ZipRecruiter

Log In

1

Service Delivery Analyst Jobs (NOW HIRING)

Integer

IT Service Delivery Analyst

Plano, TX

... delivery of services and projects within the organization. Takes direction from management and senior staff. Responsible for participating in gathering, analyzing requirements, and implementing ...

R1

Senior Service Delivery Analyst (Epic Clarity - PB)

$65K - $96K/yr

Senior Service Delivery Analyst (Epic Clarity - Physician Billing) As a Senior Service Delivery Analyst, you'll play a key role across revenue cycle operations, analytics, and client delivery. You'll ...

R1

Senior Service Delivery Analyst (Epic Clarity - PB)

$65K - $96K/yr

Senior Service Delivery Analyst (Epic Clarity - Physician Billing) As a Senior Service Delivery Analyst, you'll play a key role across revenue cycle operations, analytics, and client delivery. You'll ...

previous pagenext page

Showing results 21-40

All JobsTechnology JobsInformation Technology JobsService Delivery Analyst Jobs

Service Delivery Analyst information

See salary details

$38.5K

$104.8K

$130K

How much do service delivery analyst jobs pay per year?

As of Aug 22, 2026, the average yearly pay for service delivery analyst in the United States is $104,779.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,000.00 and $129,500.00 per year, depending on experience, location, and employer.

What does a service delivery analyst do?

A Service Delivery Analyst is responsible for ensuring that IT services are delivered efficiently and meet agreed-upon standards. They monitor service performance, analyze data to identify areas for improvement, and act as a liaison between technical teams and customers. Their role often includes managing incidents, resolving service issues, and supporting continuous improvement initiatives to enhance customer satisfaction.

What does a typical day look like for a service delivery analyst, and how do they interact with other teams?

A typical day for a Service Delivery Analyst involves monitoring service performance metrics, investigating service issues, and coordinating resolutions with technical teams. The role requires frequent collaboration with IT support, project managers, and business stakeholders to ensure service levels meet organizational expectations. Analysts often facilitate communication between technical teams and end-users, helping to translate business needs into actionable tasks. This collaborative environment helps develop strong problem-solving and communication skills, and can open pathways to roles in service management or IT project leadership.

What are the key skills and qualifications needed to thrive as a service delivery analyst, and why are they important?

To thrive as a Service Delivery Analyst, a strong background in IT service management, analytical problem-solving, and process improvement is essential, often supported by a degree in information technology or a related field. Familiarity with ITSM tools like ServiceNow, and certifications such as ITIL, are commonly required to manage service workflows and incident resolutions. Excellent communication, stakeholder management, and organizational skills help analysts excel in coordinating between technical teams and clients. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement of IT operations.

What is the difference between Service Delivery Analyst vs Business Analyst?

AspectService Delivery AnalystBusiness Analyst
Required CredentialsTypically a bachelor's degree in IT, business, or related field; certifications like ITIL or ServiceNow are commonBachelor's degree in business, IT, or related; certifications like CBAP or PMI-PBA are beneficial
Work EnvironmentFocuses on service management, client support, and operational processes within IT or service teamsAnalyzes business needs, documents requirements, and recommends solutions across various departments
Employer & Industry UsageCommon in IT service providers, telecom, and tech companiesWidely used in finance, healthcare, and corporate sectors

The Service Delivery Analyst primarily manages service quality and client support, ensuring service level agreements are met. In contrast, the Business Analyst focuses on understanding business needs and translating them into technical or process solutions. While both roles require analytical skills and stakeholder communication, their core responsibilities and industry focus differ.

More about Service Delivery Analyst jobs

What cities are hiring for Service Delivery Analyst jobs?

Cities with the most Service Delivery Analyst job openings:

What states have the most Service Delivery Analyst jobs?

States with the most job openings for Service Delivery Analyst jobs include:

What job categories do people searching Service Delivery Analyst jobs look for?

The top searched job categories for Service Delivery Analyst jobs are:

Service Delivery Analyst jobs near you
Infographic showing various Service Delivery Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $104,779 per year, or $50.4 per hour.

IT Service Delivery Analyst

Resource Environmental Solutions LLC

Houston, TX • On-site

Full-time

Re-posted 22 days ago

Job description

As an IT Service Delivery Analyst at RES, you will play a key role in delivering a friendly, responsive, and effective technology support experience for RES employees. You will serve as a front-line member of the IT team, helping end users resolve technical issues, supporting software and hardware deployments, maintaining system and asset documentation, and contributing to training and process improvement efforts. This role is ideal for someone who enjoys solving problems, helping people, and working as part of a distributed team in a fast-paced, growing organization.

We are looking for someone with strong customer service instincts, clear communication skills, and a practical, solutions-oriented approach to technical support. The right candidate is comfortable working with both remote and in-office employees, enjoys being part of a geographically distributed team, and can stay organized and responsive in a dynamic, rapid-growth environment. You should bring an effective diagnostic process, sound problem-solving skills, and a desire to help build standard operating procedures and scalable support practices.

What Your Day-to-Day Might Look Like

In this role, you will provide timely and effective support through the IT ticketing system, ensuring tickets are properly triaged, documented, updated, and resolved or escalated as needed. You will use remote support and monitoring tools to assist end users, maintain software and hardware asset records, and support the deployment of technology across the organization. You will also help create training materials, answer frequently asked questions, and provide technical assistance to employees with varying levels of technical comfort. Working closely with the IT Service Delivery Lead and the broader IT team, you will help identify technical needs, support repeatable processes, and contribute to a strong internal service culture.

We would love to talk yo you if you have many of the following:
  • BS/BA preferred; GED required
  • Five years of experience in a front-line customer service environment supporting technology
  • Strong communication and customer service skills
  • Experience supporting employees across varying levels of technical proficiency
  • Demonstrated success delivering strong customer service in a technology support environment

What will make you stand out?

  • Familiarity with remote support tools, ticketing systems, or similar support platforms
  • Familiarity with Windows 10 and Windows 11 deployment and support
  • Experience with software distribution, application support, and hardware diagnostics
  • Experience with cybersecurity controls such as awareness training, MFA, and EDR;
  • Working knowledge of Active Directory, Security Groups, and Group Policies
  • Hands-on experience installing and supporting Office 365, Microsoft Teams, ESRI ArcGIS, Autodesk Civil 3D, Adobe Creative Cloud, and Bluebeam.

Apply