Service Delivery Analyst Jobs Near Me

Job Title: Senior IT Business & Service Delivery Analyst
Role Overview
We are seeking a Senior IT Business & Service Delivery Analyst to act as the primary bridge between our business stakeholders and our technical service providers. You will be accountable for defining, documenting, and delivering high-impact IT initiatives while ensuring that our service providers remain aligned with our performance metrics and contractual obligations.
This is a "driver" role for an analyst who is not just a documenter, but a strategic partner. You will be responsible for measuring the business value of IT services, proactively identifying risks, and championing continuous improvement initiatives across our application portfolio. If you are a technically savvy professional who excels in matrixed environments, manages budgets with precision, and is comfortable presenting data-driven insights to leadership, this is an excellent opportunity to impact our organizational performance.
Key Responsibilities
Strategic Alignment & Requirements
• Business-to-IT Translation: Translate high-level business objectives into clear technical requirements, functional specifications, and user stories. Ensure full alignment between business partners, technical teams, and external service providers.
• Service Delivery Oversight: Monitor IT service performance against agreed-upon SLAs and KPIs. Act as a steward of contractual obligations, ensuring that vendor deliverables meet both technical and financial standards.
• Process Excellence: Deeply analyze our application landscape, data flows, and system architecture to identify gaps. Champion continuous improvement practices to streamline operations and enhance system value.
Risk, Budget & Performance
• Financial Stewardship: Manage IT budgets and forecasts with a focus on financial acumen. Analyze spending trends and communicate these findings to key business stakeholders to support long-range planning.
• Risk & Issue Management: Assess the business impact of technical risks, escalate critical issues for timely resolution, and proactively propose solutions to prevent operational disruption.
• Performance Reporting: Develop dashboards and executive summaries that provide clear visibility into the "health" of IT services, focusing on business value, quality, and responsiveness.
Qualifications & Requirements
Minimum Qualifications
• Education: Bachelor's degree in IT, Computer Science, or a business-related discipline.
• Experience Baseline: 7-9 years of professional experience in an IT Business Analysis or Service Delivery role.
• Technical/Domain Awareness: High-level understanding of enterprise IT architectures, integration points, and modern software development/deployment lifecycles.
• Professional Proficiency: Expert proficiency in requirements elicitation, documentation, and the Microsoft Office Suite.
Preferred Attributes
• Proven ability to operate in a metrics-based management environment with a focus on continuous improvement.
• Strong "Contractual IQ"-you understand how to hold service providers accountable to SLAs and contractual terms.
• Excellent facilitation skills-you are comfortable presenting complex technical/financial data to non-technical executives.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, AllSTEM Connections is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AllSTEM Connections participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Additional Skills
(none specified)
AllSTEM Representative Contact Info
Account Executive:
Nichols
Branch Phone:
(909) 244-1777
Location:
Ontario, CA