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Service Delivery Analyst Jobs (NOW HIRING)

Learning Delivery Analyst The Learning Team is tasked with delivering best-in-class experience to ... About Liveops Liveops is redefining what outsourced customer service means in a modern, always-on ...

Fraud Delivery Analyst

Newark, DE · On-site

$31.39 - $50.14/hr

FRAUD DELIVERY ANALYST WHAT IS THE OPPORTUNITY? In this role the Fraud Delivery Analyst will ... financial services companies. To learn more about City National and our dynamic company culture ...

... Delivery team is seeking a high energy, detail driven and personable Tax Reporting Analyst to lead ... Basic Required Qualifications: 1-3 years experience in front-facing client service role with ...

Senior Client Delivery Analyst

$90K - $119K/yr

Senior Client Delivery Analyst About Solovis Solovis is a leading portfolio management and ... Demonstrated experience managing client or stakeholder relationships in a professional services ...

Showing results 41-60

Service Delivery Analyst information

See salary details

$38.5K

$104.8K

$130K

How much do service delivery analyst jobs pay per year?

As of Sep 12, 2026, the average yearly pay for service delivery analyst in the United States is $104,779.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,000.00 and $129,500.00 per year, depending on experience, location, and employer.

What does a service delivery analyst do?

A Service Delivery Analyst is responsible for ensuring that IT services are delivered efficiently and meet agreed-upon standards. They monitor service performance, analyze data to identify areas for improvement, and act as a liaison between technical teams and customers. Their role often includes managing incidents, resolving service issues, and supporting continuous improvement initiatives to enhance customer satisfaction.

What does a typical day look like for a service delivery analyst, and how do they interact with other teams?

A typical day for a Service Delivery Analyst involves monitoring service performance metrics, investigating service issues, and coordinating resolutions with technical teams. The role requires frequent collaboration with IT support, project managers, and business stakeholders to ensure service levels meet organizational expectations. Analysts often facilitate communication between technical teams and end-users, helping to translate business needs into actionable tasks. This collaborative environment helps develop strong problem-solving and communication skills, and can open pathways to roles in service management or IT project leadership.

What are the key skills and qualifications needed to thrive as a service delivery analyst, and why are they important?

To thrive as a Service Delivery Analyst, a strong background in IT service management, analytical problem-solving, and process improvement is essential, often supported by a degree in information technology or a related field. Familiarity with ITSM tools like ServiceNow, and certifications such as ITIL, are commonly required to manage service workflows and incident resolutions. Excellent communication, stakeholder management, and organizational skills help analysts excel in coordinating between technical teams and clients. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement of IT operations.

What is the difference between Service Delivery Analyst vs Business Analyst?

AspectService Delivery AnalystBusiness Analyst
Required CredentialsTypically a bachelor's degree in IT, business, or related field; certifications like ITIL or ServiceNow are commonBachelor's degree in business, IT, or related; certifications like CBAP or PMI-PBA are beneficial
Work EnvironmentFocuses on service management, client support, and operational processes within IT or service teamsAnalyzes business needs, documents requirements, and recommends solutions across various departments
Employer & Industry UsageCommon in IT service providers, telecom, and tech companiesWidely used in finance, healthcare, and corporate sectors

The Service Delivery Analyst primarily manages service quality and client support, ensuring service level agreements are met. In contrast, the Business Analyst focuses on understanding business needs and translating them into technical or process solutions. While both roles require analytical skills and stakeholder communication, their core responsibilities and industry focus differ.

More about Service Delivery Analyst jobs

What cities are hiring for Service Delivery Analyst jobs?

Cities with the most Service Delivery Analyst job openings:

What states have the most Service Delivery Analyst jobs?

States with the most job openings for Service Delivery Analyst jobs include:

What are popular job titles related to Service Delivery Analyst jobs?

For Service Delivery Analyst jobs, the most frequently searched job titles are:

Infographic showing various Service Delivery Analyst job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $104,779 per year, or $50.4 per hour.

Consultative Offerings, US Delivery Center, Government & Public Services - Delivery Analyst - Cyber

Gilbert, AZ • On-site

Deloitte
Finance and Insurance • 10K+ employees

Full-time

Re-posted 2 days ago


Deloitte rating

8.2

Company rating: 8.2 out of 10

Based on 93 frontline employees who took The Breakroom Quiz


Job description

Consultative Offerings, US Delivery Center, Government & Public Services - Delivery Analyst - Cyber Strategy Solutions
Join Deloitte's Government & Public Services practice as a Delivery Analyst and help organizations address complex challenges that matter. In this role, you will work alongside teams supporting transformation initiatives, improving performance, and helping clients generate measurable value. You will have opportunities to build consulting and delivery skills through hands-on experience, collaboration, and exposure across client environments.
Recruiting for this role ends on 9/23/2026.
Work you'll do
As a Delivery Analyst in our Government & Public Services practice, you'll work with an experienced team to act as a strategic advisor to clients through solution implementation and maintenance. The work could span a variety of skillsets, as detailed below. We are currently recruiting Cyber Strategy Solutions Delivery Analysts , whose skills and interests align with the below description:
Cyber Strategy Solutions Delivery Analyst
  • This Delivery Analystdelivers essential support to transformation initiatives byleveragingtechnology, tools, methodologies, and accelerators toassistproject teams in achieving strategicobjectives. This role is focused on supporting organizational and operational changes that align with business goals and drive growth. Supports threat detection, incident response, compliance, and risk management.
A successful candidate would possess these skills:
  • Ability to work independently and collaborate as part of a team
  • Effective written and verbal communication skills
  • Meticulous attention to detail and quality of work product
  • Ability to build and sustain professional relationships
  • Ability to lead projects or workstreams
  • Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
  • Strong interpersonal skills and professional demeanor
  • Ability to meet deadlines
  • Ability to provide clear guidance to others
The team
The Government & Public Services practice serves organizations working to improve outcomes for the public through modernization, operational improvement, and mission-focused transformation. Within the US Delivery Center, professionals support client engagements through specialized delivery capabilities, structured teaming, and a collaborative work environment. Team members have opportunities to develop technical and consulting skills while contributing to meaningful work across a range of client needs.
Qualifications
Required:
  • Must be currently enrolled in an accredited college or university and expected to graduate by Summer 2027 or have completed a bachelor's degree or higher in Computer Science, Cybersecurity, Data Analytics, Engineering, Information Systems, Information Security, Mathematics, Risk Managementor an equivalent program
  • Strong academic track record (3.0 cumulative GPA required)
  • You must reside within a commutable distance (e.g. 100-mile radius) of your assigned office with the ability to commute daily, if required
  • Expectation to co-locate in your designated Delivery location up to 30% of the time based on business needs. This may include a maximum of 10% overnight client/project travel.
  • Ability to obtain and maintain a U.S. Security Clearance
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
  • Candidates must be at least 18 years of age at the time of employment.
Preferred:
  • 3.2 cumulative GPA preferred
  • Internship, project, or coursework experience in computer science, cybersecurity, data analytics, engineering, information systems, information security, mathematics, risk management
This is an entry-level opportunity intended for candidates interested in beginning or building a career in this field. We welcome applicants from a range of educational and professional backgrounds who meet the qualifications for the role. For roles that require a year or more of work experience, please review the experienced jobs within our careers site.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $70,000 to $73,000.
Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com.
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
Our purpose
Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more.
Professional development
From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
As used in this posting, "Deloitte" means Deloitte & Touche LLP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Requisition code: 362488
Job ID 362488

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