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Service Delivery Manager Jobs in Georgia (NOW HIRING)

Accelecom

Director, Service Delivery

Sandy Springs, GA · On-site

$100 - $130/hr

Director, Service Delivery Location: Atlanta, GA (preferred) Reports To: Chief Operations Officer ... Drive critical-date management and clear, proactive customer status reporting throughout each order.

RaceTrac

Technical Delivery Manager

Atlanta, GA

The Technical Delivery Manager is responsible for managing Business Requirements, Scope ... Manage relationships with external vendors and service providers, including contract negotiation ...

Compunnel

Delivery Manager II

Atlanta, GA · On-site

Job Summary The Delivery Manager II will coordinate CXI Discovery activities across multiple tracks, ensuring workshop readiness, schedule discipline, RAID tracking, deliverable governance, and ...

1915 South / Ashley

Assistant Delivery Manager

Columbus, GA · On-site

$13.50 - $16.75/hr

Assistant Delivery Manager Join our winning team, 1915 South, as an Assistant Delivery Manager ... Our company is focused on employee growth and development, providing exceptional customer service ...

MacStadium

Solutions Delivery Manager

Atlanta, GA · On-site +1

$80K - $100K/yr

You will be coordinating and leveraging our service delivery and engineering organizations to ... Manage and organize customer-facing and internal coordination related to delivery & implementation ...

RELX

Change Delivery Manager

Alpharetta, GA · Hybrid

The Change Delivery Manager is responsible for leading and coordinating end-to-end delivery of business systems and technology initiatives-from early discovery and business case development through ...

R.E. Mason

Project Delivery Manager

Atlanta, GA · On-site

$94K - $112K/yr

Mason provides industry-leading process equipment and service for process control, automation ... The Project Delivery Manager is the single resource accountable for the developing the scope ...

Metasys

Cloud/Software Delivery Manager

Atlanta, GA · On-site

Company Description Configure Tek We specialize in Staff Augmentation and Consulting Services ... The Delivery Manager oversees the execution of the technical deployment of cloud-based solutions ...

Deloitte

Origami Risk Delivery Manager

Atlanta, GA · On-site

The team collaborates with practitioners across Deloitte's different service offerings to deliver ... Managing project workstreams, delivery teams, timelines, risks, and client communications ...

Cortavo

Service Delivery Team Lead

Atlanta, GA · On-site

$15.50 - $20.25/hr

Queue Management & Service Delivery * Provide daily queue oversight, including monitoring aging tickets, stale statuses, missed follow-ups, SLA risks, and tickets requiring reassignment or escalation.

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All JobsService Delivery JobsService Delivery Manager JobsService Delivery Manager Jobs in Georgia

Service Delivery Manager information

See Georgia salary details

$24.5K

$79.3K

$135.5K

How much do service delivery manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for service delivery manager in Georgia is $79,321.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $108,100.00 per year, depending on experience, location, and employer.

What is a service delivery manager?

Service Delivery Managers are professionals responsible for overseeing the delivery of services to clients or customers, ensuring that service level agreements (SLAs) are met, and continuously improving service quality. They act as a bridge between clients and service teams, addressing issues, managing resources, and coordinating processes to meet organizational goals. Their role often involves monitoring key performance indicators (KPIs), handling escalations, and ensuring customer satisfaction. Service Delivery Managers work in various industries, including IT, telecommunications, and facilities management. Their primary goal is to ensure that services are delivered efficiently, on time, and to the expected standards.

What does a service delivery manager do?

Service delivery managers respond to client concerns and oversee project management for a business team. As a service delivery manager, your job duties include handling recovery exercises, documenting recovery processes, writing reports for clients, recommending solutions, and improving project efficiency. Your job involves checking in with your team to make sure they meet project benchmarks so that products and services are delivered to clients on time. Once service is set up on the client side, your role as a service delivery manager shifts to providing ongoing support for customers as they utilize your business product.

What skills and qualifications are needed to be a service delivery manager?

To thrive as a Service Delivery Manager, you need expertise in project management, service delivery processes, and customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with IT service management (ITSM) tools like ServiceNow, certifications such as ITIL, and experience with SLA management systems are typically required. Outstanding communication, leadership, and problem-solving skills help you coordinate teams and ensure customer satisfaction. These skills and qualifications are vital to consistently deliver high-quality services, meet client expectations, and drive operational efficiency.

How does a service delivery manager collaborate with cross-functional teams to ensure project success?

A Service Delivery Manager often acts as a bridge between clients, technical teams, and internal stakeholders to ensure seamless delivery of services and projects. This role involves regularly coordinating with IT, operations, and customer support teams to monitor progress, address issues, and ensure service quality standards are met. Effective communication and proactive problem-solving are key, as the manager must align team efforts with client expectations and organizational goals. Regular meetings, status updates, and feedback sessions are commonly used to maintain alignment and drive project success.

What is the difference between Service Delivery Manager vs Project Manager?

AspectService Delivery ManagerProject Manager
Primary FocusOverseeing ongoing service delivery and client satisfactionPlanning, executing, and closing specific projects
CertificationsITIL, PMP, or similarPMP, PRINCE2, or similar
Work EnvironmentClient-facing, operational teamsProject teams, temporary or cross-functional
Industry UsageIT, telecom, managed servicesConstruction, IT, engineering, various industries

The Service Delivery Manager focuses on maintaining and improving ongoing service quality and client relationships, while the Project Manager manages specific projects with defined goals and timelines. Both roles require strong communication and organizational skills but differ in scope and objectives.

How much do service delivery managers make?

Service Delivery Managers in California typically earn between $90,000 and $140,000 annually, depending on experience, industry, and company size. Salaries can also include bonuses and benefits, with higher compensation often associated with certifications like ITIL or PMP and experience managing large teams or complex projects.
More about Service Delivery Manager jobs

What are the most commonly searched types of Service Delivery jobs in Georgia?

The most popular types of Service Delivery jobs in Georgia are:

What are popular job titles related to Service Delivery Manager jobs in Georgia?

For Service Delivery Manager jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Service Delivery Manager jobs in Georgia look for?

The top searched job categories for Service Delivery Manager jobs in Georgia are:

What cities in Georgia are hiring for Service Delivery Manager jobs?

Cities in Georgia with the most Service Delivery Manager job openings:

Service Delivery Manager jobs near you
Infographic showing various Service Delivery Manager job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 17% Part Time, 7% Contract, and 3% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $79,321 per year, or $38.1 per hour.

Director, Service Delivery

Accelecom

Sandy Springs, GA • On-site

$100 - $130/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Position Title: Director, Service Delivery

Location: Atlanta, GA (preferred)

Reports To: Chief Operations Officer (COO)

Employment Type: Full-Time

Accelecom is a leading provider of high-speed fiber optic network solutions, delivering reliable, high-performance connectivity to enterprise, government, and industrial customers across Georgia, Kentucky, and the broader Southeast. As we grow, the experience our customers have from the moment they sign to the moment their service goes live is a competitive differentiator — and the Service Delivery organization makes that experience happen.

The Opportunity

We’re seeking a Director, Service Delivery to lead the team that turns signed orders into activated, revenue-generating service. You’ll own the end-to-end order-to-billing lifecycle — from order acceptance through design, construction, activation, and billing start — while building a high-performing, customer-obsessed delivery organization. It’s a senior, cross-functional role with direct influence on customer satisfaction, time-to-revenue, and operational excellence.

What You’ll Do
  • Lead and develop the Service Delivery organization, setting strategy, standards, and performance targets.
  • Oversee the end-to-end delivery pipeline: order acceptance, service activation, QA/QC, and billing start.
  • Own provisioning of all customer and network orders, including moves, adds, changes, and disconnects (MACD).
  • Drive critical-date management and clear, proactive customer status reporting throughout each order.
  • Administer new-service capital (capex) projects and manage monthly install budget projections.
  • Partner across Network Engineering & Planning, OSP Construction, the NOC, and Sales to deliver on time and on budget.
  • Ensure clean closeout and accurate records across the systems of record (3GIS, Site Tracker) and timely billing start.
How Success is Measured

You’ll be measured on the metrics that matter most to delivery: installed revenue (MRR + MAR), on-time delivery against Firm Order Commitments (FOC), on-net / off-net / build-required delivery intervals.

What You Bring
  • Proven leadership experience in telecom or fiber service delivery, provisioning, or network operations.
  • Strong command of the order-to-activation lifecycle, including MACD and off-net (Type 2) circuit delivery.
  • Experience managing capital projects and install budgets, with solid financial and forecasting acumen.
  • A track record of building and developing high-performing operational teams.
  • Excellent cross-functional collaboration, communication, and customer-facing skills.
  • A bachelor’s degree in a relevant field is desired; equivalent experience will be considered.
  • Lead a mission-critical function with direct, visible impact on customers and revenue.
  • Shape and scale delivery operations for a fast-growing regional fiber network.
  • Flexible, hybrid-friendly work based at our Sandy Springs headquarters.
  • Competitive compensation and a comprehensive benefits package.

Accelecom is an Equal Opportunity Employer.

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