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Service Delivery Manager Jobs in Columbus, IN (NOW HIRING)

Sodexo

General Manager 1 - Multi-Service

Greensburg, IN · On-site

$74K - $96K/yr

Accountable for managing people, setting direction and deploying resources; typically is ... Lead day-to-day operations with autonomy and support, ensuring seamless service delivery across key ...

Sodexo

General Manager 1 - Multi-Service

Greensburg, IN · On-site

$74K - $96K/yr

Accountable for managing people, setting direction and deploying resources; typically is ... Lead day-to-day operations with autonomy and support, ensuring seamless service delivery across key ...

Sodexo

General Manager 1 - Multi-Service

Greensburg, IN · On-site

$74K - $96K/yr

Accountable for managing people, setting direction and deploying resources; typically is ... Lead day-to-day operations with autonomy and support, ensuring seamless service delivery across key ...

Sodexo

General Manager 1 - Multi-Service

Greensburg, IN · On-site

$74K - $96K/yr

Accountable for managing people, setting direction and deploying resources; typically is ... Lead day-to-day operations with autonomy and support, ensuring seamless service delivery across key ...

Aspen Creek Grill

Service Manager

Greenwood, IN · On-site

Genuine Hospitality. - At Aspen Creek Grill, our Service Manager needs to know EVERYTHING about the front of house operations. Ok, maybe not everything, but definitely knows everything related to all ...

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All JobsService Delivery JobsService Delivery Manager JobsService Delivery Manager Jobs in Columbus, IN

Service Delivery Manager information

See Columbus, IN salary details

$27K

$87.4K

$149.3K

How much do service delivery manager jobs pay per year?

As of Aug 27, 2026, the average yearly pay for service delivery manager in Columbus, IN is $87,369.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,900.00 and $119,000.00 per year, depending on experience, location, and employer.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do service delivery managers make?

Service Delivery Managers in California typically earn between $90,000 and $140,000 annually, depending on experience, industry, and company size. Salaries can also include bonuses and benefits, with higher compensation often associated with certifications like ITIL or PMP and experience managing large teams or complex projects.
More about Service Delivery Manager jobs

What cities near Columbus, IN are hiring for Service Delivery Manager jobs?

Cities near Columbus, IN with the most Service Delivery Manager job openings:

Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in Columbus, IN as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 1% Temporary, 2% Contract, and 2% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $87,369 per year, or $42 per hour.

Manager, Environmental Services

Shelbyville, IN • On-site

St John's United
See more jobs at St John's Unitedexternal

$55K - $60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Forefront is dedicated to enhancing lives through exceptional culinary and support services. As a leader on our team, you play a vital role in driving operational success within a healthcare environment. Through our core values Tenacity, Integrity, Creativity, Service Excellence, Safety, and Caring, you will lead teams, ensure high-quality service delivery, and help create a clean, safe, and healing environment for all.
If you are passionate about leading people, developing teams, and making a meaningful impact, we invite you to join us.
Why You'll Love Leading With Us:
  • Supportive Culture: Collaborate with a leadership team that values input, accountability, and continuous improvement
  • Growth-Focused: Access to leadership development, Lean Six Sigma opportunities, and career advancement pathways
  • Comprehensive Benefits: Medical, dental, vision, life insurance, 401(k), pet insurance, and unlimited PTO

Position Summary
The Environmental Services Manager oversees day-to-day operations of environmental services, including facility cleaning, floor care, waste management, and laundry services. This role ensures departmental compliance with regulatory standards, maintains a safe and clean environment for patients, residents, and staff, and supports the implementation of operational goals. The Manager leads front-line supervisors and associates, ensures quality service delivery, and assists and supports the Director in strategic planning, reporting, and departmental initiatives.
Position Type and Expected Hours of Work
  • This is a salaried exempt leadership position. Extended hours may be necessary based on operational needs.
  • Salary: $55,000-$60,000/yr

Essential Functions and Duties
  • Supervise and support EVS supervisors, technicians, and laundry staff.
  • Oversee laundry operations, including staffing, workflow, equipment, and infection prevention practices.
  • Ensure compliance with OSHA, CMS, TJC, and other applicable regulations.
  • Develop and monitor departmental schedules, assignments, and productivity standards.
  • Conduct regular inspections and quality audits of patient/resident areas, public spaces, and laundry operations.
  • Manage departmental inventory, equipment maintenance, and supply orders.
  • Implement performance metrics and track KPIs for operational efficiency and service quality.
  • Collaborate with interdisciplinary teams to support infection prevention, patient satisfaction, and safety initiatives.
  • Support the Director in preparing reports, evaluating departmental performance, and implementing new programs or initiatives.

General Responsibility as Required for Position
  • Responsible for acting in conformance with all facility and departmental policies and procedures including those relating to Human Resources, Code of Ethics and Business Conduct, Health and Safety regulations, Compliance requirements, Patient Rights, Confidentiality, and HIPAA. Responsible for acting in conformance with accrediting agency standards.
  • Attends department meetings as required.
  • Demonstrates accountability to accept responsibility for personal/professional growth and any required certification/licenses, if applicable.
  • Completes mandatory training and competencies annually.

Travel
  • N/A

AAP/EEO Statement
Forefront will not discriminate based on race, color, sex, height, weight, disability, national origin, religion, marital status, pregnancy, military service, genetics, sexual orientation, gender identity, age, or any other protected class in its hiring practices, conditions for transfer or promotion, policies, discipline, discharge, terms, conditions or benefits of employment.
Other Duties as assigned
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Job duties, tasks, responsibilities, and activities may change from time to time.
Education/Experience/Training
  • High School diploma or equivalent required; associate or bachelor's degree preferred.
  • Minimum 3-5 years of leadership experience in EVS, healthcare, or hospitality operations.
  • Knowledge of regulatory compliance, infection prevention, and safety standards.
  • Strong leadership, organizational, and communication skills.
  • Experience managing budgets, schedules, and performance metrics.

License and Certification
  • N/A

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