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Service Delivery Analyst Jobs (NOW HIRING)

Victaulic Company

WHAT YOU BRING 5+ years of professional experience in incident coordination, service delivery, application support, business operations, manufacturing operations support, business analysis, customer ...

New

hackajob

Client Service Analyst

Manhattan, NY · On-site

Client Service Delivery Analyst Drive client success by delivering exceptional service, resolving issues, and enhancing relationships with strategic insights. As a Client Service Delivery Analyst ...

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Sweetwater

Software Delivery Analyst

Fort Wayne, IN · On-site

... Shared Services team! As a Delivery Analyst, your primary responsibility is to deliver value efficiently and effectively to our customers. This involves understanding the desired outcomes and ...

Liveops

Learning Delivery Analyst

Learning Delivery Analyst The Learning Team is tasked with delivering best-in-class experience to ... About Liveops Liveops is redefining what outsourced customer service means in a modern, always-on ...

JPMorgan Chase & Co.

Client Service Analyst

Brooklyn, NY · On-site

$66K - $87K/yr

Drive client success by delivering exceptional service, resolving issues, and enhancing ... You will demonstrate strong analytical and problem-solving skills, collaborate effectively across ...

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J.P. Morgan

Client Service Analyst

New York, NY · On-site

Drive client success by delivering exceptional service, resolving issues, and enhancing ... You will demonstrate strong analytical and problem-solving skills, collaborate effectively across ...

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Service Delivery Analyst information

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$38.5K

$104.8K

$130K

How much do service delivery analyst jobs pay per year?

As of Sep 12, 2026, the average yearly pay for service delivery analyst in the United States is $104,779.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,000.00 and $129,500.00 per year, depending on experience, location, and employer.

What does a service delivery analyst do?

A Service Delivery Analyst is responsible for ensuring that IT services are delivered efficiently and meet agreed-upon standards. They monitor service performance, analyze data to identify areas for improvement, and act as a liaison between technical teams and customers. Their role often includes managing incidents, resolving service issues, and supporting continuous improvement initiatives to enhance customer satisfaction.

What does a typical day look like for a service delivery analyst, and how do they interact with other teams?

A typical day for a Service Delivery Analyst involves monitoring service performance metrics, investigating service issues, and coordinating resolutions with technical teams. The role requires frequent collaboration with IT support, project managers, and business stakeholders to ensure service levels meet organizational expectations. Analysts often facilitate communication between technical teams and end-users, helping to translate business needs into actionable tasks. This collaborative environment helps develop strong problem-solving and communication skills, and can open pathways to roles in service management or IT project leadership.

What are the key skills and qualifications needed to thrive as a service delivery analyst, and why are they important?

To thrive as a Service Delivery Analyst, a strong background in IT service management, analytical problem-solving, and process improvement is essential, often supported by a degree in information technology or a related field. Familiarity with ITSM tools like ServiceNow, and certifications such as ITIL, are commonly required to manage service workflows and incident resolutions. Excellent communication, stakeholder management, and organizational skills help analysts excel in coordinating between technical teams and clients. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement of IT operations.

What is the difference between Service Delivery Analyst vs Business Analyst?

AspectService Delivery AnalystBusiness Analyst
Required CredentialsTypically a bachelor's degree in IT, business, or related field; certifications like ITIL or ServiceNow are commonBachelor's degree in business, IT, or related; certifications like CBAP or PMI-PBA are beneficial
Work EnvironmentFocuses on service management, client support, and operational processes within IT or service teamsAnalyzes business needs, documents requirements, and recommends solutions across various departments
Employer & Industry UsageCommon in IT service providers, telecom, and tech companiesWidely used in finance, healthcare, and corporate sectors

The Service Delivery Analyst primarily manages service quality and client support, ensuring service level agreements are met. In contrast, the Business Analyst focuses on understanding business needs and translating them into technical or process solutions. While both roles require analytical skills and stakeholder communication, their core responsibilities and industry focus differ.

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What are popular job titles related to Service Delivery Analyst jobs?

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Service Delivery Analyst jobs near you
Infographic showing various Service Delivery Analyst job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $104,779 per year, or $50.4 per hour.

IT Service Delivery Analyst II (Test)

Mojave, CA • On-site

Impulse Space
Guided Missile and Space Vehicle Manufacturing • 51 - 200 employees
Learn more about Impulse Spaceexternal

$35 - $40/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 26 days ago

Job description

The IT Service Delivery Analyst II (AI&T) at Impulse provides advanced technical support and serves as an escalation point for systems supporting engineering, integration, and test operations. This role resolves complex issues across endpoints, infrastructure, and test environments while ensuring operational readiness and reliability of systems used in integration and test activities. Analyst II works closely with infrastructure and engineering teams and plays a key role in supporting live test operations and improving service delivery processes.
  • Provide advanced technical support across Windows, macOS, and Linux environments 
  •  Troubleshoot endpoint, application, identity, and network connectivity issues including VLANs and switching 
  •  Support enterprise identity, endpoint management, and core IT services 
  •  Ensure system availability and performance during live test and integration operations 
  •  Resolve issues affecting test execution, telemetry, data capture, and system connectivity 
  •  Partner with engineering teams to troubleshoot infrastructure-related operational issues 
  •  Serve as an escalation point for frontline support teams and major incident response efforts 
  •  Conduct root cause analysis and coordinate resolutions across infrastructure and networking teams 
  •  Lead deployments of workstations, network infrastructure, lab expansions, and structured cabling projects 
  •  Drive operational improvements through automation, documentation, runbooks, and workflow optimization
  • 4+ years of enterprise IT support or service delivery experience 
  • Strong troubleshooting across endpoint systems, identity services, and enterprise platforms 
  • Experience diagnosing network connectivity issues 
  • Experience working with IT service management platforms 
  • Ability to troubleshoot issues spanning multiple technology domains 

  • 6+ years of enterprise IT support or service delivery experience 
  • Experience supporting engineering, lab, or test environments 
  • Familiarity with Linux systems 
  • Exposure to test systems, telemetry, or integration environments 
  • Basic automation or scripting experience 
  • Experience in regulated or operational environments 

Operational Expectations

  • Onsite support within lab and operational environments 
  • Participation in live test support and critical operations 
  • After-hours support aligned with test schedules and incidents

Additional Information:
Compensation bands are determined by role, level, location, and alignment with market data. Individual level and base pay is determined on a case-by-case basis and may vary based on job-related skills, education, experience, technical capabilities and internal equity. In addition to base salary, for full-time hires, you may also be eligible for long-term incentives, in the form of stock options, and access to medical, vision & dental coverage as well as access to a 401(k) retirement plan.
Impulse Space's spacecraft manufacturing business is subject to U.S. export regulations including the International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR). This position requires applicants to be either U.S. Persons (i.e., U.S. citizen, U.S. national, lawful permanent U.S. resident (green card holder), an individual granted asylum in the U.S., or an individual admitted in U.S. refugee status) or persons eligible to obtain an export license from the U.S. Departments of State, Commerce, or other applicable U.S. government agencies. Learn more about the ITAR here.  
Impulse Space is an Equal Opportunity Employer; employment with Impulse Space is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

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