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Service Delivery Manager Jobs in Indiana (NOW HIRING)

Deloitte

Delivery Management Engineer II

Indianapolis, IN · Hybrid

$53.25 - $71.25/hr

... service delivery. 4+ years' experience as a technical program or project manager which should include structured planning, reporting, and risk management responsibilities. 4+ years' experience in ...

Miratech

Delivery Director

Michigan City, IN · On-site +1

$206K/yr

  • Medical

Qualifications * 15+ years of experience in IT Delivery, Professional Services, Customer Success, Program Management, Implementations, or related leadership functions. * Experience leading Project ...

Miratech

Delivery Director

Indianapolis, IN · On-site +1

$202K/yr

  • Medical

Qualifications * 15+ years of experience in IT Delivery, Professional Services, Customer Success, Program Management, Implementations, or related leadership functions. * Experience leading Project ...

Miratech

Delivery Director

Michigan City, IN · On-site +1

$206K/yr

  • Medical

Qualifications * 15+ years of experience in IT Delivery, Professional Services, Customer Success, Program Management, Implementations, or related leadership functions. * Experience leading Project ...

Miratech

Delivery Director

Indianapolis, IN · On-site +1

$202K/yr

  • Medical

Qualifications * 15+ years of experience in IT Delivery, Professional Services, Customer Success, Program Management, Implementations, or related leadership functions. * Experience leading Project ...

Management Sciences for Health

$15.50 - $18.50/hr

Management Sciences for Health (MSH) is a global health nonprofit that makes foundational changes ... QUALIFICATIONS Required Skills Applicants that wish to apply for the Health Service Delivery roster ...

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Showing results 21-40

All JobsService Delivery JobsService Delivery Manager JobsService Delivery Manager Jobs in Indiana

Service Delivery Manager information

See Indiana salary details

$27.6K

$89.4K

$152.7K

How much do service delivery manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for service delivery manager in Indiana is $89,390.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,200.00 and $121,800.00 per year, depending on experience, location, and employer.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.
More about Service Delivery Manager jobs

What job categories do people searching Service Delivery Manager jobs in Indiana look for?

The top searched job categories for Service Delivery Manager jobs in Indiana are:

What cities in Indiana are hiring for Service Delivery Manager jobs?

Cities in Indiana with the most Service Delivery Manager job openings:

Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in Indiana as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $89,390 per year, or $43 per hour.

Service Delivery Technician I - Muncie

Surf Internet

Muncie, IN

$25.75 - $27/hr

Full-time

Re-posted 9 days ago

Surf Internet rating

7.8

Company rating: 7.8 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

36th of 98 rated telecommunications companies

Job description

Overview

The Tier 1 Service Delivery Technician at Surf Broadband Solutions is a frontline customer-facing member of the operations team. This role is responsible for performing and supporting FTTH (Fiber to the Home) installation, including basic troubleshooting connectivity issues. Working in residential environments, the Tier 1 Technician plays a key role in delivering reliable internet services while ensuring a high level of customer satisfaction. 

This position requires the ability to learn and use technical knowledge, physical endurance, and exceptional communication skills. The role involves Training on ladder and rooftop work. Candidates must be able to handle and transport equipment weighing 75 pounds or more, work in various weather conditions, and operate independently across multiple job sites throughout Michigan, Indiana, and Illinois. 

Reports To:               Service Delivery Technician Supervisor

Department:               Field Operations

Job Status:                Exempt

Responsibilities:

Technical Installation & Support 

  • Perform FTTH fiber installations and some service repair calls at residential locations. 
  • Conduct fiber signal performance testing (e.g., light/speed tests) by using a signal meter and test cord. 
  • Ability to Execute Wi-Fi signal mapping and extension recommendation ideas for mesh networks (Eero placements). 
  • Troubleshoot basic fiber drop issues and connectivity problems. 
  • Understand and apply basic electronics, connectivity principles, and diagnostic procedures. 

Field Operations & Safety 

  • Ability to competently climb ladders on poles and other network elements. 
  • Safely lift, carry, and maneuver equipment of 75+ pounds with or without assistance. 
  • Maintain company truck, tools, and personal safety gear per operational and safety guidelines. 
  • Work outdoors in various weather conditions, including rain, snow, heat, and ice. 
  • Operate a company vehicle safely between job sites and in accordance with company policy. 

Customer Interaction & Communication 

  • Interact professionally and courteously with customers during all service calls. 
  • Explain service details, billing, and equipment features; answer related questions. 
  • Support the sale of Surf Internet products and services, when necessary, contact sales for Escalation issues.  
  • De-escalate and resolve repeat customer concerns and service complaints. 
  • Promote Surf Internet products and services to generate upgrades or additional accounts. 

Operational Support 

  • Monitor job schedules, receive updates, and communicate using CRM and field service software. 
  • Prepare daily work assignments by requisitioning equipment and loading the service vehicle. 
  • Provide accurate, timely updates and documentation of service tickets and job statuses. 
  • Participate in regular team meetings, training sessions, and cross-department communications. 
  • Adhere to all Surf Broadband Solutions procedures, safety regulations, and performance expectations. 


 

Qualifications

  • High school diploma or equivalent
  • Valid driver’s license with an acceptable driving record. 
  • Ability to lift and maneuver objects 75+ lbs. regularly. 
  • Willingness to travel up to 100% of the time across the service region. 
  • Comfortable working at elevated heights and in adverse weather conditions. 
  • Strong self-management, problem-solving, and customer service skills. 
  • Experience with CRM software, Google Docs, and basic computer tools. 
  • Must be able to work flexible schedules, including weekends and on-call rotations. 
  • Regular, consistent, and punctual attendance is essential. 

What Surf Internet employees say

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