ZipRecruiter

Log In

1

Service Delivery Analyst Jobs (NOW HIRING)

Vamonos IT

$91K - $119K/yr

Experience supporting service delivery programs and SLA compliance * Technical knowledge of UC ... Strong analytical, reporting, and problem-solving skills * Excellent communication and ...

previous page

Showing results 41-60

All JobsTechnology JobsInformation Technology JobsService Delivery Analyst Jobs

Service Delivery Analyst information

See salary details

$38.5K

$104.8K

$130K

How much do service delivery analyst jobs pay per year?

As of Aug 22, 2026, the average yearly pay for service delivery analyst in the United States is $104,779.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,000.00 and $129,500.00 per year, depending on experience, location, and employer.

What does a service delivery analyst do?

A Service Delivery Analyst is responsible for ensuring that IT services are delivered efficiently and meet agreed-upon standards. They monitor service performance, analyze data to identify areas for improvement, and act as a liaison between technical teams and customers. Their role often includes managing incidents, resolving service issues, and supporting continuous improvement initiatives to enhance customer satisfaction.

What does a typical day look like for a service delivery analyst, and how do they interact with other teams?

A typical day for a Service Delivery Analyst involves monitoring service performance metrics, investigating service issues, and coordinating resolutions with technical teams. The role requires frequent collaboration with IT support, project managers, and business stakeholders to ensure service levels meet organizational expectations. Analysts often facilitate communication between technical teams and end-users, helping to translate business needs into actionable tasks. This collaborative environment helps develop strong problem-solving and communication skills, and can open pathways to roles in service management or IT project leadership.

What are the key skills and qualifications needed to thrive as a service delivery analyst, and why are they important?

To thrive as a Service Delivery Analyst, a strong background in IT service management, analytical problem-solving, and process improvement is essential, often supported by a degree in information technology or a related field. Familiarity with ITSM tools like ServiceNow, and certifications such as ITIL, are commonly required to manage service workflows and incident resolutions. Excellent communication, stakeholder management, and organizational skills help analysts excel in coordinating between technical teams and clients. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement of IT operations.

What is the difference between Service Delivery Analyst vs Business Analyst?

AspectService Delivery AnalystBusiness Analyst
Required CredentialsTypically a bachelor's degree in IT, business, or related field; certifications like ITIL or ServiceNow are commonBachelor's degree in business, IT, or related; certifications like CBAP or PMI-PBA are beneficial
Work EnvironmentFocuses on service management, client support, and operational processes within IT or service teamsAnalyzes business needs, documents requirements, and recommends solutions across various departments
Employer & Industry UsageCommon in IT service providers, telecom, and tech companiesWidely used in finance, healthcare, and corporate sectors

The Service Delivery Analyst primarily manages service quality and client support, ensuring service level agreements are met. In contrast, the Business Analyst focuses on understanding business needs and translating them into technical or process solutions. While both roles require analytical skills and stakeholder communication, their core responsibilities and industry focus differ.

More about Service Delivery Analyst jobs

What cities are hiring for Service Delivery Analyst jobs?

Cities with the most Service Delivery Analyst job openings:

What states have the most Service Delivery Analyst jobs?

States with the most job openings for Service Delivery Analyst jobs include:

What job categories do people searching Service Delivery Analyst jobs look for?

The top searched job categories for Service Delivery Analyst jobs are:

Service Delivery Analyst jobs near you
Infographic showing various Service Delivery Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $104,779 per year, or $50.4 per hour.

Consultative Offerings, US Delivery Center, Government & Public Services - Delivery Analyst - AI & D

Deloitte

Gilbert, AZ • On-site

Full-time

Re-posted 4 days ago

Deloitte rating

8.2

Company rating: 8.2 out of 10

Based on 92 frontline employees who took The Breakroom Quiz

45th of 151 rated financial services

Job description

Share this job: Share:
Share Consultative Offerings, US Delivery Center, Government & Public Services - Delivery Analyst - AI & Data Engineering Solutions with Facebook Share Consultative Offerings, US Delivery Center, Government & Public Services - Delivery Analyst - AI & Data Engineering Solutions with LinkedIn Share Consultative Offerings, US Delivery Center, Government & Public Services - Delivery Analyst - AI & Data Engineering Solutions with Twitter
Caution against fraudulent job offers. Learn more.

What Deloitte employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply