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Service Delivery Manager Jobs in Fishers, IN (NOW HIRING)

Diverse Lynx

Service Delivery Lead

Indianapolis, IN · On-site

The role involves managing end-to-end support services, ensuring adherence to service level agreements, and leading operational management for seamless service delivery. Responsibilities : • Own ...

Deloitte

Delivery Management Engineer II

Indianapolis, IN · Hybrid

$53.25 - $71.25/hr

... service delivery. 4+ years' experience as a technical program or project manager which should include structured planning, reporting, and risk management responsibilities. 4+ years' experience in ...

Miratech

Delivery Director

Indianapolis, IN · On-site +1

$202K/yr

  • Medical

Qualifications * 15+ years of experience in IT Delivery, Professional Services, Customer Success, Program Management, Implementations, or related leadership functions. * Experience leading Project ...

Miratech

Delivery Director

Indianapolis, IN · On-site +1

$202K/yr

  • Medical

Qualifications * 15+ years of experience in IT Delivery, Professional Services, Customer Success, Program Management, Implementations, or related leadership functions. * Experience leading Project ...

Infrahire

Service Manager

Indianapolis, IN · On-site

Oversee route operations to ensure efficient service delivery, strong customer relationships, and ... Strong people management, coaching, and team development skills * Experience handling customer ...

Rentokil

Technical Service Manager

Indianapolis, IN

$110K - $111K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Drives technical improvement to protocols, and service delivery processes to improve customer ... Strong project management skills * Strong change management skills * Written and verbal ...

Rentokil

Technical Service Manager

Indianapolis, IN · On-site

$110K - $111K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Drives technical improvement to protocols, and service delivery processes to improve customer ... Strong project management skills * Strong change management skills * Written and verbal ...

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Service Delivery Manager information

See Fishers, IN salary details

$27.1K

$87.9K

$150.2K

How much do service delivery manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for service delivery manager in Fishers, IN is $87,928.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,300.00 and $119,800.00 per year, depending on experience, location, and employer.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.
More about Service Delivery Manager jobs

What cities near Fishers, IN are hiring for Service Delivery Manager jobs?

Cities near Fishers, IN with the most Service Delivery Manager job openings:

Service Delivery Manager jobs near you

Senior IT Service Delivery Manager

F. Hoffmann-La Roche Ltd

Indianapolis, IN • On-site

Full-time

Re-posted 7 days ago

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
Senior IT Service Delivery Manager
The Opportunity
As a Senior IT Service Delivery Manager within the Diagnostics R&D Portfolio & Project Management (PPM) organization, you will champion the management, governance, and optimization of IT Services across the entire Diagnostics R&D department.
You will put the needs of our scientific teams at the center of everything you do-ensuring the right processes, resources, and KPIs are in place to meet service commitments. Success in this role requires skillfully navigating a highly complex, matrixed organization to execute comprehensive solution visions and drive strategic vendor partnerships.
Key Responsibilities
Stakeholder & Demand Management
  • Strategic Partnership: Identify, engage, and collaborate deeply with all R&D functional heads (including Labs, Computational Science & Engineering, Instrumentation, Engineering, Business Partnering, CDMA, and PPM). Understand their unique technical requirements and propose strategic solutions.
  • Demand Forecasting: Maintain a forward-looking perspective of the R&D ecosystem to proactively forecast future infrastructure, platform, and service demands.
  • Service Lifecycle Management: Drive the service lifecycle strategy in alignment with broader product roadmaps. Ensure services are clearly cataloged, easily discoverable, and highly consumable for R&D teams, continuously measuring success through User Experience (UX) metrics.

Operations, Governance & Process Optimization
  • Metrics & Performance: Define service runs against metrics that matter to R&D teams. Establish new Key Performance Indicators (KPIs), design measurement methods, and hold accountability for delivery against targets, deadlines, and quality standards.
  • Process Improvement: Spot operational insights and performance trends to continually drive process efficiencies and quality enhancements. Initiate changes to service specifications based on real-world data.
  • Incident & Escalation Management: Swiftly resolve operational incidents to minimize downtime, protecting scientific velocity and business goals. Manage high-profile escalations and implement root-cause improvements to reduce recurring issues.
  • Backlog Negotiation: Identify operational gaps, bottlenecks, and technical debt across R&D pillars. Advocate for the prioritization of operational needs directly within product team backlogs.
  • Service Continuity: Develop, evaluate, and continually refine business continuity and disaster recovery plans to safeguard critical R&D operations and datasets.

Financial, Sourcing & Vendor Management
  • Fiscal Accountability: Manage the team budget with full accountability for invoicing, billing controls, and compliance with local procurement, VMO, security, and legal processes.
  • Vendor Performance: Monitor vendor relationships to ensure external operations meet agreed-upon SLA metrics, constantly identifying opportunities to enhance external service delivery.
  • Sourcing Innovation: Lead Request for Proposal (RfP) processes, service benchmarking, and the onboarding or transition of services to new suppliers.
  • Strategic Sourcing: Partner with sourcing managers to align with global sourcing strategies, exploring modern delivery models (such as co-sourcing or end-to-end sourcing) that fit the R&D landscape.

Methodology & Leadership Innovation
  • Agile & DevOps Champion: Drive the implementation of Agile frameworks, DevOps maturity assessments, and automation initiatives to boost operational efficiency across internal and external teams.
  • Cultural Leadership: Act as a role model and mentor within the R&D organization. Foster a proactive, open-minded, and healthy "speak-up" culture.
  • VACC Leadership: Embody Servant, Creative, and VACC (Visionary, Architect, Catalyst, Coach) leadership behaviors. Guide peers and less experienced professionals through complex problem-solving while providing constructive feedback.

Who You Are
  • Bachelor's degree in IT, Computer Science, Business Administration, or a related field (MBA or Master's degree preferred). Industry certifications (e.g., ITIL, PMP, Agile/Scrum) are highly advantageous.
  • 10+ years of senior-level IT service delivery management experience with a proven track record in managing external vendors and collaborating closely with strategic sourcing/procurement functions. Diagnostics, Pharma, or R&D experience is a strong plus.
  • Vendor & Sourcing Collaboration: Proven experience in defining technical requirements and operational scopes for Master Service Agreements (MSAs) and Statements of Work (SOWs). Strong ability to partner effectively with Procurement and Legal teams to drive vendor onboarding and service transitions.
  • Financial & Operational Acumen: Strong capability in conducting Total Cost of Ownership (TCO) analysis, supporting "make vs. buy" assessments, and translating complex R&D business requirements into enforceable SLAs and OLAs with clear penalty/reward structures.
  • Technical Delivery: Deep expertise in the SDLC, Agile frameworks, and DevOps practices, with the ability to align IT service delivery with broader product roadmaps and business strategies.
  • Leadership & Influence: Exceptional communication, negotiation, and stakeholder management skills. Proven ability to influence within a highly matrixed organization, manage virtual/globally distributed teams, and embody a VACC (Visionary, Architect, Catalyst, Coach) leadership mindset.

The expected salary range for this position based on the primary location of Indianapolis, IN is between $118,700 - $220,400. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.
Benefits
Relocation benefits are not available for this job posting.
#RDT2026
Who we are
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.
If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.

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