLS & COMPETENCIES
  • Must have and maintain a valid Indiana Class A CDL.
  • Must have an Indiana Salesman's Permit Pursuant to 905 IAC 1-8.
  • Timely completion of all assigned information technology training.
  • Must be able to pass forklift certification exam and test.

PHYSICAL REQUIREMENTS
  • Must be able to lift 40 pounds frequently and 168 pounds occasionally.
  • Ability to stand, walk, and manipulate a handheld and desktop computer for 4 hours.
  • Ability to climb 3 feet onto forklift.

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